Orlando Chrysler Dodge Jeep Ram

Randy Is Great Salesman was very honest, reliable and competent and went above and beyond to make sure I was taken care of.! competent and went above and beyond to make sure I was taken care of.! More

Have a 2023 durango rt tow & go left it here at 4k miles with an engine failure after them replacing the engine they tried returning my vehicle with a damage on the rear that put a hole on one of the black with an engine failure after them replacing the engine they tried returning my vehicle with a damage on the rear that put a hole on one of the black stripes on the trunk door vehicle was out of alightment cracked with water trunk taillight the interior driver side looked like they mixed cement inside of the truck vehicle had a bad starter and bad battery! After me driving an hour and thirty minutes from my house found all this xxxxxxxx! Left it there about 2 weeks from that they called me to go pick it up to find now there's another damage done to the factory front lip and driver side wheel brakes vents someone slammed the front of the truck with the ground and they tried giving the truck back to me like this took it home and when I found out about it took it right back to the dealer also when i look under the vehicle saw brand new oil leaking from the engine area vehicle is almost sitting for 50 days at their lot under the sun getting more damages cause they don't care about a vehicle from a customer that is worth $75k I want my truck brand new the same way I bought it and left it at the dealer for that engine failure! Also have a 2023 jeep grand cherokee that is been xxxx for me first stuff started the first week of use radio problems black screens touch screen freezing unable to react to touches taillights getting cracked literally all of them front bumper getting off by the wind from 70 to 80 mph at 27mph vehicle feels bumpy vehicles from FCALLC are trash and I want my money back or brand new trucks now! I have pictures and proof of everything and still FCA won't do anything about it! Dodge does not care Jeep does not care Chrysler does not care FCALLC does not care! ✌🏻🤡🤡🤡 More

WARNING: DO NOT TAKE YOUR CAR TO GET SERVICED HERE FOR ABSOLUTELY ANY REASON! They are lucky that they got a star from me and that's because I had to. Horrible customer service, horrible service, just eve ABSOLUTELY ANY REASON! They are lucky that they got a star from me and that's because I had to. Horrible customer service, horrible service, just everything horrible. I can honestly say that I have scarred for life. Please take this warning seriously!!!! More

Purchased a used car (2019) from this dealership and prior to signing documents, I asked specific questions via text due to being out of state and unable to travel to the dealership. I asked if the vehi prior to signing documents, I asked specific questions via text due to being out of state and unable to travel to the dealership. I asked if the vehicle had any damage or scratches- I was told ONE scratch. Prior to my transporter loading the vehicle in an enclosed trailer, he recorded evidence of a cracked tail light with a hole in it, sunroof seal was peeling/ cracked/ mostly gone and scratches/ dings on the body of the car and a chipped windshield. Also the car had 6 miles until empty on the gas tank. When these items were pointed out, a worker said "its a used car." I reached out to one of my sales people (Carlos) about my concerns, he blew it all off and said he would reimburse for gas. He has not reimbursed anything and has stopped responding to my text. Along with Cameron another sales person that was all over responding until the deal was done. Additionally, the vehicle is over due for service as it arrived with a warning light "service over due" and little to no brake fluid. A "reconditioning fee" of $1700 is tacked onto the sale price of the vehicle but the vehicle has not been touched. Lastly, the vehicle arrived dirty and had spills inside from the previous owner, no car mats and a 2nd key fob was to be sent but of course only one arrived with the vehicle. I have been told nothing but lies, still have yet to receive my copies of the final sales documents and management will take notes over the phone while saying that they will call me back with a resolution. NO call backs and NO resolutions have been provided. This has essentially been a scam. I would NOT recommend. More

My service advisor, was a second time around he was very thorough, He did excellent he told me a time frame to get my Ram truck issued fix by a diagnostic check then he explained the process . I got a lyf thorough, He did excellent he told me a time frame to get my Ram truck issued fix by a diagnostic check then he explained the process . I got a lyft for the time frame and surely had another lyft sent for me to return to the dealership. Service second to non . Devonte real top man appreciate your help and services. More

I bought a Jeep Rubicon 2023 there was a plastic in the back like yours they promised me to change it nothing was done and the worst of all that the head manager completely ignored me during 'a meeting he back like yours they promised me to change it nothing was done and the worst of all that the head manager completely ignored me during 'a meeting he's super racist plus he doesn't manage anything well there, again today on February 13th they asked me to come drop off the car saying that he was going to remove the plastic and replace it with one window they assured me that it will take 3 hours and they just called me to tell me that they didn't do anything today so I have to wait until tomorrow, the car is in their hands and I have to go out to go to work, so I'm having a bad experience with them I don't wish it on anyone, so avoid this dealer at all costs because the service is really low, they really don't respect customers More

I had an appointment with Leandro Alvarez at Orlando dodge saturday 2/10/24. I put down a $1000 deposit on a hellcat challenger. When I arrived I was given an offer from the dealer of $5000 down ( based dodge saturday 2/10/24. I put down a $1000 deposit on a hellcat challenger. When I arrived I was given an offer from the dealer of $5000 down ( based on the credit score they already had run). I accepted the offer and the monthly payment that went along with this down payment. The salesman is gone for sometime, around an hour. He returns with his sales manager Ron, the sales manager says that the $5000 down payment won’t be enough to cover a loan for a hellcat; but assures us that he can “ get us in ANY scat pack today. At first I decline as I did not want to drop trim levels as I’ve already owned a hellcat, but then I decide that I will drive the scat pack for a few months and then give it to my wife and then just buy another hellcat. The offer for ANY scat pack was based on my credit score and the $5000 down. The salesman is gone for much more time and then returns claiming “ the bank” which is closed and was closed when I showed up to the dealership, “is requiring $28k down” for a scat pack now. All the while this salesman decides to tell me this is 100% “what the bank requires” after already having said that I was approved for this car with a $5000 down payment, just not the hellcat. Shady tactics from the sales manager and salesman who gambled on the fact I’m in kidney failure and my car was stolen last July, thinking I would just sign for any amount of money just to have a vehicle again. Have you ever seen a bank open at 4pm on a Saturday? I certainly haven’t. Avoid this dealership at all costs. More

After the sale you are on your own. Bought new ram 1500 have about 1300 mile recieved recall now trying to call for 3 days no answer have e-mailed twice no answer having to contact feder Bought new ram 1500 have about 1300 mile recieved recall now trying to call for 3 days no answer have e-mailed twice no answer having to contact federal motor vehicle safety board.This dealer should not be able to sell new vehicles if they do not adhere to federal safety regulations. do yourself a favor and buy somewhere else More

Dealership likes to add hidden costs to used car sales. Might as well buy a new car at the end of the day at a different dealership. Might as well buy a new car at the end of the day at a different dealership. More

Purchased a used car from this dealership recently who proved to me what is said negatively about car salesman. Had a signed agreement in writing on the We Owe form that a particular brand and size of new proved to me what is said negatively about car salesman. Had a signed agreement in writing on the We Owe form that a particular brand and size of new tires would be installed on the car as part of the sale. I didn’t squabble about the price in exchange for the tires I requested. I discovered after the car was delivered at night that I was a victim of a bait and switch. Rather than the tires that were agreed upon the dealership installed a lower rated Korean brand tire I had never heard of. Calls to the dealership we’re ignored. I even sent an email to Kyle Durr, the General Manager, to which he has not yet replied. This has become a breach of contract issue and an example of complete dishonesty. I will never recommend or purchase from this dealership again and recommend that anyone contemplating a vehicle purchase in the future to stay away from Orlando Dodge. Will, the salesman, was a pleasant young man but the management stinks! More