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Otto Cadillac - Service Center

Albany, NY

4.7
1,577 Reviews

1,577 Reviews of Otto Cadillac - Service Center

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June 07, 2022

Okay Andrew was absolutely horrible. Love everyone else there but this last time dealing with Andrew was a nightmare More

by Butterflywings0913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Askew
Jun 07, 2022 -

Otto Cadillac responded

Hello, Thank you for taking the time to tell us about your service experience at our dealership. We sincerely appreciate your feedback. I would like to better understand how and where we are not meeting your expectations and how we can do better in the future. In your comments you mentioned you had a bad experience with Andrew. I welcome a chance to speak with you directly about this feedback. If you find the time, I would like to discuss this matter so we can make improvements. Please call me at 518-869-5000 and ask for Meghan. I sincerely appreciate your time. Sincerely, Meghan Serrell General Manager Otto Cadillac mserrell@ottocars.com 518-869-5000

June 07, 2022

I refuse to buy a car anywhere else for me it’s Otto Cadillac the salmon are great especially mike C. And bill in service is the best More

by FRANKARCHINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Askew
June 07, 2022

They did a great job and were very kind. Some of the best customer service I ever had More

by jwiech22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2022

When service was complete car left under Palm tree pollen and sap no car wash in or out. Still waiting for a car horns. It was ordered over two weeks ago More

by caded11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Otto Cadillac responded

Hello and thank you for your feedback. I am sorry to hear about the pollen that was all over your car. Unfortunately this time of year every car in our lot is covered with pollen and we try our best to keep our lot and customers cars as clean as we can. Because of the inconvenience I would like to offer you a free wash and vacuum. Even if you aren't in for service you can come by, get your car washed and the inside vacuumed free of charge or obligation. Also, I will check on the parts status for you as well. Unfortunately due to world-wide supply chain issues due to COVID, parts have been getting to the dealership slower than usual since the start of the pandemic. Thank you for your patience and understanding until things are back normal. If you would like to discuss this matter further please call me directly at 518-869-5000 and ask for Meghan. Thank you and have a great week. Kindest Regards, Meghan Serrell Otto Cadillac General Manager 518-869-5000

May 30, 2022

Otto Cadillac is the best when it comes to fixing ur car and the staff are very respectful. More

by gracer119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Andrew Askew, Jeff Wright
May 26, 2022

Friendly staff and great work, but grossly underestimated time to replace dashboard screen on my car. One hour job took neArly three hours. No communication as to cause of delay. More

by Mikedoll43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
May 25, 2022

Excellent Service Great Atmosphere Friendly Staff What more can I say to use up the 15 word minimum More

by ArtieG3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022

Your service department is outstanding. The best I have ever dealt with. Billy is top notch and always takes great care of me. More

by mjegolfman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2022

Great customer service from the staff at the front desk and especially to Bill in the service department. Bill is kind and always so helpful with me still learning about my car. Thank you Bill. More

by gorie089
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022

Great Costemer service, explained what was done and why on time and friendly greatly appreciated our visit More

by stephenjcornell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
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