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Otto Cadillac - Service Center

Albany, NY

4.7
1,604 Reviews
Today: 8:00 AM - 5:00 PM Open Now
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1,604 Reviews of Otto Cadillac - Service Center

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September 30, 2023

This was our first time buying a car/SUV from Otto, everything went smoothly and the staff is friendly and knowledgeable. This was our 2nd time at the service department for our vehicle, everything was More

by comitalejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2023

Friendly staff who listens to your concerns about your vehicle and goes above and beyond to make your visit pleasant and worry free More

by Lj19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2023

Everyone was very polite and respectful and very professional they took very good care of me and made sure I was well informed and comfortable the whole process was very smooth and very quick and do More

by Bvyankees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
September 27, 2023

I called for a service appointment and Amber was super helpful and very accommodating. Once I arrived everyone was very friendly and attentive and the wait was very short while enjoying coffee and watchin More

by edritz133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2023

Everyone was awesome. From checking in to having my service done, it was fast and friendly. Love the free car wash they add as a special bonus. More

by mrs.hwarren4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2023

Courteous staff. They make the process very simple. Fully informed of all that is needed. More

by sueharris3232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2023

Amber was super friendly and quickly got me set up for service. I was very impressed with how quickly the service appointment was and the extra step Amber took to make sure my car could get washed at the More

by jobey2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2023

Went in for inspection, pleasant introduction into shop, needed brake pads to pass. Everyone was pleasant and efficient. More

by JohnG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2023

Otto was wonderful in taking care of my collision needs. Very responsive. Amber was extremely helpful. More

by Rossrunfola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
September 21, 2023

Great Service Department. Bill McClean us very knowledgeable and trustworthy. He and the team at Otto really care about their customers - great service! More

by tarp190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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