Orr BMW of Shreveport

BMW 528i Excellent customer service. Fantastic car. Would highly recommend Orr Bmw and sales man Joe Kendall. This is our second vehicle purchased at Orr BMW Excellent customer service. Fantastic car. Would highly recommend Orr Bmw and sales man Joe Kendall. This is our second vehicle purchased at Orr BMW and we have been very satisfied with the vehicles & customer service More

Excellent Customer Service!!!! Couldn't ask for a better team than the people at ORR BMW!!! Brought my 3rd BMW from the dealership! When you get the excellent service from the Servi Couldn't ask for a better team than the people at ORR BMW!!! Brought my 3rd BMW from the dealership! When you get the excellent service from the Service Department along with the Best salesman and Finanace Team...why go anywhere else! Joe Kendall, Sales and Ronny Rusin, Finance helped me with getting into the perfect car with ease. The Service Department has always been top notch when used on my other BMWs. Their customer service attitude is gueniue and they truly care about their customers! Thanks for all you guys do at ORR BMW! You are the best! Kimberly Bordelon More

A great company to find a wonderful car!!!! I enjoyed my experience here to the fullest. The employees are all so friendly and they know how to make you feel right at home. I am in love with my I enjoyed my experience here to the fullest. The employees are all so friendly and they know how to make you feel right at home. I am in love with my purchase and always get excited about going back talking to Joe Kendall!! More

Car buying Great place to visit nice and friendly service helpful with the purchase of a car would visit again. Got a gest price for my trade in and a good deal Great place to visit nice and friendly service helpful with the purchase of a car would visit again. Got a gest price for my trade in and a good deal on a used car. More

Outstanding Service I have been an Orr BMW customer since 2005, it is the service after the sale that keeps me happy. Orr BMW employs high trained and skilled service te I have been an Orr BMW customer since 2005, it is the service after the sale that keeps me happy. Orr BMW employs high trained and skilled service technicians, my Tech is Brandon Roberts and he is awesome. If Brandon is working on another car I will wait for his availability. The Service Advisors April, Frank, and Sarah are true professional, they know my car as soon as I give my name. BMW is the ultimate driving machine but your service department is the ultimate team in my opinion. More

Thay Repaced the Drive shaft and Penion seal Thay Replied a front drive shaft and seal and had to keep my 2016 BMW X5 a couple of days ,thay furnished me A new X5 I live in Texarkana when it was Thay Replied a front drive shaft and seal and had to keep my 2016 BMW X5 a couple of days ,thay furnished me A new X5 I live in Texarkana when it was finished Sarah brought it to me after 5:30 this is a great team More

Helpful Sarah was very helpful when I came in to get my car serviced. I had somewhere to be and she made sure that I was out of there in time to get to my app Sarah was very helpful when I came in to get my car serviced. I had somewhere to be and she made sure that I was out of there in time to get to my appointment. More

Total disappointment My sales experience was mediocre, but the nightmare that followed was an unprecedented experience for me. After turning in my lease, paperwork wasn't My sales experience was mediocre, but the nightmare that followed was an unprecedented experience for me. After turning in my lease, paperwork wasn't properly filed and tags weren't turned in by the dealership. Despite numerous calls from myself and now BMW USA on behalf of myself, ORR still can't get things straightened out from their end. This has caused me all sorts of headaches with the state, my insurance company, and my bank as they think I still have a leased vehicle that was turned in over 7 months ago. I drove to Dallas to buy my new BMW. I encourage you to do the same. More

Not interested in helping an established customer My mother is a recent widow. Mom and Dad were established customers and had bought 2 used cars from the dealership. The salesman was very friendly t My mother is a recent widow. Mom and Dad were established customers and had bought 2 used cars from the dealership. The salesman was very friendly to both of us. I am the daughter and I was there with my mother to sell the dealership back my father's 3 series pristine car that at the most he had put on several thousand miles in 2 years due to his illness. One of the head salesmen came over and spoke to Mom and gave his condolences. This head salesman and I wish I knew his name but I don't, barely acknowledged that I was there, only speaking to Mom. He had pulled up the car on the computer and printed out paperwork on Dad's car. He said the vehicle had depreciated 8 thousand in 2 years and now the 2007 328 in pristine condition with 63 thousand is worth 9900$. They are ruthless with no conscience, lying to a widow that just lost her husband and treating family badly, SHAME ON THEM!!!!!!!!!!!!!! More

Service department This is my 2nd review. I have never witnessed such poor cuostomer service and incompetent people! I sent an email regarding service I needed on my BM This is my 2nd review. I have never witnessed such poor cuostomer service and incompetent people! I sent an email regarding service I needed on my BMW. I never got a response, so I called and spoke with Frank. He said he did did receive an email from me! Very interesting. I explained that I needed someone to meet me with my car at the airport in 2 days, service it, and return my car to airport in a week. He said no one could meet me at airport, so I drive my car to dealership which was 45 minutes out of my way. I reminded Frank that I needed my car returned to airport in one week. The day before I was to arrive back at airport, I called Frank and reminded him of time and place. To my surprise, no one was at airport with my car when I arrived. I phoned the dealership and witnessed again poor customer service. He forgot to send someone with my car! I waited 40 minutes, and my car was finally delivered. More