Orlando Dodge Chrysler Jeep

This must be the worst customer service in orlando I guess they don’t want your business you can’t get a person on the phone and if you do they will just transfer you to a voice mail that is full I don’ guess they don’t want your business you can’t get a person on the phone and if you do they will just transfer you to a voice mail that is full I don’t get it Two weeks ago I had my truck in for wheel speed sensor didn’t have one although they didn’t call to tell me so I wasted a trip they said will call in a couple days that was two weeks ago and now today 9 calls to this place can’t get an answer I wish they just say don’t want my business so I can move on very very frustrated More

Complete S*** S*** ! I even emailed the Service Mgr and there Director with how I was treated at there dealership and got ZERO response.Seruously avoid there SERVICE DEPT I even emailed the Service Mgr and there Director with how I was treated at there dealership and got ZERO response.Seruously avoid there SERVICE DEPT at all costs and DO YOUR HOMEWORK ON THE WARRANTY!! They will absolutely mess with you telling you need a Diagnostic test at 180 a freaking pop then if they find something that is under warranty they give you the money back?? Guys please take a hike. Just be honest and do the repair and take care of your customer. HORRENDOUS EXPEREINCE More

Do not go here if you’re looking to purchase a vehicle! I verified availability of a car prior to driving over an hour and when I got there the car couldn’t be found. It wasn’t sold just lost!!! The guys t I verified availability of a car prior to driving over an hour and when I got there the car couldn’t be found. It wasn’t sold just lost!!! The guys there are very young and unprofessional! They joked about the entire situation and no one took me seriously! One of them was Jayden and claimed to be a manager, outrageous!!! More

This dealership are crooks, true used car salesmen. They will tell you anything to sell a car! Never AGAIN.. don’t buy here!!! They will tell you anything to sell a car! Never AGAIN.. don’t buy here!!! More

Went to the dealership and found a vehicle the sales rep told me a price and I agreed to it they told us they have to clean and service it before we get it but when I checked the paperwork they charged us $ told me a price and I agreed to it they told us they have to clean and service it before we get it but when I checked the paperwork they charged us $1000 for that and I found trash and sand all under the seats we forgot a text to come pick up our truck it's ready but had to sit and wait 3 hours More

Customer Service is horrible ! ! Sales manager is horrible !! So sorry I even went there !!! Giving u numbers with no paperwork to show u to go over …. ! Sales manager is horrible !! So sorry I even went there !!! Giving u numbers with no paperwork to show u to go over …. More

First off, the salesman was great! As of the agreement and paperwork I have copies of I’m owed $5,300. I’ve called and called and called and get no where. I just want the money that’s As of the agreement and paperwork I have copies of I’m owed $5,300. I’ve called and called and called and get no where. I just want the money that’s owed to me and can’t get in touch with any sales managers. I can’t believe I have to go online and post a review to get a sales manager’s attention. This is nuts. More

The most unhinged dealership. . Found a used car for sale on their website I was interested in purchasing. Arrived to test drive and they couldn't find it, and weren't even sure th . Found a used car for sale on their website I was interested in purchasing. Arrived to test drive and they couldn't find it, and weren't even sure they had it on their lot.. Confused as to how they could lose a vehicle, I humored them and discussed pricing contingent upon seeing the vehicle. They were able to locate it in a locked garage on-site, saying its being fixed due to cosmetic damage, but we will have the car ready "tomorrow" for the price agreed. This is where it gets insane. Called the next day to follow up, and they tell me the car is gone, sold to auction THAT MORNING. Strange, but it is what it is. Get a call about an hour later from someone saying its there! At this point, were so confused we have no idea what's going on. After the person on the phone explains it runs and looks great, they then proceed to tell us "oh, but it has a salvage title." And that's where they lost our business. They were going to put us in a salvage title vehicle and see if we were stupid enough to fall for it, and make a quick buck on us for not knowing. They work on some shady and unhinged practices, and I wouldn't shop or recommend this dealership for any purchase. But don't worry; as we were shopping for a large 7-seat SUV, they made sure to offer us a Honda Civic instead. More

We purchased a used car and found out later that they swapped out the tires and to ones without the sensors. They lied about it and wasted two months of our time until we had proof. This dealership used swapped out the tires and to ones without the sensors. They lied about it and wasted two months of our time until we had proof. This dealership used to be amazing but recently changes hands. I would be very careful if you intend to purchase a car here. They are dishonest and don’t care. More

Service department has misplaced my car twice in a row - I stupidly gave them a second chance when they didn't charge me the first time, but staff is 100% unresponsive, and time estimates they provide are c I stupidly gave them a second chance when they didn't charge me the first time, but staff is 100% unresponsive, and time estimates they provide are complete xx. My appointment time was at 10am. I couldn't get anyone to help me until 10:20am. I was told my car would be done in 90 minutes. It is now after 1pm, I cannot get through to ANY service staff, much less my "designated advisor" (Francheska), despite trying for an hour, and I have to pick my kids up from school. (Which I informed the staff of up front.) Last time, my car was missing somehow until 9pm. This place is completely horrible, and no one should ever give them service business. More