Orlando Chrysler Dodge Jeep Ram

As hard as it is for me to stomach the thought of giving a car dealership 5 stars, if anyone could deserve that, it would be these people. First of all, many mainstream prominent looking car dealerships a car dealership 5 stars, if anyone could deserve that, it would be these people. First of all, many mainstream prominent looking car dealerships actively engage in systemic fraud on a regular basis by advertising a particular price to get you on the hook, and then adding a host of semi-legitimate sounding “fees” other than state mandated tax and license to raise their price, often by thousands of dollars. And they do this even when the ad clearly states “includes dealer fees”. I spent much of my working career in direct sales where I had to take annual classes on “Waste, Fraud, and Abuse”, and this is a textbook example of “bait and switch”, which is defined as a fraudulent sales practice. I’ve seen texts where the actual definition of FRAUD lists this practice as an example. I do not understand how so many car dealers do this so openly, seemingly without fear of prosecution. But they do. So when I saw what looked like an incredible price on a great car, my guard was up. I made my salesman (Jimmy Noel) state IN WRITING numerous times that nothing would be added to this price other than state mandated taxes and tag fees before I agreed to come in and look at the car. His only hesitation seemed to be when he’d need to confirm something with his manager. I knew this was a great deal if the car checked out as I’d negotiated the same car with a different dealer the day before, except this one was a year newer with 10,000 fewer miles, for almost $1,000 less money, so I made an appointment the following morning. When I arrived the next morning Jimmy greeted me with the keys to take a test drive. I told him I needed to see how the car drove at 60 to 70 mph (which is difficult at this location), but we found a way. I noted that there was a slight vibration at 65 which was probably nothing but a front wheel out of balance. Jimmy then took it to the shop and had the wheels balanced, alignment adjusted, and tires rotated. When they finished, we took it out again, and it was perfect. During this time I also met Carlos, whom I believe to be their finance manager. He knew how leery I was of car dealers and encouraged me to take all the time I needed to read the documents I was required to sign. I told him of my previous experiences with other dealers and how pleased I’d been with Jimmy. He told me similar stories of his own from an insider’s perspective and indicated this place was under new management which was purging the place of unscrupulous actors. From my experience, it was working. Of course, I was obsessed with finding different numbers from what I was quoted, so I was quick to notice their “out the door” price had suddenly changed… It was about $150 LESS than I’d been told! When I brought this to Carlos’ attention, he apologized for overestimating the tag fees. So all in all, I got a great deal on a seemingly perfect car, and I can’t think of how the people I worked with could have been better. So yeah… this is a 5 star review. And believe it or not, I left with a FULL tank of gas! More

Eric is the best, he speaks Spanish, Portuguese and English, he becomes your friend, he doesn't want to sell you just a car he wants you to go out with the jeep of your dreams, super recommended. E English, he becomes your friend, he doesn't want to sell you just a car he wants you to go out with the jeep of your dreams, super recommended. Eric es el mejor, habla español, portugués y inglés, se convierte en tu amigo, el no quiere venderte solo un carro el quiere que tú salgas con él jeep de tus sueños, súper recomendado. Eric é o melhor, fala espanhol, português e inglês, se torna seu amigo, ele não quer te vender apenas um carro, ele quer que você saia com o jipe dos seus sonhos, super recomendado. More

This is the second car we are buying with Erick; he instills a great sense of confidence and knowledge, and understands exactly what we need. I highly recommend him. instills a great sense of confidence and knowledge, and understands exactly what we need. I highly recommend him. More

He was incredible and helped us to get a new car with the best conditions ever. Really recommend Érick for all my friends. best conditions ever. Really recommend Érick for all my friends. More

Excellent experience! Erick is friendly, professional, and made the entire process easy and stress-free. He went above and beyond to make sure we were taken care of. Highl Erick is friendly, professional, and made the entire process easy and stress-free. He went above and beyond to make sure we were taken care of. Highly recommend this dealership! We’re obsessed with our new car and are thankful for both Erick and finance manager Dom’s help! More

Erick was great, and the overall experience was straight forward. I would recommend him and Orlando CDJR. forward. I would recommend him and Orlando CDJR. More

The best customer service I have ever received at a car dealership thank you G dealership thank you G More

Boris was a great help. He was very kind and professional. It was a great experience working with him and his team. He was very kind and professional. It was a great experience working with him and his team. More

I would 100% come back to this dealership. Even though they do not specialize in the brand of car I was looking for! I came in not interested in being bullied into buying a car or made to feel Even though they do not specialize in the brand of car I was looking for! I came in not interested in being bullied into buying a car or made to feel like I don’t know what I’m doing. Immediately when I walked in, I was already able to joke around and make a connection to everyone who worked there. My mom and I let them know what type of car we were looking for and which ones we saw that were listed, and the team jumped at getting the cars pulled around. They let us take our time thoroughly examining each car and was open-minded about scratches and defects that we pointed out. The dealership listened to us when it came down to talking about price and realistically what we believed was fair. They didn’t try to make us feel uncomfortable, but they talk to us as an equal, and we came to an agreement on a price. Also, I would like to point out that the process of talking about price, negotiation, and signing of financial documents was extremely quick! I’ve been in dealerships where it takes 5 to 6 hours to get everything negotiated with the finance team, and get everything figured out. With most dealerships you get to the point where you don’t care what is offered to you, you don’t care if you leave the car, you just want to be done and go home. Did I mention that they didn’t try to sell me on anything extra in most cases you would think that that would lose them business because they didn’t try to add on a bunch of stuff to get more of my money. But they in fact are going to get more business because I will highly recommend them. They made me feel safe and not guilted into buying something I didn’t even understand. This dealership was quick and efficient and respected our time and the long drive back home. I am definitely a fan of the company itself, but I am absolutely a fan of the employees involved. I feel like I left with friends instead of being someone’s client. I will definitely recommend this dealership to my friends and family and acquaintances, who are looking for cars and an honest company to work with. More

My salesperson and sales manager were super easy to work with. They were very attentive and straight forward. The finance manager answered all my questions and made everything painless. 10/10 would recommen with. They were very attentive and straight forward. The finance manager answered all my questions and made everything painless. 10/10 would recommend More