Orlando INFINITI

Sara Morris is the best!! I have been a customer at this location for over 8 years. I have had the best service experience EVERY time I take my car to Orlando INFINITI--mainly I have been a customer at this location for over 8 years. I have had the best service experience EVERY time I take my car to Orlando INFINITI--mainly because of Sara. One reason I keep buying INFINITI cars because I know the service here with her will always be first class. There have been times when I have had a larger expense/issue than I expected but it's handled professionally by them. I always get a loaner if needed. The service bay is pristine and the waiting area has complementary wifi/drinks/snacks. It would be a big loss to many customers if Sara ever leaves this dealership. More

Positive car buying experience for me Cece listened our needs and really worked hard to find the right one. All staff were friendly and respectful. Positive car buying experience is rare Cece listened our needs and really worked hard to find the right one. All staff were friendly and respectful. Positive car buying experience is rare but I highly recommend Orlando Infiniti. More

I drive a G37 because of my service advisor I purchased my first Infiniti 10 years ago and the first time i dealt with the service department....I was impressed. Sara Morris continues to impres I purchased my first Infiniti 10 years ago and the first time i dealt with the service department....I was impressed. Sara Morris continues to impress...especially with her honesty. Sara is the reason I stay with my Infiniti. More

The Owner is Amazing! Sadly, I had a poor experience yesterday. HOWEVER, the owner of Orlando Infiniti personally called me to hear about my experience and really listened Sadly, I had a poor experience yesterday. HOWEVER, the owner of Orlando Infiniti personally called me to hear about my experience and really listened to me. He was lovely, kind and thoughtful in his approach. I am incredibly impressed by him and the way he views his business. I may consider buying another Infiniti because of this one phone call. Service, kindness and listening goes a long way and that's what separates luxury buying from other types of purchases. I'm not quite to a five star rating yet but hopefully with time I will be changing this review to five stars. I would very much like that to happen. Additionally, Pedro and Ron in the service department are total sweethearts and have always gone out of their way to make me feel special. More

Excellent Manager We are GM family members who decided to try Infinity for various reasons and based on recommendations. Had a disaster with original purchase but Br We are GM family members who decided to try Infinity for various reasons and based on recommendations. Had a disaster with original purchase but Brandon who is the Manager did all that and more to make our purchase a great experience. He went out of his way to get the Infinity that we really wanted shipped to the Orlando dealership. He triple checked the QX50 when it arrived in Orlando and spent a considerable amount of time with us explaining the technology in the vehicle. Many thanks to Brandon and Orlando Infinity for making us as customers vey happy. More

Love this place! They always make you feel welcomed! Very informative and flexible. Great service every time I go there!!! Now a fan for more than 14 years+!! Highly r They always make you feel welcomed! Very informative and flexible. Great service every time I go there!!! Now a fan for more than 14 years+!! Highly recommend! More

The Best Experience! I went into Orlando Infiniti stuck in a lease that I very badly wanted to get out of. I had been conversating back and forth with Rich Muse all day be I went into Orlando Infiniti stuck in a lease that I very badly wanted to get out of. I had been conversating back and forth with Rich Muse all day before coming in. He gave me an outstanding price upfront got me out of my lease and was the most patient and knowledgeable salesman I've ever worked with. He made me feel comfortable before I even came to the dealership. There was no pressure or anything he was very attentive and even went out of his way to find and retrieve me the car I asked for from another dealership. He kept me informed through the entire process and overall gave me the best experience I've ever had buying a car! More

As easy as a car buying experience can be! Dealing with Infiniti Orlando, Scott Allendale in sales was a wonderful easy experience. I went in knowing exactly what I wanted which they didn't hav Dealing with Infiniti Orlando, Scott Allendale in sales was a wonderful easy experience. I went in knowing exactly what I wanted which they didn't have on the lot. They did everything they could in getting the QX I was looking for. I left very happy in a SUV that's love and a team at Infiniti who are still there to answer any questions I have! More

First time visit My experience was fantastic, from the time Sarah in service took my call to schedule some recall work, through dropping off the loaner car, and gettin My experience was fantastic, from the time Sarah in service took my call to schedule some recall work, through dropping off the loaner car, and getting back into my freshly detailed vehicle. More