Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Otto Cadillac - Service Center
Albany, NY
1,623 Reviews
Today:Open today 8:00 AM - 5:00 PM
Closed Now
View All Hours
Hours
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,623 Reviews of Otto Cadillac - Service Center
Sort by
September 13, 2021
Clean, responsive, professional, helpful, honest, detailed, friendly, courteous, timely, supportive, comfortable, great service. Always a pleasure. detailed, friendly, courteous, timely, supportive, comfortable, great service. Always a pleasure. More
by Ladybug9562
Verified Customer
September 10, 2021
Otto Cadallic dealership is staffed with knowledgeable, helpful and friendly people. The car is returned to u in a timely manner, all taken care of and all washed up, looking like new. helpful and friendly people. The car is returned to u in a timely manner, all taken care of and all washed up, looking like new. More
by VEVANG2
Employees Worked With
September 10, 2021
They do service work very well there is nothing they can’t diagnose and repair Service workers are very professional and friendly I travel over 90 miles each way to have my car serviced by Otto can’t diagnose and repair Service workers are very professional and friendly I travel over 90 miles each way to have my car serviced by Otto More
by FABR4377
Employees Worked With
Allison Anaya
September 08, 2021
Kind and knowledgeable staff with excellent customer service skills.Job is well done.Washing the vehicle is an extra boost to the service department.Rated exemplary. service skills.Job is well done.Washing the vehicle is an extra boost to the service department.Rated exemplary. More
by bodhkgobin
September 08, 2021
Excellent service. Oil change and tire rotation price was outstanding. Very friendly staff. Service folks awesome. Said Hi to Steve. Would definitely recommend to everyone and friends outstanding. Very friendly staff. Service folks awesome. Said Hi to Steve. Would definitely recommend to everyone and friends More
by jhart55100
Employees Worked With
Other Employees :
Allison Anaya, Terry Campany
September 08, 2021
Excellent service. They are friendly, very knowledgeable, and have a down home quality that makes their customers return for many years and sometimes several generations. Bringing back Saturda knowledgeable, and have a down home quality that makes their customers return for many years and sometimes several generations. Bringing back Saturday hours is a real plus for folks who come some distance for service or can not drop their car off for service. More
by SMPEMRICK
Employees Worked With
Other Employees :
Allison Anaya
September 03, 2021
They always take good care of us , and steve lemon has sold us all 6 cadillacs my family has purchased,wouldn't want to do business any where else sold us all 6 cadillacs my family has purchased,wouldn't want to do business any where else More
by fjs1959
September 02, 2021
Did not fix, parts on back order, waited 4 weeks, no car. Said they fixed leak in sunroof, first rain it leaked! Very upset angry Said they fixed leak in sunroof, first rain it leaked! Very upset angry More
by Dcooke001
Employees Worked With
August 31, 2021
This place is a class act for service on our Cadillac right from entering the garage and showing my wife and I where the waiting room was until the work was done they service advisor kept us informed The right from entering the garage and showing my wife and I where the waiting room was until the work was done they service advisor kept us informed The only downside is they’re not open on Saturday and we have to take off from work to get service done More
by Barchrison85
August 30, 2021
Great service the employees were all very good. Your Great service the employees were all very good. Your facility is well run and very efficient. I would highly recommend your services to others. T Great service the employees were all very good. Your facility is well run and very efficient. I would highly recommend your services to others. Thanks More
by a123sdad
