Ourisman Chevrolet of Rockville

An all around outstanding experience Ok, yes I know I can be hard in some of my reviews but NOT with this one! I had an outstanding experience with this dealership. And in the end we in Ok, yes I know I can be hard in some of my reviews but NOT with this one! I had an outstanding experience with this dealership. And in the end we in fact did buy an outstanding Mercedes GLK350. Antonio was our sales guy, he was very personable and took his time with us - no rushing whatsoever and the process was flawless. He even got us better financing than Navy Federal Credit Union gave us. Their finance guy did a great job, he was professional. No pressure with him either. Sometimes the money guys can be a pain in the back side but not here. The experience in this department was easy like Sunday Mornin'!!I My only regret is that I wish I had gotten the finance guy's name for this review. In the end my wife LOVES her new Mercedes SUV, and we left actually feeling "good" about the whole experience. It was well worth the 35 minute drive from NVA. Thanks again!! More

Incompetent employees, irreliable!!!!!!!!!!!! have been a client of Chevrolet Ourisman since 2011, when I bought my HHR LT. I have been there since the begin maybe 10 times, for different raison have been a client of Chevrolet Ourisman since 2011, when I bought my HHR LT. I have been there since the begin maybe 10 times, for different raisons, but each time since 2011, I complain that the back door do not close very well, is very hard to open . They always put oil and say" the door is ok now" in April I went again to do some repair, they did a mistake and I had air inside the engine , the car went to hot , the radiator, blow up because of their mistake, went back one week later they apologize and remove the air inside the pipe, I told them again and again to Nick Vasquez the door do not open easily we need to change the hocks, oil is not enough since 5 years , I ask to repair the right way this door, here we go again the door is not open again the right way , after 3/4 days the problem is back only because they do not want to replace this fricking part. I will never recommend this repair place or dealership!!!!!!!!!!!!!!!!!!I More

Poor used car experience The salesman was brand new so he was working through a learning curve. I can accept that, not the worst experience there. The person who handles the The salesman was brand new so he was working through a learning curve. I can accept that, not the worst experience there. The person who handles the appraisals on the trade ins was at best incompetent or at worst dishonest. He offered us 10K for our toyota highlander stating that it would need a whole new paint job and a bunch of nonsensical issues. I ignored his blatant attempt to massively lowball us and went quickly to Carmax where I was immediately offered 14K for my car. The Ourisman appraiser was wrong by at a minimum, 40%. This immediately left a poor imprint of how they do business. We finished up the deal that evening and my only issues was that the low tire pressure light was on. I brought this up to the salesman and the manager. They said not to worry about it the would check it, put air in the tire and if it was something more I could bring it back in to the service department and they would fix it. The light came back on after everytime I filled up the tires, which led me to believe that they sold me a car with a tire leak. Not a huge deal, I'm sure they would just patch it and I could go on about my life. I informed them of this issue 1 week after I purchased the vehicle and then again a 2nd week after I could the vehicle and made an appointment to bring the car in. The took a look and said that the sidewall had a puncture in it and was plugged. The couldn't and wouldn't patch the sidewall and I would need to buy a new tire and they wouldn't cover it. I spoke to the sales manager, who looked at me as if I was trying to rip him off. He told me that if was illegal to plug a sidewall tire and that it wouldn't pass inspection with a plug so he's sure it wasn't his guys. Now I am disgusted that they sold me a car with a bad tire that the wouldn't fix and that they insinuated that I had plugged the tire somehow. I pointed out that the low pressure light was on WHEN I BOUGHT THE CAR, so clearly there was a leak BEFORE I bought the car. They are refusing to pay for the new tire. Do yourself a favor and deal with different dealer for a used car. More

Nice Dealer with very friendly Sales persons I was happy buying my first car from this place. The sales persons that i got, Tahir and Alex, were very friendly and professional. They explained me I was happy buying my first car from this place. The sales persons that i got, Tahir and Alex, were very friendly and professional. They explained me everything that i had to now. Nice experience! thank you ,Tahir and Alex! More

Best car buying experience The service I got was amazing. I showed with the expectation of just getting information. After talking to tahir and expressing my budget and what I The service I got was amazing. I showed with the expectation of just getting information. After talking to tahir and expressing my budget and what I was looking for He found me a car I wanted with know pressure and within my budget. I recommend this place to anyone looking for a car More

The five stars speak for them self I am very satisfied with my purchase. I really appreciate David and his team for helping me choose the perfect vehicle. I went to the dealer only want I am very satisfied with my purchase. I really appreciate David and his team for helping me choose the perfect vehicle. I went to the dealer only wanting to leave with a truck not knowing I would leave with a car but it was the best choice I've ever made. Great job keep up the good work. If anyone I know needs a vehicle new or used I was send them your way. More

A good experience Mr. Rios was very professional salesman Mr. Rios did an excellect job was very helpful and answered every question in full details. Overall i had a go Mr. Rios was very professional salesman Mr. Rios did an excellect job was very helpful and answered every question in full details. Overall i had a good experience dealing with Mr. Rios he was very freindly and knowledgeable. More

New Chevy Sonic The salesmen at Rockmont Cheverolet were extremely helpful and kind while assisting me in purchasing a new car. We got the best deal they could offer The salesmen at Rockmont Cheverolet were extremely helpful and kind while assisting me in purchasing a new car. We got the best deal they could offer us and I am pleased with my purchase. More

Excellent Alex Gray Took His Time & Showed Me 2 Cars. He Answered Everything Well & Professionally & Was Had All Around Great Customer Service. Stew Beloff Seal Alex Gray Took His Time & Showed Me 2 Cars. He Answered Everything Well & Professionally & Was Had All Around Great Customer Service. Stew Beloff Sealed The Deal & Made Me Feel 110% Positive About Getting The Car I Decided. I Hope To Do Business With Them Again In The Future. More

Professional Alex a Grey was my sales rep and his professionalism made me and my wife's experience one that I would certainly come back and recommend others. My wi Alex a Grey was my sales rep and his professionalism made me and my wife's experience one that I would certainly come back and recommend others. My wife walked in the door with anxiety and left as happy as can be. She repeated many times Mr. Grey's mannerism and patience. She was really surprised to hear that he had only been a salesman for a few months. More