I had a very frustrating car buying experience at Ourisman Kia. But first the positive, to be fair. The internet sales person and car sales person gave fine customer service - responsive, explained the car features well. The facilities are new and nice. But the buying process was horrible. They used all the frustrating, non-transparent sales tactics in the book. Shuttled me between 3 different people playing good cop / bad cop. Had me wait 2 hours (it was a busy day, but I have to think part if it is hoping I'd be frustrated into submission). Offered nothing on paper that would actually allow me to understand the price. Offered ZERO flexibility to negotiate on anything. Tried to upsell me on service packages, with non-transparent pricing. Offered me a mediocre financing deal, and a much worse price to use my own financing (whereas the dealer I bought from gave me the same price, regardless of whose financing I used). The sales manager, in particular, played hardball, negotiated on nothing, and made me feel like my modest asks were unreasonable. Their financing person has nice fancy desk screen, which is snazzy, but is also a way to speed you through the process without fully understanding it or ever seeing it on paper. I went all the way through the process, but got so frustrated I left. I am glad I did. I went to ANOTHER dealership the next day that did not have the specific vehicle I wanted, but they were able to source it from another dealership. They were straightforward from the start, were willing to negotiate, gave me $1000 cheaper price than Ourisman, gave me the option to use my own financing or to use theirs (which was priced a full 1% below Ourisman). Ourisman has all the glitz of a nice new dealership, but unfortunately they use that to try to charm you into a deal that is not as good as you would get from a more transparent, straightforward sales team.