Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Orlando INFINITI
Orlando, FL
917 Reviews
Home of Orlando INFINITI/Aston Martin Orlando/Lotus Orlando/MOKE America Orlando conveniently located across the street from The Mall at Millenia. "Luxury service in a luxury setting" When the best is not good enough.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 917 reviews
May 17, 2014
Horrible. I thought Orlando Infiniti would be a great place to buy a used G37 based upon the online reviews. This assumption was very wrong. From the minute I w I thought Orlando Infiniti would be a great place to buy a used G37 based upon the online reviews. This assumption was very wrong. From the minute I walked in until I walked out in disgust, I was bombarded with the typical underhanded sales tactics one would expect from a used car dealer. After going through a few cars with Ricardo, the internet sales manager, we came across a 2011 G37 sedan with 30k miles and began negotiating. He was very pushy, constantly bragged about how he was the best salesperson for 5 months, and tried over and over to get me sign purchase agreements and credits applications while I repeatedly told him I was only interested in discussing price at this time. We went back and forth a few times over the price and were unable to reach an agreement. As I began to leave, he ran out of the sales floor yelling "$3000 off sticker, think about that!" I told him that I could work with that price but before I agree to anything I would like my personal mechanic (a multiple Infiniti owner) to do an underbody inspection. He agreed to this and I left to go get my mechanic. When I got back to the dealership Ricardo was already working with another customer in the lot and was showing the same car to this customer. When I asked him if we could put the car on a lift so my mechanic could take a quick look underneath, he became very upset so far as to say he felt insulted by this request and started to become verbally abusive. He stated "Look, this car has 30k miles on it, a clean carfax, and is certified pre-owned by Infiniti, we have nothing to hide, etc. We do not sell junk cars here." I told him that I understand this but carfax is not always accurate and just for peace of mind I would still like to have someone else take a very quick look underneath before I go plunking down almost $30k for a car. He then started to insult my mechanic by saying "yeah right, he doesn't own an infiniti, he doesn't know what he is doing, he has never bought a car, the service department is closed, etc." I told him I could wait until the service department opens the next day and his response was that he wasn't going to sell the car to me anymore (I guess he thought he could gouge the other potential customer for more money and that I wasn't worth his time anymore). After this confrontation I said forget it and walked away. The treatment I received from Ricardo was completely unacceptable and has turned me off from this dealer and Infiniti in general. From now on I will tell everybody I know to stay far away from this dealer if they are looking to buy an Infiniti. More
by kdarcangelis870
April 14, 2014
Dealership Extrordinare My recent businesses deal at Orlando Infiniti was an amazing experience,the staff was very welcoming and friendly very customer focused,the showroom a My recent businesses deal at Orlando Infiniti was an amazing experience,the staff was very welcoming and friendly very customer focused,the showroom and waiting area were impeccable.My sales representative Mr Walter Anderson provide exceptional service,being very courteous and knowledgeable was able to answer all questions and guided my family and I in getting acquainted with the new vehicle and the services offered by the company.I am loving my Qx60 .This dealership I would definitely recommend to friends and family. More
by joevad
Employees Worked With
Walter Anderson
January 01, 2014
I had visited the dealership to return the lease on my G37 convertible on 12/26/31. I have done 3 leases with Orlando Infiniti but this was my first interaction with Joel. I had not planned on getting an G37 convertible on 12/26/31. I have done 3 leases with Orlando Infiniti but this was my first interaction with Joel. I had not planned on getting another lease because I still had another Infiniti that I just had picked up from the service department with a few more months on its lease. However, because Joel is an exceptional sales and service professional, he asked me a few key questions and discovered that the QX80 was on my wife's wishlist and that we planned to get that car when my other lease term ended. Within 3 hours, Joel helped me make one of her wishes come true by finding a way to terminate my other lease so I could get my wife the QX80. When my wife saw her "Surprise" with the Red Bow in the driveway just like on the commercials, her tears of happiness reinforced that Joel helped me do something wonderful for someone who is very special to me. This would not have happened if Joel didn't ask me the right questions and done such an exceptional job. Sometimes people think buying a car is just about purchasing or leasing a vehicle. Joel helped me make one of the greatest holiday memories for me and my family. To Joel and Orlando Infiniti - "Thanks for the memories!" More
by SOS4Success
Employees Worked With
Joel Ramsaroop
December 26, 2013
Quiero dejarle saber que su empleado Axel Machin es excelente. Sabe satisfacer las necesidades de sus clientes. Supo explicar cada una de las especificaciones del vehículo. Gracias por todo lo que hic excelente. Sabe satisfacer las necesidades de sus clientes. Supo explicar cada una de las especificaciones del vehículo. Gracias por todo lo que hiciste por nosotros. No pierdan a este empleado ya que excelente, amigable y profesional. Gracias por nuestro nuevo vehiculo, tremendo..... Naomi Y. Sanabria More
by HADANEGRA
Employees Worked With
Axel Machin
December 21, 2013
What a great experience. Thanks Axel for all your help. Easiest car I ever bought. I will definitely be back in the future and will only deal with Axel. Easiest car I ever bought. I will definitely be back in the future and will only deal with Axel. More
by rrace5000
Employees Worked With
Axel Machin
December 20, 2013
Axel Machin called me one afternoon after I expressed interest in leasing a G37 Coupe. I was in a pretty deep negative equity situation with my previous car and he was able to help me get out of my old v interest in leasing a G37 Coupe. I was in a pretty deep negative equity situation with my previous car and he was able to help me get out of my old vehicle and in to my coupe. Very pleased customer! More
by jdias8081
Employees Worked With
Axel Machin
December 20, 2013
Buying a car from Orlando Infinity was the best experience I've had buying a car!!! Awesome service from Fred and Victor! Helped my Aunt and I both find a car that was perfect for us! Definitely wi experience I've had buying a car!!! Awesome service from Fred and Victor! Helped my Aunt and I both find a car that was perfect for us! Definitely will be a returning customer! More
by Ahadaway7
December 20, 2013
Love Orlando infinity! Service was great with Fred and Victor. They definitely made it my best car buying experience. I will be a returning customer and refer many others for sure! Victor. They definitely made it my best car buying experience. I will be a returning customer and refer many others for sure! More
by Lindz89
December 19, 2013
I came in last week to look ata the new Q50 and I was introduced to Axel Machin. He was very informative and knowledgable on the car. I showed me how everyting worked and all the programs available. Even introduced to Axel Machin. He was very informative and knowledgable on the car. I showed me how everyting worked and all the programs available. Even when I told Axel I was not buying until mid of next year cause I was in a lease with my Hyundai Genesis, he still took his time and gave me superb customer service. I highly recommend Axel and he is a great assest to Orlando Infiniti, look forward to doing business with him in the near future. More
by RaymondMorales
Employees Worked With
Axel Machine
December 19, 2013
IT STARTED OUT WITH A FRIENDLY CALL FROM AXEL MACHIN ASKING IF THERE WAS ANYTHING HE COULD DO FOR ME. HE WAS WELL AWARE THAT I WAS UPSIDE DOWN ON MY 2012 MAXIMA AND HE SAID HE COULD PUT SOMETHING TOGETH ASKING IF THERE WAS ANYTHING HE COULD DO FOR ME. HE WAS WELL AWARE THAT I WAS UPSIDE DOWN ON MY 2012 MAXIMA AND HE SAID HE COULD PUT SOMETHING TOGETHER FOR A LEASE. AXEL SAID COME IN AND HE WOULD WORK WITH ME TO MAKE IT HAPPEN. I WAS TREATED LIKE ROYALTY, EVERY PERSON IN THE DEALERSHIP WAS VERY FRIENDLY AND HELPFUL. AXEL SHOWED ME THE M37S AND I SETTLED ON IT. WITH THE HELP OF AXEL I DROVE AWAY HAPPY, EXTREMELY SATISFIED, LOVE THE CAR, AND MOST OF ALL, I WILL DO MY BEST TO RECOMMEND AXEL TO ANYONE WHO ASKS ABOUT MY CAR....JUST GO TO ORLANDO INFINITI AND ASK FOR AXEL MACHIN. IT WAS A VERY PLEASANT EXPERIENCE. THANK YOU MR. AXEL. HAPPY HOLIDAYS!!! More
by edelrio1004
Employees Worked With
AXEL MACHIN
