Ourisman Chantilly Toyota

We purchased our 2010 4Runer two weeks ago and JD was our saleman. JD was great and professional and pleasure to work with, JD work with us every step of the way to by this SUV. He was very frindly and helpf saleman. JD was great and professional and pleasure to work with, JD work with us every step of the way to by this SUV. He was very frindly and helpfull explaining about the sale and SUV.Before we left we felt we have not only met a professional saleman but a good person and friend. This our third car from this dealership and we will highly recommend JD to our friends,family and coworkers. JD is big asset to Ourisman chantilly Toyota. More

We purchased our 2010 Toyota Highlander last week, and JD was great. He was professional and a pleasure to deal with. JD worked with us on features and price to come up with a win-win. In addition, he wen was great. He was professional and a pleasure to deal with. JD worked with us on features and price to come up with a win-win. In addition, he went above and beyond to get us the vehicle (in was an incoming unit) before we left town for a trip. We would definitely recommend JD to our family and friends. Joshua was also great during the financing and paperwork process--we appreciated his kind and professional demeanor and well as his patience with our numerous questions. Overall a good experience! More

This is an awful dealership. I went there on Black Friday to buy a new 2010 CAMRY LE and started negotiating on the price. The salesman, Brad came up with a price which I did not think was a good price. So, to buy a new 2010 CAMRY LE and started negotiating on the price. The salesman, Brad came up with a price which I did not think was a good price. So, I told him that he would have to do better since I already have a quote lower than that. I had done my research and had obtained quotes from various dealerships in the area over phone or via email. So, Brad obviously calls his Director of Sales, Billy Brown who starts negotiating and we discuss a price on which I said I would award my business to them if they can offer that. So, Billy goes back and sends Brad back (instead of himself coming back) and says that they would part with the vehicle with 18500 + 369 (processing) + Tags and Tax. I asked and confirmed that this would be out of door price and no destination or documentation charges would be added to this. Brad confirmed that and said that this deal is good till end of the day. So, I went out to grab some lunch as my 18 month old baby was getting tired and we called Brad after lunch and he said come back and he will the vehicle ready and washed for us. When we came back, Brad said, lets begin the paperwork and he made copies of my DL and Insurance card and I filled the credit application. As we waited, Billy comes back (not Brad) and says that there has been some miscommunication and the price offered does not include destination charge of 750. Needless to say that he was playing hardball and was just trying to add to the sale price which had been verbally agreed to before. Initially, I said that this is not what was communicated to us a couple of hours ago. But, Billy got stuck and said take it or leave it. I even mentioned that even if it is miscommunication on their side (between him and Brad), I am willing to pay extra 250 instead of 750 (even though they should have honored the price they gave me), he just wouldn't budge. Finally, we left the place disgusted with their way of doing business and their going back on their word. I figured that if the Director of Sales has such bad business ethics, am sure it flowed down to the staff. I am glad we did not award our business to them and got a deal elsewhere. I would advise everyone to do the same. More

On December 29, 2006, I took my Sequoia to Ourisman Chantilly Toyota for an oil change and tire rotation. After picking up the vehicle (I was called and informed that the vehicle was ready), I determin Chantilly Toyota for an oil change and tire rotation. After picking up the vehicle (I was called and informed that the vehicle was ready), I determined when I arrived at home that evening that the work was never done. The next day, I called and spoke to another service advisor (#2) about my findings, and he told me that I needed to take the vehicle back to the dealership so that he could verify what I was saying was valid. Before I left home, advisor #2 called back and told me that he believed that I was correct, and that somehow my vehicle had slipped through without being serviced. On December 30, 2006, advisor #2 had my vehicle serviced and told me that the next service would be free due to this mishap. On August 3, 2007, I took my Sequoia again for an oil change and tire rotation, and told the service advisor (#3) that this service was supposed to be free. Advisor #3 got annoyed and told me that according to the computer, my last service was free. Following my explanation, he got flustered and remarked that he could not figure out what was going, and then called advisor #2 for clarification. After advisor #2 arrived, he initially could not remember, and the note at the back of advisor #2’s business card (which I produced) and in the computer was unclear as to which service was supposed to be free. I don’t think that it takes a rocket scientist’s powers of deduction to determine that a vehicle does not need an oil change and tire rotation on two consecutive days (12/29/06 and 12/30/06), and that the service on December 30, 2006 was not free but the actual work that was never done on December 29, 2006. Advisor #2’s memory finally came back and he recalled the December incident. However, based on advisor #3’s behavior/demeanor, I was made to feel like I was the one who was trying to get a free ride, when in fact the problem lies with Ourisman Chantilly Toyota’s incompetence since they were the ones who initially tried to "rip me off". I'm unsure if this is a unique situation or if other customers have had their vehicles "serviced" with just a car wash. Their advisors need customer service training – fortunately there is a choice of service centers in the Washington metro area. I suggest avoiding them unless you prefer lousy service and belligerent advisors. More

We had a very unpleasant experience with the “Director of Sales” Billy Brown at the Chantilly location. He is the rudest, most unprofessional manager of anything I’ve ever seen in my life. He “Director of Sales” Billy Brown at the Chantilly location. He is the rudest, most unprofessional manager of anything I’ve ever seen in my life. He was very disrespectful to both me and my wife, then he and his staff laughed at us as we walked out. I guess fuzzy math and spinning things makes a guy rude. We bought from the location a few years back, and it was VERY painful. Against our better judgment we went back there to try and buy another car from them. Huge mistake…we should have known better. They’ll give you nothing for your car and charge you more than market price for theirs…it’s a great deal if you’re looking to get ripped off and be treated like a second class citizen by a car salesman! Imagine that! They make up excuse after excuse about how internet pricing isn’t accurate or representative of the market, unless of course it benefits them. Needless to say, we won’t be going back there, ever. I would recommend some serious customer service training for Billy. More

Worst experience I've ever had in the car buying process. What I thought might be a relatively painless process initiated through the internet turned into a full court press from the old school, sneaky, Slea What I thought might be a relatively painless process initiated through the internet turned into a full court press from the old school, sneaky, Sleazy Cars Salesperson 101 class. I informed the salesperson up front what my expectations were as far as contract length, interest rate (what I could get at a credit union) etc. Due to time constraints I offered to come in during lunch to complete the credit application, and then return after work to finish the transaction. The sales team tried to fast-track close the transaction at lunch, held my keys, and delayed me for additional 30 mins. in order to try to close. They completed ignored the information I provided in writing as to what my maximum interest rate, term, etc. was , (and the fact that my career was in finance, so I can add!), and insulted me by trying the most rudimentary sneaky tactics like: starting the interest rate at 2.5 points above market and what I told them I could already get (but miraculously got a 'concession' to lower it when I balked); added 3 months to a 60 month payment stream and when questioned tried to blow it off by saying 'the interest rate stays the same', and tried to charge almost twice Toyota™s listed MSRP for an accessory I wanted to add. To use a few cliches, I would avoid this place like the plague, and if you find yourself there, chew your arm off to get away! More

Have had several service experiences there. In the past, they had been rude and seemed disorganized, but I put up with it, because their prices were better than the previous dealer (Jim Coleman) that I was they had been rude and seemed disorganized, but I put up with it, because their prices were better than the previous dealer (Jim Coleman) that I was going to and they are convenient. However, I had some major front end work done earlier this year -- replaced a wheel, strut, tires, did an alignment (I had slid into a curb). Then, one of the front tires gets a flat the other day. I find out that both front tires have worn completely bald on the inside. I assume it has to be the alignment that they did some months ago that wasn't right or it fell out of alignment right away or something. I took it back, and they denied it and acused me of running over something to cause it and trying to get them to fix it for free. The service writer never called back to tell me about what they had decided. i had to call twice late in the day and leave messages and never got a return phone call. Jim Coleman was great service up in Bethesda. I am going back there from now on. More

Had a pleasant experience with SALES staff at this location..see details under sales comments. Service is another story. Were treated as if we were an inconvenience to them. Service scheduler was v location..see details under sales comments. Service is another story. Were treated as if we were an inconvenience to them. Service scheduler was virtually combative with us when we tried to explain a problem, absolutely bizzare and uncomfortable to say the least.<br>Had one small warranty item that was fixed but then broke on delivery. Was told we would get a call when the part was in - never recieved a call. Obvious warranty work is extremely low on their priority list.<br>Tried to schedule a service appointment again recently and received voicemail. Left message but was never called back. Tried again later in the day and phone just rang until someone in another department picked up, just got a bunch of canned responses from him. Again told we would get a call back but never did. More