Ourisman Chevrolet of Rockville

Beware; The relationship ends after you purchase a vehicle. I bought a vehicle from here on 6/22/2012 and two days after driving it I found an issue with placing the vehicle into reverse. I called my vehicle. I bought a vehicle from here on 6/22/2012 and two days after driving it I found an issue with placing the vehicle into reverse. I called my salesman as I sat in the parking lot where I noticed the transmission grinding for the first time. Called my salesman a second time two days later, never received a phone call back. I setup an appointment with my local dealer to have the car inspected. The Services Consultant ended up giving me the run around, telling me there was nothing they could do. I then called Charles at Ourisman, as he was the one who handled the finance end of the sale. He provided guidance and advised he would follow up with me after speaking with his Service Manager. I told Charles about Emerson not responding to my voicemails, minutes after our call ended, Emerson called me with some lame excuse that he had been out of the office. Guess he had forgot that he left me a voice mail about receiving my insurance, the evening I left my second voicemail. DUH, it was obvious you were in the office! DON'T BUY HERE IF YOU WANT SOMEONE THAT WILL HELP YOU WHEN YOU NEED HELP! I have yet to receive a follow up call from Charles or Emerson in regards to the issue with my vehicle.... It appears I've bought a used vehicle and the warranty's don't apply because no one wants to fix the problem. ***UPDATE*** Charles contacted me on 07/06/2012 and handled the situation. The issue got direct to the Service Manager, Tom on 07/09/2012, whom handle the situation in a professional manner and provided a quick response. Tom was a great guy to speak with and provided me information in regards to a recent bulletin that GM posted in regards to the issue I am having. I would like to thank Charles and Tom for their assistance. More

I had been looking for a new or used vehicle for the past six months and had visited more than 10 different dealerships in the process. From Ford to Scion, KIA, Merecedes Benz, Dodge/Chrysler, and all the G six months and had visited more than 10 different dealerships in the process. From Ford to Scion, KIA, Merecedes Benz, Dodge/Chrysler, and all the GM lines. Infact on the Saturday evening that I spoke with Bart I had been to 3 different dealerships during the day looking a vehicles. Each time I had visited a dealership I had always felt like I was not getting the best deal and always getting the hard pressure (the old:..." this deal is only good for today!") tactics. In fact one dealership I visited would not let me test drive an Avalanche because they were too close to closing time. When I looked at the 2012 Chevy Avalanche prices Ourisman Rockmont Chevrolet had advertised on the internet I was very interested but skeptical that it might be just a lost leader type of advertisement, 'oops sorry we just sold that one 10 minutes ago'. I clicked on the ICON on their website that I was interested and wanted a call back, and within 5 minutes, my salesman Bart Fox, called me at home at 5:30pm on a Saturday. I made an appointment to meet with him on the following Monday, and when I got there I experienced no games. He showed me the exact vehicle that was advertised, we test droved it, and he asked if it was indeed the vehicle I had been looking for. I said yes so without pressure we started to talk price and financing. As with all vehicle purchases there was a little haggling, they originally were a little high in the the total package price and monthly payment. But after some discussion, it can down to: 'what did I want to pay!' We closed the deal with exactly the price and monthly payment I had told myself was my budget before I walked in the door. In my whole experience of buying cars, some 30 years and probably 15-20 vehicles, I can honestly say this vehicle purchase was the by far the best and least stressfull. It is not often you walk away from a large purchase like this feeling good, and that you got the best deal and did not over pay. Thanks Bart, and thank you to the whole staff at Ourisman Rockmont Chevrolet. You and your staff should be proud. I will be back and I will refer my people! Tim More

This is my fifth car that I have purchased from Ourisman Rockmont Chevrolet and the service is always wonderful Thank You Ourisman Great Job Don T. Rockmont Chevrolet and the service is always wonderful Thank You Ourisman Great Job Don T. More

Dealer representatives made sure we were satisfied before, during and even weeks after our purchase. Very conscientious and customer orientated - Dealer is recommended and referrable. before, during and even weeks after our purchase. Very conscientious and customer orientated - Dealer is recommended and referrable. More

Very pleasant car buying experience. Salesman was knowledgeable about the product and very helpful. Finance team met our terms with the down payment we wanted to pay and monthly payment amount. knowledgeable about the product and very helpful. Finance team met our terms with the down payment we wanted to pay and monthly payment amount. More

Ourisman Rockmont found exactly the vehicle make, model, exterior and interior color I was looking for. Even though didn't have one on their lot, they drove 25 miles to pick one up for us, saving us an extr exterior and interior color I was looking for. Even though didn't have one on their lot, they drove 25 miles to pick one up for us, saving us an extra 50 miles of driving. We got a great price and $1k over blue book for our trade in. No high pressure sales tactics or pressure to buy extended warrenty, service contract, etc. More

Raphael was very helpful in explaining to my wife the different models and options available. We came back the next day and Rodney waited on us,, and was very respectful and professional, and we closed different models and options available. We came back the next day and Rodney waited on us,, and was very respectful and professional, and we closed the deal with him. Richard, who took care of the bargaining, was flexible and fair on price of the new car and on our trade-in. More

I WAS AN OUT-OF-STATE INTERNET BUYER OF A USED VEHICLE. I CONTACTED OURISMAN VIA THE INTERNET AND WAS TAKEN CARE OF BY ASHLEIGH. SHE ANSWERED ALL MY INITIAL QUESTIONS PROMPTLY AND COURTEOUSLY. SHE THEN PUT M CONTACTED OURISMAN VIA THE INTERNET AND WAS TAKEN CARE OF BY ASHLEIGH. SHE ANSWERED ALL MY INITIAL QUESTIONS PROMPTLY AND COURTEOUSLY. SHE THEN PUT ME IN CONTACT WITH RICHARD, HE AGAIN ANSWERED ALL MY QUESTIONS IN A PROFESSIONAL MANNER AND WE CAME TO A PRELIMINARY AGREEMENT TO PURCHASE. UPON ARRIVAL AT THE DEALERSHIP FROM MY HOME IN MICHIGAN, RICHARD IMMEDIATELY INTRODUCED ME TO ANDY TO COMPLETE THE DEAL. ANDY WAS OUTSTANDING! HE ANSWERED ALL MY CONCERNS AND DEMONSTRATED THE FUNCTION OF OF EACH OF THE VEHICLE SYSTEMS. HE WAS PERSONABLE, KNOWLEDGEABLE AND COULD HAVE NOT DONE A BETTER JOB, IN MY OPINION. TO COMPLETE THE PAPERWORK, ANDY INTRODUCED ME TO CHARLES. HE KNOWS HIS BUSINESS AND WE COMPLETED THE PAPERWORK QUICKLY. THE WHOLE EXPERIENCE WAS LESS THAN TWO HOURS. I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE! MY ONLY REGRET IS THAT IT IS 620 MILES AWAY. More

My husband wrecked is truck pretty bad. We call ourisman to have it fixed. Jimmy,brandi,and Megan fought with the insurance company got us. It was about 13000.00 worth of damage and now u can't tell it ever to have it fixed. Jimmy,brandi,and Megan fought with the insurance company got us. It was about 13000.00 worth of damage and now u can't tell it ever happened. Ee have bought vehicles there, had them serviced there and now had bodywork done there. I would recommend this dealership to anyone. Thanks guys. Keep up the good work. More

I just hit a deer with my trailblazer and took it to rockmont collision center since I work in Rockville. I was amazed with how professional, friendly, and kind the all were. The management team knew th rockmont collision center since I work in Rockville. I was amazed with how professional, friendly, and kind the all were. The management team knew there stuff and knew exactly what was going to happen. If you get into an accident take your car there. Even if it's not a Chevy. More