Ourisman Chantilly Kia

While we are happy with the vehicle our daughter purchased from Ourisman Kia, our overall experience with the dealership, particularly with the Sales Department and Sales Manager (Elisa Pena), was i purchased from Ourisman Kia, our overall experience with the dealership, particularly with the Sales Department and Sales Manager (Elisa Pena), was incredibly disappointing. This was our daughter’s first car purchase as a young adult, and unfortunately, she was not treated with the respect or transparency that any customer deserves. To start, she was never informed, verbally or in writing, that the vehicle only came with one key. The online listing made no mention of this (we have screenshots), and despite my husband and I directly asking about the vehicle’s history, specific details, and prior ownership, no one disclosed that the car was a “1-key vehicle.” It wasn’t until after the sale, when my daughter returned to drop off the second key for the trade-in and asked for the spare key to her new vehicle, that she was first given a key that wasn’t even for her car, then told the second key couldn’t be found, and finally informed that it was a one-key car. When we requested a spare, due to the lack of transparency, we were dismissed and told there was nothing that could be done because they already “gave us a deal”. The lack of disclosure, despite direct questions - and how the overall situation was handled - was completely unacceptable! Even more concerning was how our daughter was treated throughout the process. After the appraisal of her trade-in was completed, she asked multiple times for her keys to be returned. At that point, she had not yet committed to purchasing anything, yet the salesperson did not return her keys - essentially holding the vehicle she had appraised “hostage” and preventing her from leaving the dealership. Additional requests, such as asking to be listed as the sole owner on the application (initially) and requesting that paperwork be started prior to my husband’s and my arrival - were also ignored until we, as her parents, became directly involved. When I contacted Sales Manager (Elisa Pena) to share our concerns, I was shocked by how dismissive and unprofessional the conversation turned. She started off by suggesting that the information my daughter had shared with me was untrue and stated that she “personally helped” my daughter throughout the entire process “because she’s a mom and saw a young girl in the sales room.” When I stated that my daughter was texting us during the entire process explaining what was happening in real time and walked through specific details, she brushed the issues off as a “miscommunication”, insinuated that my daughter was lying about what happened, and quickly became defensive. When I continued to question Elisa about the “1-key” debacle and explained that should have been disclosed to us – especially because a replacement key is ~$300-$500, she abruptly stated that my daughter got a “xxxx of a deal on the car” and a “xxxx of a deal on the trade-in,” as if that excused everything. To top it off, she continued the conversation by telling me that she would “be able to sleep at night” and she was “offended” by me addressing these concerns because she knows everything was handled appropriately. As someone who has purchased several vehicles over the years, both new and used, I can honestly say I have never had such a negative experience. It’s clear that Ourisman Kia took advantage of the fact that our daughter was a young adult buyer, and when we brought our concerns to management, instead of taking responsibility, Elisa shifted the blame, got defensive, and handled the conversation in a rude and unprofessional manner. We will NEVER do business with Ourisman Kia again and recommend others go elsewhere!! More

Beware using their service department. They offer “free” Virginia state inspections with the intent of getting your repair business. After trying to strong-arm me for a not needed repair o They offer “free” Virginia state inspections with the intent of getting your repair business. After trying to strong-arm me for a not needed repair of $700 and failing my car I will never return there for anything. I immediately took my car to another garage and got it inspected with no issues. I purchased my car there and gave them thousands of dollars in overpriced service work over the years but never again. More

Sold me a used car that was not safe to drive. Asked for inspection prior to purchase and was provided with chicken scratch. Report mentioned oil leak; cost to fix $0. Car had burning oil smell af Asked for inspection prior to purchase and was provided with chicken scratch. Report mentioned oil leak; cost to fix $0. Car had burning oil smell after test drive. I had to HOUND them to get more details on leak. After getting manage involved, they found active oil leak AND a cracked cylinder head. Should have found and fixed these prior to offering car for sale. Dealer paid to fix issue. Was told about a week to repair. Repair took 3 weeks with NO communication from the dealer. I made numerous calls for updates, including calling GM Billy Brown, who did not return my call. When I pressed for information on brakes/rotors measurement, again, had to HOUND them. While waiting for car, spoke to sales person Joshua Gettis who did not have a clue and would tell me they have done everything I asked for, that should be good enough. I asked for a car that was safe to drive (which should not be on me to ask for) and it was a fight to get them to correct the unsafe issues. They clearly don't care about customer safety and only care about making the sale at ALL costs. Finally got car and within a month console screen had "ghost touch" issue. Called and spoke to Chris to get dealer to split repair cost with me as this should have also been fixed prior to sale. He said he would talk to manager and call me back....I'm still waiting for the call. Would NEVER do business with this dealership again. More

Old school high pressure sales tactics. I thought they flat out lied to me. I even had a text message from the dealership that they denied long. Gas lighting liars! I thought they flat out lied to me. I even had a text message from the dealership that they denied long. Gas lighting liars! More

Not honest in what has been repaired prior to purchase of used vehicle. Will not, after 2 my mistake purchases, purchase a car again from this most dishonest dealership used vehicle. Will not, after 2 my mistake purchases, purchase a car again from this most dishonest dealership More

Purchased my Second vehicle from Ourisman Kia in Chantilly in recent years, (4th lifetime total) and this is the place to go! Anthony Dean was super helpful, explained everything to my kids (who th Chantilly in recent years, (4th lifetime total) and this is the place to go! Anthony Dean was super helpful, explained everything to my kids (who the cars were for), and was low pressure and not pushy. He got us what we were looking for, for the right price, and overall the kids were very happy with their first vehicle. Could not recommend them more! More

Watch out for a double freight charge - one on the window sticker then again on the worksheet. Sales manager "graciously" reduced the second freight to "only $500". Very sleazy. Beware. Salesman was top sticker then again on the worksheet. Sales manager "graciously" reduced the second freight to "only $500". Very sleazy. Beware. Salesman was top notch - dealership not. More

Be aware of discrepancies in their servicing department prices. This dealership has the highest prices in the area and they will lie to get you to drop off your vehicle. I called the Kia dealership in Ma prices. This dealership has the highest prices in the area and they will lie to get you to drop off your vehicle. I called the Kia dealership in Manassas and Ourisman Chantilly to schedule my first service appointment. I was able to get a time that worked better at Ourisman Chmatilly Kia, however their price (249.99) for the 8,000 mile service was significantly higher than the Kia dealership at Manassas. When I inquired what services were done and realized it was identical, the female at Ourisman Chantilly Kia stated the service would be $160 and she can give me a $10 coupon. I agreed to bring in my Telluride to them and when I arrived to confirm the price, the service front desk employee Aaron stated that he didn't know where I got my information from but that the cost would be $249. I showed him the email that stated I had spoken to them about pricing and he called over his manager and told him I "supposedly" was told $160. I didn't appreciate the tone which intersection I was lying when clearly it was documented on email. They kept asking for a name which I didn't have, but had proof of the email trail. This dealership is expensive, but more importantly, do a poor job of training their employees in the service department. The manager was even less helpful and took no interest in verifying the email that was sent to me. He indicated he would do an oil change and tire rotation for $160 but not the entire maintenancefir the quoted price, which I ultimately agreed to due to my short schedule. I would recommend caution, asking lots of questions on price breakdown when dropping off your vehicle here or better yet going to a different dealership servicing station. More

The customer service presented by Nicole Delgado was top-notch, and the product exceeded my expectations. I highly recommend her to anyone looking for quality products and excellent service! top-notch, and the product exceeded my expectations. I highly recommend her to anyone looking for quality products and excellent service! More