Ourisman Chantilly Kia

My Ourisman KIA experience started on the positive side but ended on the other side of the spectrum. I requested an “Out the door” price on a 2019 Sorento SXL, price given $42,228.70. I knew this was a dec but ended on the other side of the spectrum. I requested an “Out the door” price on a 2019 Sorento SXL, price given $42,228.70. I knew this was a decent price but replied with a lower offer to see if it would work. The internet manager said she could not negotiate further and I needed to come in to the dealership to talk to a manager. I did not feel like making the 45min-1hour drive so I figured I would call the next day. I received a generic General Manager email stating they did not want to lose my business, so I responded and to their credit he called the next evening. I told him what I was asking for (acceptance of my counter offer) he wanted to know what price did I received from the Internet Manager. Mr. Brown (GM) seemed to become very agitated at the $42,228 price point and stated “You should jump on it as it will not get any lower” my response was “Yes, I will buy it at $42,228”. He then said “I will talk to Jeanne (Internet Manager) and call you back in a few minutes”. It was @ 20 minutes later that Mr. Brown called and said “The $42,228 is not going to work, we want to keep your business. How about 43,899 (approximate number) will you take it?” My response was “What happened to the $42,228? GM- “She made a mistake and we have a disclaimer so you won’t get that price!” I was dumbfounded, he didn’t even offer to split the difference. After dealing with 2 other Northern Virginia Kia dealerships who have their own issues, as in trying to sell a vehicle advertised with 7 miles but actually had 3500 as a loaner, I was disgusted at the whole Kia car buying experience. So future Kia purchasers be wary of your Northern VA Kia dealerships, the much advertised Family friendly, were looking out for you, our customers are number 1, xx they spew is exactly that. Try dealerships down south, West Virginia or Maryland. More

laid back experience easy to work with and they were not voltures attacking me as soon as i got out of my car. tyler did his best to get me the best deal on finace. easy to work with and they were not voltures attacking me as soon as i got out of my car. tyler did his best to get me the best deal on finace. More

A true professional experience from Ourisman Chantilly Kia The Ourisman team made it easy to buy my used 2016 Kia from them. I had interacted with other dealerships and found those experiences not favorable The Ourisman team made it easy to buy my used 2016 Kia from them. I had interacted with other dealerships and found those experiences not favorable. Everyone from my sales person, Chris Mills ,to the Sales Manager, Andy Walker,and Billy Brown, the General Manager was very professional,listened, and provided the answers necessary to make the right car buying decision. More

Kia Rio and Sedona Great help when car shopping with a 2 year old and a one month old. Very accommodating and understanding. Price matched a last minute offer we got fro Great help when car shopping with a 2 year old and a one month old. Very accommodating and understanding. Price matched a last minute offer we got from another dealership, which made their deal very competitive. On day of pick up cars were ready, paperwork was swifter than normal. It was a Saturday and the whole family were able to get lunch there while we were getting paperwork taken care of etc. engine warranty for the life time we own the vehicle if serviced at Kia, which is great as we intend to keep them for a while. More

Love my new sportage Have purchased many cars. Never had as great experience as I did at OURISMAN kia. Chris and Ben helped me find the perfect car for me. And kid friendl Have purchased many cars. Never had as great experience as I did at OURISMAN kia. Chris and Ben helped me find the perfect car for me. And kid friendly try buying a car with a 9 year old.Will definately be back and highly recomend. Billy of chantilly has a great staff big thanks i love my new 2019 sportage. More

2020 Kia Soul After an exhausting and unsuccessful 2-WEEK attempt at finding even a decent deal on a 2020 Kia Soul for my daughter, I used TrueCar, which I recommen After an exhausting and unsuccessful 2-WEEK attempt at finding even a decent deal on a 2020 Kia Soul for my daughter, I used TrueCar, which I recommend highly. The first response (and fastest by far) was from Crystal Mullins-Kerns, the Internet Manager at Ourisman Kia. Crystal didn't offer us a good price...she offered us an unbelievable price. So, we headed to Ourisman where Crystal introduced us to Caroline Condon, who was the very picture of patience, thoroughness and professionalism as she walked us through the process. This is the second Kia Soul for my family, but our first from Ourisman. My wife and I were dreading the process, but thanks to Caroline and Dan Carrico (a true professional who made the Finance portion completely palatable), this was actually a pleasant experience, in fact my (our) best car buying experience ever. And to top it off, Caroline took a picture of my daughter, and my wife and I in front of my daughter's new yellow Soul, complete with a giant red bow...a very nice touch. We had a great experience at Ourisman Kia and I highly recommend them. Thanks!!! More

Worst financing experience I had a great experience at this Kia up until I walked into the financing office with Derek. I've purchased new vehicles before but never had anyone l I had a great experience at this Kia up until I walked into the financing office with Derek. I've purchased new vehicles before but never had anyone lie to me about pulling my credit. I gave Kia the rights to pull my credit and when they did pull it I received an email notification about an inquiry. Derek came by about 15 minutes later and was asking me all kinds of questions and pretended that didn't pull my credit. I confronted him about it but he got up and walked away. He was very unprofessional with his rude comments and jabs that he kept throwing. I've never ever been disrespected like that at a car dealership before. He has made my car buying experience a nightmare. I'm so glad I walked away and bought a car from another location. I'm not sure if Derek was having a bad day or not but he needs to lose that attitude when he's in front of a client. More

Stand by your products! ZERO Star; 1 is way too generous! I bought a 2020 Kia Soul. The horn system has a failure. I learned of this issue while driving on a highway and close to getting into an accident. Had I bought a 2020 Kia Soul. The horn system has a failure. I learned of this issue while driving on a highway and close to getting into an accident. Had the car for 3 weeks and now it's out of service and will be for 4 weeks! Dealership tells me to take it up with Kia and that i'm stuck with the car! Stuck with a brand new car with a failed safety system. More

Good Buying Experience at Ourisman Key Quick and easy purchase using USAA Car Buying Service. Ourisman Kia honored the price and everyone involved in the buying process was polite and prof Quick and easy purchase using USAA Car Buying Service. Ourisman Kia honored the price and everyone involved in the buying process was polite and professional. In particular, the salesman David Kim was very patient and answered every one of our questions and let us test drive several vehicles until we were confident in our decision. Great job Ourisman! More

Customer service Walked in not knowing what to expect got Corinne with her great customer service and cheerful attitude ,need more service like hers to keep coming bac Walked in not knowing what to expect got Corinne with her great customer service and cheerful attitude ,need more service like hers to keep coming back More