Ourisman Chantilly Kia
Chantilly, VA
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948 Reviews of Ourisman Chantilly Kia
The people at this dealership were very friendly and helpful. Our sales guy was Angel and he was very patient and knowledgeable about the vehicles. He took his time to show is the cars we were interes helpful. Our sales guy was Angel and he was very patient and knowledgeable about the vehicles. He took his time to show is the cars we were interested in. I was in a business trip and sent pics of the vehicles I was interested in, Angel had them ready for me to look at and test drive when I arrived at the dealership. I highly recommend going to this dealership! More
I am severely disappointed with the entire Kia enterprise. I’m currently leasing a 2021 Kia Sorento, financed by Kia Motors Finance, by way of Ourisman Chantilly Kia. On or about 24 March 2023, we enterprise. I’m currently leasing a 2021 Kia Sorento, financed by Kia Motors Finance, by way of Ourisman Chantilly Kia. On or about 24 March 2023, we took the vehicle in to Kia because of the Check Engine light illuminating and the truck making flustering noises when on. The vehicle was returned to me after about a week with the engine problem undiagnosed. We were instructed to return the vehicle to the Kia service department if the Check Engine light should return. On 1 May 2023, we returned the vehicle to them due to the light coming back on. Today, it has been about a month of cumulative time that my vehicle has been with them for engine problems, which are still undiagnosed. I’ve spoken with employees at Ourisman Chantilly Kia, and even most recently, the General Manager. The GM promised me, multiple times, that he would prepare possible options for me to move forward to trade in and end the lease, and never delivered even after I reached out (all in e-mail). Not only that he was rude and treated me as if I was a burden. He did not treat me as if I was a loyal customer. I have also reached out to customer care and they have yet to respond or reach out to help resolve this issue I’m having. I have never experienced this lack of service after leasing with Kia for 7 years. I am ready to cease business with the company due to failed contract obligations. The vehicle is 2 years old, I should not be in this position. More
My Wife and I are a few years away from retirement and we recently purchased a 2023 KIA Telluride from Angel Sorto. He Listened, showed options, was very Patient, communicated in a timely fashion and fol recently purchased a 2023 KIA Telluride from Angel Sorto. He Listened, showed options, was very Patient, communicated in a timely fashion and followed up in a Very Professional Manner. Top Notch Expertise from the beginning to end including Christian Hernandez who went in detail & educated us about the functionality of our NEW Computer on wheels. I've purchased several vehicles over the last 40 year or so and this was by far the Best Experience all around. "They get it" More
Great experience buying my new ride. Knowledgeable sales and finance people. Would highly recommend if you’re in the market for a new car. Knowledgeable sales and finance people. Would highly recommend if you’re in the market for a new car. More
Great all around dealership and great cars. Easy process getting the car you want. The personnel are very attentive. Would buy here again. Easy process getting the car you want. The personnel are very attentive. Would buy here again. More
ADDENDUM: When buying my car, I was told by the salesperson that if I completed a survey, they would provide mats for my new car. I completed the survey honestly, answering one question with a "no" salesperson that if I completed a survey, they would provide mats for my new car. I completed the survey honestly, answering one question with a "no". That question asked if the salesperson addressed a certain subject, and because they hadn't I answered honestly. I was then told by the salesperson in a text message that I would not get the mats. There was also a trivial issue with financing, and so I asked to speak with a manager. The finance issue was clarified, and she told me that if I completed a second online review (I'd already done a Google one) on DealerRater, that she would order the mats. I follow up to let them know that I'd done that the same day. Three weeks later, I texted the manager about the status of the mats and was told she wasn't in the office but she kindly asked if she could get back to me the next day, of course that was very reasonable. I didn't hear back, and so another week later I reached out again, this time, no reply, until the next day when I heard from the salesperson again in a text. He told me I would not get the mats because of the original survey. I reminded him of the second review, and he then apologized and stated there was a misunderstanding, that I would get the mats but that they were just ordered the week before and were on backorder and would be in in 5-7 business days. Secondly, because Id' had a good experience initially, I sent my sister by with her husband, she was interested in a Carnival or a Telluride. She stated the experience was pretty subpar. The sales person was very pushy for her to buy something she did not want that was on the lot, and the salesperson had to be asked four times (by her husband) to speak to her as she was the one buying the car because he ignored her and directed the conversation to her husband repeatedly. Thirdly, the service department keeps calling me to schedule my first maintenance appointment with them in April of next year, even once calling to let me know that they scheduled me for a date in April at a random time without checking with me first if that worked for me. Due to my work schedule, I just do not schedule appointments that far in advance. Finally, my trade in was purchased for a certain price and I was due the difference between that and the payoff. There appears to be a discrepancy there. To sum it up, I initially had a good experience, but now am quite leery about further interactions with this dealership. Excellent experience that started online with Crystal. Quick, easy, efficient and very friendly and honest service from Brett (sales) when I arrived to secure the order for my new Telluride, and then more of the same when I returned to pick up my new car just a few days later and ahead of schedule. All of the features were explained in detail, and all questions were answered. I had looked at several other dealerships, including in MD before happening along Crystal online. By far the best experience and also the best price at Ourisman Chantilly Kia. Plan to purchase a car for my daughter next year, and will certainly be in touch with Brett. Also have referred my sister who is interested in a Carnival. Definitely recommend checking out this dealer when looking for a car. More
Great dealership with great people like Caroline working there. I thank her very much for another great experience that she gave me this past September 16,2022. I was so happy to see a familiar face come ou there. I thank her very much for another great experience that she gave me this past September 16,2022. I was so happy to see a familiar face come out and help me with the purchase of another vehicle. It is always a pleasure working with her and the team that night. Thank you to Caroline and the team. More
I have a worst experience with Ourisman Kia since I got my car which is Month ago I already have engine light twice and brake issue that’s the worst experience if you wanna buy a car stay away from Ourisma my car which is Month ago I already have engine light twice and brake issue that’s the worst experience if you wanna buy a car stay away from Ourisman Kia More
Dealer Slayter are so friendly when he introduce us about their car and we are very happy to have your Kia Sorento 2022. It’s the best car that we ever drive. their car and we are very happy to have your Kia Sorento 2022. It’s the best car that we ever drive. More