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Orlando INFINITI
Orlando, FL
941 Reviews
Conveniently located across the street from The Mall at Millenia.
"Luxury service in a luxury setting" When the best is not good enough.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 941 reviews
March 29, 2013
I rarely ever find the time to give feedback on my experience at any business but i am compelled to take the time out and commend this location for their amazing customer service. Paulo took the time experience at any business but i am compelled to take the time out and commend this location for their amazing customer service. Paulo took the time to answer all our questions, without being pushy or rushing us.Very friendly and personable. My experience in the past with car sales has been completely different then what i experience at this location with Paulo and later on with Damian. I had a lot of anxiety about car shopping because i was used to other dealerships that tend to push you into a car they want to sell you as opposed to what you want. i drove off the lot that day extremely please with my purchase and confident that a good deal was made. i have since told my friends about the stress-free experience i had at this location and have even recommended Paulo to my co-worker who is thinking about getting a new car in the near future. Overall, i just want to say keep up the great work, i can definitely see myself returning in a few years to purchase a second car from this location! thank you sima More
by simsim44
Employees Worked With
Paulo Amaral, Damian Castillo
July 10, 2012
Well I was shopping at the mellenium mall, about to make a trip to the BMW dealership and decided to go to infinity first. Best decision! Met a salesman Pauluo, nicest, knowledgable person! Helped me find t a trip to the BMW dealership and decided to go to infinity first. Best decision! Met a salesman Pauluo, nicest, knowledgable person! Helped me find the car of my dreams! Everyone was super nice and friendly. The entire facility was beautiful. No one ever took the time to help me like Pauluo did. He explained everything to me, and showed me everything I needed to know. My husband and I couldn't be happier with our decision! More
by Gc123456
Employees Worked With
Pauluo
May 17, 2012
Great experience with Mr. Peter Wilson and the service team. Could not ask to be treated more professionally! Will recommend Orlando Infiniti without any hesitation! team. Could not ask to be treated more professionally! Will recommend Orlando Infiniti without any hesitation! More
by mark endicott
Employees Worked With
Damian Castillo
April 12, 2012
I love Orlando Infinity! They always treat you with respect. I feel they really appreciate my business. I'm looking forward to my next visit! respect. I feel they really appreciate my business. I'm looking forward to my next visit! More
by Broker1453
Employees Worked With
Nino Naranjo
January 14, 2012
We turned to Orlando Infiniti when we considered purchasing a new car. For several years we received outstanding service coordinated by Aaron Sucharski and Richard Paul on our previous Infiniti. D purchasing a new car. For several years we received outstanding service coordinated by Aaron Sucharski and Richard Paul on our previous Infiniti. Damian Castillo's careful explanations and informative demonstration of the features of the 2012 models helped us to finalize our choice. When a vehicle with the specific options we wanted was not on location in Orlando, Damian secured the right one from another dealer for delivery to us. The completion of financial documents was efficiently coordinated by Damian with Nicholas Garofalo in the business department. More
by Philosopher
Employees Worked With
Damian Castillo
July 26, 2011
Everyone was wonderful here. Damian made my experience enjoyable in buying my G37 S. Would recommend dealer to everyone. They will go out of their way to find what you are looking for. enjoyable in buying my G37 S. Would recommend dealer to everyone. They will go out of their way to find what you are looking for. More
by nicki19
Employees Worked With
Damian Castillo
May 11, 2011
I drove into the service department with a tire going flat at that moment. I had ran over an object on I-4 and I could hear my tire hissing. The service department quickly took my car into the shop an flat at that moment. I had ran over an object on I-4 and I could hear my tire hissing. The service department quickly took my car into the shop an assessed the situation and told me they could patch my tire and it will be good as new. I was skeptical all along because I just do not trust car dealerships. I fear they will not be honest and just want to make a buck off you. They repaired my car in a timely fashion AND gave it a car wash. I was shocked at my bill. They charged me so very little I was stunned. This dealership boosted my confidence as they were honest, respectful, and reasonable in all aspects of the service I was given. And my car wasn't even an Infiniti!!! More
by chipmunk
Employees Worked With
Marcos Catena
March 16, 2011
I rate Orlando Infiniti with nothing less than that of excellence. Their service is unmatched by any others I’ve experienced so far, and I’ve gone to over a dozen other car companies. From their service d excellence. Their service is unmatched by any others I’ve experienced so far, and I’ve gone to over a dozen other car companies. From their service department, to their sales department, to even the finance department, everyone is very helpful and provides great customer service. Aaaron Sucharski and Richard Paul in the service department have provided only the best service for me in the last 2 years that I’ve been bringing in my old Infiniti. As far as sells consultants go, Damian Castillo ranks the highest in customer service I’ve experienced out of any other dealership so far. When buying something such as a new car you want to feel the person is honest and trustworthy; Damian came off as nothing less than that plus much more. Infiniti is a very fortunate company to have him. I appreciate all his help in helping me purchase my new EX35. Even Natalya Mokshanova was very friendly while completing my paperwork for my new purchase; even though she was there way past the closing hours she was still very friendly and helpful. Thanks again to all of you at Infiniti of Orlando for the excellent service. More
by kkevinms23
Employees Worked With
Damian Castillo, Richard Paul, Natalya Mokshanova, Aaron Sucharski, Damian Castillo
February 12, 2011
Enroute from Boston to Florida, our 2009 Infiniti G37X was due for a service check---oil, filter, tire rotation etc. Visit to the Service Dept at Orlando Infiniti was first rate in all respects. Servic was due for a service check---oil, filter, tire rotation etc. Visit to the Service Dept at Orlando Infiniti was first rate in all respects. Service Consultant, Marcos Catena, was very professional, personable and capable. We were greeted by Marcos who quickly had us registered in to the Service record system, detailed exactly what the service would include and gave us an estimated time for its completion. Service work was competently performed as outlined and in the time specified. Our total service experience at this dealership was excellent; it is an extremely well run operation, one which I would highly recommend to all Infiniti drivers. More
by kcc62
Employees Worked With
Marcos Catena
December 15, 2010
I took my M35 in on Saturday for the Express oil change. When I called they said I would be out in an hour. My free time is very limited. I was very, very pleased when I was out of there in 45 minutes with When I called they said I would be out in an hour. My free time is very limited. I was very, very pleased when I was out of there in 45 minutes with GREAT Service!! I'll never take my car any where else for an oil change. More
by petemcd62
Employees Worked With
Marcos Catena
