Orr Chevrolet of Fort Smith

Outstanding They went above and beyond to get us the truck we wanted. Terry our salesman was very thorough and made the process quick and without difficulties. Ou They went above and beyond to get us the truck we wanted. Terry our salesman was very thorough and made the process quick and without difficulties. Our service there was outstanding I would definitely recommend to see ORR for your next vehicle. More

Very Positive Experience After being a Ford person for the past thirty plus years, our past Cadillac has changed my opinion of GM products recently. Due to a recent accident ( After being a Ford person for the past thirty plus years, our past Cadillac has changed my opinion of GM products recently. Due to a recent accident (not of our choosing), my goal was to purchase another Cadillac to replace the earlier SRX. Not looking for a new vehicle, the ORR lot had the best selection to choose from within the Bi-state region and competitive pricing. Wishing to upgrade to a larger and more luxurious vehicle than previous, ORR's sales force was very receptacle in showing us several vehicles to meet or wish list needs (eventually resulting is a sales). As for the the dealership, past experiences with former Owner (Smith Cadillac) have not been good. Over the past forty-years the former location was ignored even though selection was adequate, but sales force was not to our liking. My experience this time with the new location and name change has really been an eye-opener. Easy access, over-friendly staff and selection has given us one of the best experiences in purchasing a vehicle in many years - well done ORR staff! We look forward in having you service our auto needs with this purchase and maybe future ones in the future. Again, thank you for all the help. Chuck Humphries More

So much for just browsing! Although we originally stopped by the lot just to peruse the selection of new and used SUV's before heading home, our motive quickly changed after a s Although we originally stopped by the lot just to peruse the selection of new and used SUV's before heading home, our motive quickly changed after a short conversation with Larry Sanders, one of the salespeople at ORR. He worked with us to search ORR's large selection of vehicles to find the one vehicle that met all of our needs: leg room, gas mileage, and affordable monthly payments. Then Dave Williams managed to get our payments to an even more affordable level, as well as including a warranty and service contract! All in all a great buying experience for a couple that was just planning on window shopping! More

Experience Great purchase experience. Everyone always tried me great and excellent, care about my car and me. Have heard nothing but good about the dealership. Great purchase experience. Everyone always tried me great and excellent, care about my car and me. Have heard nothing but good about the dealership. The Sales staff just can do enough. More

Susan...I'm back! This would be my second buying experience with Susan Brown. The first time I needed a suitable used vehicle for my father. We had been to several othe This would be my second buying experience with Susan Brown. The first time I needed a suitable used vehicle for my father. We had been to several other dealers that day and finally landed at Orr Chevrolet. I came in with no idea of what brand or model I was looking for, just a certain set of criteria. Susan showed us several vehicles that fit our needs and we came to a fair deal on a VW Tiguan. Dad has been very happy with it. This time I knew exactly what I wanted and gave Susan a call. It probably wasn’t the easiest request for her, as I complicated the deal with two trades and was coming in from out of town, but she made it happen finding the exact vehicle although it had to be brought in from another dealer. She was able to arrange most everything by phone and email and got me a great deal. A few days later I and a friend drove the two trade vehicles in and less than 3 hours later headed down the road in my new 2018 Chevy Colorado LT. No hassles…no worries. Oh yeah, she also gave me a heads up that I might have a refund coming from the balance of the extended warranty on one of my trades. I did $700.00! Thanks Susan, you are a true professional; knowledgeable and doing your utmost to get the customer the best deal possible. Thanks again Susan, another car deal well done! A little shout out to Dave Williams, too Thanks for getting all of the financial paperwork done; fine job! More

Susan Brown was amazing helping us buy our Acura Susan Brown really cares about her customers! She really worked hard to get us the deal that we wanted. She worked non-stop for us to get us where w Susan Brown really cares about her customers! She really worked hard to get us the deal that we wanted. She worked non-stop for us to get us where we wanted to be with our purchase. She is definitely an asset to your company. The deal had basically fallen thru, but she stuck up for us and got the deal pushed thru. More

Very nice peaple They worked with us to get in a brand new car even thow we had poor credit score and was very nice to ower kids to They worked with us to get in a brand new car even thow we had poor credit score and was very nice to ower kids to More

Most pleasant car shopping experience and I have had My husband and I were “just” looking for another car, not really a new one. We chose Orr as our first stop. Susan was the first to approach us. She ha My husband and I were “just” looking for another car, not really a new one. We chose Orr as our first stop. Susan was the first to approach us. She had a great friendly smile and a professional personality. We shared what we were looking for, she showed us a couple of good choices, then she wanted to show us a new 2017 Malibu, a great deal!! Of course, we both love the new Malibu’s, and said sure!! Susan’s knowledge of the info on the car was amazing. We took a test run and was very impressed with the car. We decided we wanted “this” car. We also aprpreceated the no pressure sale from her. Susan was the most enjoyable car buy I’ve ever experienced. When we were moved to Chris’s office for the paperwork, we found Chris very friendly and on task with ALL the paper signing. He made the process very comfortable and easy to understand. (Loved his desk top) The total experience was great and we are loving our new Malibu!!! Thank you Orr, Susan and Chris Trefana Christian More

Awesome people Very great people. Enjoyed the process. Savanah was a pleasure to deal with she very kind. Love my truck, she did not try to sell me something differ Very great people. Enjoyed the process. Savanah was a pleasure to deal with she very kind. Love my truck, she did not try to sell me something different. More

Susan is WONDERFUL. She really cares about her customers! Susan went ABOVE AND BEYOND to meet my requirements to make the deal happen. It almost fell thru, but Susan really worked hard to get me to where I w Susan went ABOVE AND BEYOND to meet my requirements to make the deal happen. It almost fell thru, but Susan really worked hard to get me to where I wanted to be to make the purchase. She is truly an asset to your company! More