Otto Cadillac - Service Center
Albany, NY
1,604 Reviews of Otto Cadillac - Service Center
This was our first time buying a car/SUV from Otto, everything went smoothly and the staff is friendly and knowledgeable. This was our 2nd time at the service department for our vehicle, everything was everything went smoothly and the staff is friendly and knowledgeable. This was our 2nd time at the service department for our vehicle, everything was completed in a timely manner and the staff was very friendly. More
Friendly staff who listens to your concerns about your vehicle and goes above and beyond to make your visit pleasant and worry free vehicle and goes above and beyond to make your visit pleasant and worry free More
Everyone was very polite and respectful and very professional they took very good care of me and made sure I was well informed and comfortable the whole process was very smooth and very quick and do professional they took very good care of me and made sure I was well informed and comfortable the whole process was very smooth and very quick and done well I was very impressed and happy with my service. More
I called for a service appointment and Amber was super helpful and very accommodating. Once I arrived everyone was very friendly and attentive and the wait was very short while enjoying coffee and watchin helpful and very accommodating. Once I arrived everyone was very friendly and attentive and the wait was very short while enjoying coffee and watching the news in the lounge. I’ll absolutely return for service ! More
Everyone was awesome. From checking in to having my service done, it was fast and friendly. Love the free car wash they add as a special bonus. From checking in to having my service done, it was fast and friendly. Love the free car wash they add as a special bonus. More
Courteous staff. They make the process very simple. Fully informed of all that is needed. They make the process very simple. Fully informed of all that is needed. More
Amber was super friendly and quickly got me set up for service. I was very impressed with how quickly the service appointment was and the extra step Amber took to make sure my car could get washed at the service. I was very impressed with how quickly the service appointment was and the extra step Amber took to make sure my car could get washed at the end of the appointment. I was very pleased with the entire experience! More
Went in for inspection, pleasant introduction into shop, needed brake pads to pass. Everyone was pleasant and efficient. needed brake pads to pass. Everyone was pleasant and efficient. More
Otto was wonderful in taking care of my collision needs. Very responsive. Amber was extremely helpful. Very responsive. Amber was extremely helpful. More
Great Service Department. Bill McClean us very knowledgeable and trustworthy. He and the team at Otto really care about their customers - great service! Bill McClean us very knowledgeable and trustworthy. He and the team at Otto really care about their customers - great service! More