Orlando INFINITI

I never leave any type of review what so ever but I’m fed up and I am at the end of the road. September 27, 2021 I took the car in for a complimentary oil change. Three weeks after my car was unable to drive up and I am at the end of the road. September 27, 2021 I took the car in for a complimentary oil change. Three weeks after my car was unable to drive. I was unable to drive the car anywhere. I waited til November 5 to take the vehicle to Infiniti. Later that day Ritchie from service sent me my report the total cost was $6,797.43. I decided to wait that weekend to make some decisions if I would fix the car. November 8,2021 The lead tech Jonathan gave me a call to speak with me regarding the current state of the vehicle, Jonathan told me that its best to look into getting another car. I then spoke back with Ritchie who asked me to come in. November 9,2021 I came to Infiniti where I was introduced to the sales rep Victor, at first we were unable to find a car that would work. Victor continued working to look for a car that would work. November 11,2021 I came by, Victor found a 2017 qx50 I decided to go with that car. Infiniti did offer me to trade in my car which I ended up doing. November 18,2021 I sent Victor a text letting him know the new car was smoking. I scheduled a appointment with Victor to meet at the service department on Saturday November 20,2021. Upon arrival Victor met me outside to inform me that he had “bad news” Victor then let me know that the bank decided to withdraw the contract. Come to find out when Infiniti completed the application they put that I made 37,000 monthly instead of annually. I told Victor no problem long as we were able to sort something out for me to get into another car. Victor brought a couple of cars by and then informed that he would need to speak with Nick in finance to see if the car would approve. I found a 2019 Nissan Altima, Victor informed that the car could possibly work. Two hours in Victor informed that the car would not work because they were being charged a lender fee of $2900 that would cause them to lose out profit on the vehicle. Victor continued to try to put me in a Nissan Centra, Toyota Corolla, and Nissan Altima all which were older models. I expressed my concerns to Victor letting him know that I was upset and wanted a vehicle to my liking. Nick from finance then called me to his office and advised me to get one of the cars that Victor suggested just to build my credit then in 1-2 years come back. I declined informing Nick I would then be upside down, eventually that evening I left to just think what could I do next. I did reach out to the previous carlot to make sure Infiniti did send over the payoff they did confirm they received the check. Monday November 22,2021 I decided to contact the owner Peter Wilson of Orlando Infiniti. Peter returned my call around 11am EST. After expressing my concerns and offering that we come to a mutual agreement Peter suggested that I get my down payment back and he would complete something called a “unwind” at first I was advised that they would attempt to get the money back from the previous carlot and return my car. Peter called me back later that day at 4:08pm informing me to come pick up my check. I arrived roughly around 4:45pm where I did meet with Peter, he offered a few suggestions but didn’t seem to care about the satisfaction of his customer. The firsy suggestion was to have me take the vehicle personally to the auction and auction off the car. Secondly he informed that Infiniti would be able to take the car to the auction but added that he does not like that option due to the car problems informing that it would fall back on Infiniti. The last option was for him to meet with the Sales Manager Brandon to put me in a car. I let Peter know that I was highly upset because I didn’t make the mistake Infiniti did. Peter did not own up to the fact that they were at fault instead said it wasn’t a discrepancy at all. Peter took me to meet Brandon the sales manager and then walked off. While speaking with Brandon Victor walked up and I explained everything that Peter informed me. Victor told me that’s not correct said that if I wanted my car I would now have to pay them $7500. I told Victor no thats not fair to me we signed a agreement and I came out with no car. Brandon advised me to wait until Friday although I advised I don’t have a way to work Brandon suggested taking uber until they found a vehicle. Before I left Victor ran across a car similar to my car, the car had 124,000 miles on it with no warranty I told Victor that would not work for me because I would still end up in the same situation. Nothing has helped they’ve offered nothing for my satisfaction. If we’re unable to come to a aggreement I will be moving forward to the next step and consulting with my lawyer. More

Top notch dealership. Very honest and upfront with all service! Customer service is awesome! Thank you! service! Customer service is awesome! Thank you! More

I thoroughly enjoy taking my car to the service department because everyone is so nice and my Service Manager, Tyler, is awesome. department because everyone is so nice and my Service Manager, Tyler, is awesome. More

Great experience for a first timer on the world of luxury vehicle ownership, the difference betwen how, for example, Ford and Infiniti handle customers that come in for service is vast... I did not have a ch vehicle ownership, the difference betwen how, for example, Ford and Infiniti handle customers that come in for service is vast... I did not have a cheap Ford it was a Explorer Limited. This visit was just for a recall and some checks while the Qx60 is still under warranty, I can only imagine what it would be for the buying experience. More

Good service job. Took care of regretting that needed immediate attention bstaff is good on keeping you updated on the status of your vehicle. Job taken care of in a reasonable time. immediate attention bstaff is good on keeping you updated on the status of your vehicle. Job taken care of in a reasonable time. More

I purchased my new QX55 at this dealership because we have been so happy with their service department and I was super impressed by the service I received from my salesperson, Michael Eddy. He handled a have been so happy with their service department and I was super impressed by the service I received from my salesperson, Michael Eddy. He handled all of the information that I needed by text and e-mail so I wouldn't have to take time off from work to get to the dealership. He never made me feel pressured into a decision. He was polite and professional and I was happy with the deal we negotiated. He even delivered my new vehicle to my office and picked up my trade. I am extremely please with Orlando Infiniti and will be happy to recommend friends and family in the future! More

A very horrible experience I got sold a lemon the transmission went out on the truck but yet have not given me all my money want to give me a portion of my money I’m not taking that I walk right out transmission went out on the truck but yet have not given me all my money want to give me a portion of my money I’m not taking that I walk right out I Iwould have not had no issues and got a full refund right is right wrong is wrong I seen it before my own 👀 I’m not settling for anything less when I told them straight up I don’t want it less than 3 weeks I had the truck no signal or warning came on the truck I hat a bumper to bumper warranty on the truck and told them I did want no parts in it they made me wait to the truck get fix and they paid the Deductible I told them I did want it they tried to force me an something else I told them I wanted a full refund and was no happy with the service or experience that’s why people be scared to go to Dealerships the be quick to catch a sale and rip you off and I have not received none of my money More

Tyler was professional, polite,friendly and he explained clearly everything he was doing to my vehicle. I couldn’t ask for anything more. I almost forgot he offered to send a driver with me to buy lunch. clearly everything he was doing to my vehicle. I couldn’t ask for anything more. I almost forgot he offered to send a driver with me to buy lunch. More

taking good care of customer, very polite, very nice and friendly, professional Richie is good feet for is position. excellent service from service advisor and tech. friendly, professional Richie is good feet for is position. excellent service from service advisor and tech. More

Please see the remarks that were furnished to Infiniti Corporation. Was not happy with the fact that it took 6 days to do a minor repair and the fact that I had to call for updates like I was extracting Corporation. Was not happy with the fact that it took 6 days to do a minor repair and the fact that I had to call for updates like I was extracting teeth because of unanswered voice mails and receiving the "bums rush" when I did talk to the advisor. More