Orlando Chrysler Dodge Jeep Ram

Money was tight when I first moved here 2 years ago so a friend of my daughter gave me a coupon so I could keep up regular oil changes on my '99 Cherokee and I have returned every three months for oil chang friend of my daughter gave me a coupon so I could keep up regular oil changes on my '99 Cherokee and I have returned every three months for oil changes ever since. On a Thursday, the night before I was scheduled to fly home for my mother's 80th birthday (my birthday gift from my children), I left the headlights on while at work, the battery died, the hood latch handle broke off, and it took more than 3 hours for AAA to find a tow truck. Meanwhile I spoke to Service Advisor Doug Mundinger. He found my car in the system, gave me a ballpark quote on repairing the hood latch, oil change and some other needed maintenance, and started a service ticket. The driver dropped the car after service hours but said I didn't have to be there so my daughter picked me up right from work. The next morning before my flight I spoke with Doug and he took care of finding and checking in the Jeep without me having to be there in person. I returned late Sunday night and talked to Doug early Monday morning. He called me back a short time later with the final quote and even used the oil change coupon I left on the front seat. My daughter dropped me off to pay the bill and I was on my way to work in less than 15 minutes. While this could have ruined my only trip home since I relocated to Orlando, Doug and the Service Techs at Orlando Dodge (and the other Doug at Massive Towing) rescued me and made it possible to leave on time. Both bills were less than expected which was a wonderful surprise. More

Orlando Dodge has been in business in Orlando for many years. I like the family atmosphere and the people that I dealt with while searching for my replacement car. Everyone I encountered was very helpfu years. I like the family atmosphere and the people that I dealt with while searching for my replacement car. Everyone I encountered was very helpful and knowledgeable and treated me with respect. I would recommend this dealership to anyone because of their professionalism. More

Our overall experience was exceptionally smooth. Ani made us feel at ease with his no-pressure approach, and was eager to achieve for us the price and deal we required. Charlie in the Finance Departmen made us feel at ease with his no-pressure approach, and was eager to achieve for us the price and deal we required. Charlie in the Finance Department was also very friendly and we really appreciated his no-pressure approach as well when it came to any add-ons. We are very pleased with the vehicle and would most certainly refer friends to Orlando Chrysler Jeep Dodge. More

My back passenger side window fell down in the door of my 2003 Jeep Liberty. I waited between 10-15 minutes until I was acknowledged. It was a very busy day in there. Once I got to Doug all was well. He w 2003 Jeep Liberty. I waited between 10-15 minutes until I was acknowledged. It was a very busy day in there. Once I got to Doug all was well. He was very friendly and helpful. He told me he was going to ask his manager if the work could be covered by warranty so I wasn't charged and it was taken care of. My only complaint is that the service receipt I received when I dropped the Jeep off said it would be ready by 5pm. It wasn't ready until 10am the following morning. It wasn't a big deal but when you expect something at a specific time you expect it to be ready. Had the receipt said 10am the following day I wouldn't have had an issue. Overall, I was happy with Doug and the service and will go back to this particular dealership. More

doug setup the appointment for my car and was friendly when we got there. he told me what other things was recommended for my cars service.when they was finished with the car he came to me and personally when we got there. he told me what other things was recommended for my cars service.when they was finished with the car he came to me and personally let me know that it was finished he is very through More

I did not have an appointment, but got in very quickly. The Service writer, Doug, was very courteous and friendly. My service was taken care of with no suprises and in a very timely manner. I wasn't bomb The Service writer, Doug, was very courteous and friendly. My service was taken care of with no suprises and in a very timely manner. I wasn't bombarded with a list of additional optional expensive service items. More

The service coordinators were very friendly and the mechanics found the trouble in a reasonable length of time. They all should be commended for their good service. I feel that the service coordinato mechanics found the trouble in a reasonable length of time. They all should be commended for their good service. I feel that the service coordinators and mechanics try to convey the necessary work that needs to be done and do not push services that are not absolutely necessary. I appreciate this because at some dealerships they try to run up the customer's bill. I appreciate that I have always been able to trust that the repairs provided indeed fix the problem. More