Orlando INFINITI

Excellent experience w/your service department. Ron was my service rep. and did an excellent job describing what my car service would entail. I thought my dealer in Birmingham, AL could not be excee Ron was my service rep. and did an excellent job describing what my car service would entail. I thought my dealer in Birmingham, AL could not be exceeded but your team did!! More

Service on my car. Tim my service rep. does an excellent job keeping you informed. It was a pleasure working with him he was concern about the problem I was having with Tim my service rep. does an excellent job keeping you informed. It was a pleasure working with him he was concern about the problem I was having with my vehicle and did everything he could to make me happy. Thanks Tim Ray B. More

2005 BMW I despise the entire process of purchasing a car, however, Derek Crawford made the entire process as painless as possible. He didn't try to be a smoo I despise the entire process of purchasing a car, however, Derek Crawford made the entire process as painless as possible. He didn't try to be a smooth talking salesman, but just gave us the facts and was very respectful of our decisions and answered our questions honestly. I now have one excellent experience in purchasing a vehcile and can thank Derek Crawford for that experience. More

Made me feel good about spending my money I don't buy cars often and hate the whole process. I'm a very picky person and usually a pessimist by nature. So, when I say my car buying experience I don't buy cars often and hate the whole process. I'm a very picky person and usually a pessimist by nature. So, when I say my car buying experience was top notch, I truly mean it. Derick Crawford was my sales associate. Not once did he approach me with the standard sales guy schtick. He talked to me like a normal human. This guy actually made me feel good about dropping thousands of dollars on a car. Financing department was just as nice and down to earth. Wife is due for a new car and Derick will be the first person I call. More

Change of mind Well to start off, a few years ago I purchased a FX 35 from this dealership and it wasn't an experience to write home about. To make a long story sho Well to start off, a few years ago I purchased a FX 35 from this dealership and it wasn't an experience to write home about. To make a long story short the feeling I had after the purchase was that of a person being taken advantage of, so I promised myself I would never purchase another vehicle from Orlando Infiniti. Fast forward to Jan 2015 and I received a call asking me to come in and see if I would be interested in upgrading. I spoke to Dylan in a not so friendly manner with a determination of letting him know how displeased I was. He let me vent without interruption then told me he understood my position and let me know that if I changed my mind he would be very happy to assist in trying to remedy the situation. I decided to keep my appointment and see what Dylan could do. He was very concerned, attentive, sincere and determined to make my visit a pleasant one. I left that day without any pressure to buy or commit and I told Dylan I would be in touch if I decided to purchase a vehicle. There were no phone calls pressuring me to come back however I received a nice e-mail from him stating how much of a pleasure it was trying to help me and if I had any question he was available to assist. I can honestly say the couple of times I did call, he either answered his phone or called me back within minutes of my message. I then decided to visit again and this time I walked out with a new vehicle. Dylan and the entire group that worked with me made it easy and painless. This experience has renewed my confidence with Orlando Infiniti and I hope that if I'm ever in the market to purchase again I won't hesitate to ask for Dylan again. Thanks for everything. More

Poor Service We recently had numerous repairs conducted on our G-35 before our daughter returned to college with the vehicle. The car still leaks oil, washer tank We recently had numerous repairs conducted on our G-35 before our daughter returned to college with the vehicle. The car still leaks oil, washer tank still leaks, and the drive belts do not look as if they were replaced. We were told all repairs were conducted completely but that does not appear to be the case. Our daughter sent a video of the car making a weird rattling noise and after it was checked it turns out the bolts on the heat shield were not tightened after repairs. We did not have this problem when we initially dropped the car off for service. I do not enjoy paying for expensive service that is not accurately diagnosed and repaired. More