Orlando Chrysler Dodge Jeep Ram

My back passenger side window fell down in the door of my 2003 Jeep Liberty. I waited between 10-15 minutes until I was acknowledged. It was a very busy day in there. Once I got to Doug all was well. He w 2003 Jeep Liberty. I waited between 10-15 minutes until I was acknowledged. It was a very busy day in there. Once I got to Doug all was well. He was very friendly and helpful. He told me he was going to ask his manager if the work could be covered by warranty so I wasn't charged and it was taken care of. My only complaint is that the service receipt I received when I dropped the Jeep off said it would be ready by 5pm. It wasn't ready until 10am the following morning. It wasn't a big deal but when you expect something at a specific time you expect it to be ready. Had the receipt said 10am the following day I wouldn't have had an issue. Overall, I was happy with Doug and the service and will go back to this particular dealership. More

doug setup the appointment for my car and was friendly when we got there. he told me what other things was recommended for my cars service.when they was finished with the car he came to me and personally when we got there. he told me what other things was recommended for my cars service.when they was finished with the car he came to me and personally let me know that it was finished he is very through More

I did not have an appointment, but got in very quickly. The Service writer, Doug, was very courteous and friendly. My service was taken care of with no suprises and in a very timely manner. I wasn't bomb The Service writer, Doug, was very courteous and friendly. My service was taken care of with no suprises and in a very timely manner. I wasn't bombarded with a list of additional optional expensive service items. More

The service coordinators were very friendly and the mechanics found the trouble in a reasonable length of time. They all should be commended for their good service. I feel that the service coordinato mechanics found the trouble in a reasonable length of time. They all should be commended for their good service. I feel that the service coordinators and mechanics try to convey the necessary work that needs to be done and do not push services that are not absolutely necessary. I appreciate this because at some dealerships they try to run up the customer's bill. I appreciate that I have always been able to trust that the repairs provided indeed fix the problem. More

my check engine light came on in my 04 rubicon. Since I had recently purchased a new jeep at this dealership but not the jeep that had the problem, i thought i'd give it a try. i called the service depart had recently purchased a new jeep at this dealership but not the jeep that had the problem, i thought i'd give it a try. i called the service department and they had me come in right away. And within 15-30 minutes had diagnosed the problem to a faulty TPS sensor. replaced and out the door in little over an hour. I know not all service related problems are handled in this manner, but excellent response and performance in this case!!! Many thanks Doug!! More

We were returning home from a family death up north when our truck started acting up coming into town. We called the dealer at 4pm and they told us to come right in. They started working on our car immedia our truck started acting up coming into town. We called the dealer at 4pm and they told us to come right in. They started working on our car immediately. Although they could not find the problem, they helped us get a rental car and the next day they fouud the problem. This shop is very thorogh and very courteous. This is now the 2nd time we have used them and both times were needed at stressful times in our lives. The staff went above and beyond to make sure that we were taken care of in a timely manner. We will never go anywhere else for our auto service. More

This is the second time that I have used this dealership and even running down a person. They give excellent customer attention. Doug answered my questions and was very patient. Even the cashier and parts and even running down a person. They give excellent customer attention. Doug answered my questions and was very patient. Even the cashier and parts department people were exceptionally friendly and helpful. If you could have a delightful time at a dealership; this was it. More