Orr Chevrolet of Fort Smith

Xts used Still need a second key for my used 2016 Cadillac xts. They made the purchase of my car easy and went and picked up my other car. Still need a second key for my used 2016 Cadillac xts. They made the purchase of my car easy and went and picked up my other car. More

Sales staff was excellent, service dept inspection was poor Sales staff was A++. Professional and out of the way friendly with great communication. Knowingly paid a premium price for a premium product (approx $ Sales staff was A++. Professional and out of the way friendly with great communication. Knowingly paid a premium price for a premium product (approx $1800 over NADA). Not a negative, truck was exactly what I was looking for. Have owned the truck exactly 30 days yesterday. Truck has some front end problems that should have been caught by the Service Dept. The track bar was loose, the bolt actually fell out causing the front axel to freely float left and right. Fortunately no damage although could have been catastrophic. Have already replaced all steering components due to bad tie rod ends. Local tire shop found that ball joints on both sides were bad, replacement coming soon. Turbo nozzle is sticking in open position with exhaust brake operation, hopefully it can be removed and cleaned without needing turbo replacement (big $$$). Regretably the premium price I paid ultimately did not reflect the mechanical condition of the truck. All said..... I would have still purchased the truck knowing the work needed, but NOT at the price I paid as I have invested several thousand dollars in repair over a 30 day period. More

Tried to push me into a vehicle I went looking to buy a truck. The salesman & sales manager continued trying to push me into vehicles that I wasn't interested in & kept trying to get I went looking to buy a truck. The salesman & sales manager continued trying to push me into vehicles that I wasn't interested in & kept trying to get me to sign documents that if they could get payments at a price they knew I really wasn't comfortable with in the first place, that I would buy a vehicle that day. Well obviously a signature of any kind is binding so I refused. Even after I left & said I wanted to think on it, the salesman continued to call me up to a month after my visit. It has been almost 2 months since I went & I continue to get calls & texts. I will never go back. It was the most uncomfortable experience I've ever had. More

Just another poor dealer Thought ORR was a reputable name and trusted they sold only good quality vehicles. Problems since day one. Pretty easy fixes but service ignored my Thought ORR was a reputable name and trusted they sold only good quality vehicles. Problems since day one. Pretty easy fixes but service ignored my concerns/requests. I understand it is a used vehicle, but should not have had problems the first day I brought it home. More

Almost Good Love my GMC Sierra the sales follow through not so much.... left with my new truck with promises made but never kept. Several phone calls and text tha Love my GMC Sierra the sales follow through not so much.... left with my new truck with promises made but never kept. Several phone calls and text that were never returned. More

Great folks, easy to work with. Great folks, very personable experience. This dealership gives you a family feeling, they get to know your family not just you. Ron personally held on Great folks, very personable experience. This dealership gives you a family feeling, they get to know your family not just you. Ron personally held onto the keys of the truck we were trying to buy for a couple weeks while we were fighting with getting our settlement from our insurance. In accounting our finance manager gave my 16 month old daughter the pen to draw on his desk size touch screen, brought up a blank page for her to draw on, then printed it out for us. Lol More

Susan Brown Susan listened to my needs, responded well and was a pleasure to work with. Put the customer and my needs first. Best salesperson I have ever worked Susan listened to my needs, responded well and was a pleasure to work with. Put the customer and my needs first. Best salesperson I have ever worked with. Made everything quick and easy. Dave More

Great sales staff, But the service department sucks!! Two hours to add Freon to air conditioning. Sales was fast friendly and gave a good deal Two hours to add Freon to air conditioning. Sales was fast friendly and gave a good deal More

It was great! Derek did a great job of finding me my perfeca The dealership was great! From the time I pulled up in my old Tahoe ... to when I drove off in my new Tahoe!!! Thank you ORR! The dealership was great! From the time I pulled up in my old Tahoe ... to when I drove off in my new Tahoe!!! Thank you ORR! More

Excellent Customer Service Helpful staff, knowledgeable, friendly.I would definitely buy from Orr again. The salesman I was supposed to meet was out sick that day and Cody jumpe Helpful staff, knowledgeable, friendly.I would definitely buy from Orr again. The salesman I was supposed to meet was out sick that day and Cody jumped right in and was very helpful. More