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Ourisman Chrysler Dodge Jeep RAM

Clarksville, MD

Overview
Employees
Reviews
Vehicles
4.6
1,113 Reviews
At Ourisman Chrysler Dodge Jeep Ram of Clarksville we're driving Maryland, DC and Virginia home with our amazing specials, great service and huge inventory. We serve the entire DMV with new Chrysler Dodge Jeep Ram sales, Certified Used Chrysler Dodge Jeep Ram and Used Car Sales. We recommend you come to our Clarksville Chrysler Dodge Jeep Ram Dealership today to save money on a new or used car.
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12430 Auto Dr

Clarksville, MD

21029

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Showing 1,113 reviews

May 22, 2023

Service department guys were great and the service was done quick. Dealer shuttle driver, Warren, could use some improvement in his customer service and attitude. That interaction almost led me to stop my More

by Wrangler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
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May 23, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We're pleased to hear you experienced efficient and professional service with us at Ourisman CDJR of Clarksville. Regarding our shuttle driver, we forwarded your comments to our General Manager, Jason Kerr. Jason spoke with Warren and coached him on his actions. Thank you for helping us maintain the excellent customer service we are known for. If you have any additional comments or questions, you can reach our General Manager directly at JKerr@OurismanCars.com. Have a great rest of your day, and drive safe!

May 20, 2023

Very professional, I have been bringing my truck here since 2018 and have been very happy and satisfied with the service I have received. More

by Zinabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moon please give him 5 stars
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May 22, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Zinabeth, thank you very much for your 5-star review! We appreciate your continued business with Ourisman CDJR of Clarksville. Glad to hear you consistently experience efficient and professional service with our team members--we'll be sure to keep up the great work! Thanks, too, for the staff highlight for Matt. We're grateful to have him on our team. If you or your Dodge needs anything, we're here anytime! Have a great day and drive safe.

April 04, 2023

I received fantastic service from Ourisman Jeep of Clarksville MD. David Daniels was my sales professional. He was so nice and knowledgeable about the complete process. This was the best car buying ex More

by Emory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Daniels
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Apr 05, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much, Emory, for taking the time to leave a review! We're thrilled to hear about your fantastic experience working with David at Ourisman CDJR of Clarksville. We're grateful to have him on the team and will pass your kind words concerning his honesty and patience on to him. Congratulations on the new Jeep--we hope you love it! If you or your vehicle needs anything, we're here anytime. Have a great day, and drive safe!

March 17, 2023

Sales rep, Josh Swars, was awesome and very helpful when it came to ordering my ram 1500 from the factory. No complaints at all, did not push me on my initial visit to a truck I did not want, worked with me More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Swars
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Mar 20, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Chris, thank you so much for your review! We're thrilled to hear about your pleasant experience working with Josh at Ourisman CDJR of Clarksville. We'll be sure to pass your kind words on and tell him to keep up the great work, especially when it comes to communication. Congratulations on the new Ram 1500--we hope you love it! If you need anything, we're here anytime. Have safe travels!

February 25, 2023

Virgile was great to work with. One of the easiest car buying experiences I have had! More

by Adam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Virgile Orsot
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Feb 27, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Adam, thank you very much for your 5-star review! We're thrilled to hear about your positive experience working with Virgile. We'll be sure to pass your kind words on and let him know he made your car buying experience pleasant and straightforward. Congratulations on the Audi--we hope you love it! If you need anything, we're here anytime and happy to help. Thanks for supporting us at Ourisman CDJR of Clarksville.

February 18, 2023

Very good service, Quick delivery of an order vehicle. An enjoyable experience that did not take a long time. More

by Pdturner
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Swars
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Feb 20, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Pdturner, thank you for your review! We appreciate your feedback on the high-quality service and quick vehicle delivery at Ourisman CDJR of Clarksville. We're glad to hear you had a positive experience and look forward to serving you again. If you need anything, please reach out! We're here anytime and happy to help. Thanks again for the five stars.

January 10, 2023

David Daniels was awesome to work with! !! I called ahead to inquire about a specific vehicle. He verified the vehicle was at their dealership and met us personally when we arrived. The wh More

by Shannon T.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Daniels
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Jan 30, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Shannon, thank you so much for the 5-star review! We're glad to hear you had a wonderful experience working with David. We'll be sure to pass your kind words about professionalism on to him and let him know to keep up the great work. Hope you're enjoying the new car! We look forward to serving you again. If you need anything, please reach out.

November 15, 2022

Purchased a used car from ourisman Clarksville. Process was smooth and would recommend to others. More

by Mark and Johnny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Borakove, Jacob Black
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Jan 30, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Mark and Johnny, thank you for your review. We're thrilled to hear the buying process was pleasant, and we hope you're enjoying the new car. Thanks for the recommendation of Ourisman. We hope to see you again!

September 29, 2022

Yami took care of me. Considering the demand on services. She made me feel comfortable as a women with the whole experience. The team as a whole is efficient. Highly recom More

by Prscll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yami Villamia
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Jan 30, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you, Priscilla, for your review! We're thrilled to hear you felt comfortable throughout the buying process. Customer service is a top priority for us, and we're grateful it showed during your visit. We look forward to serving you in the future. Thank you for supporting Ourisman!

August 22, 2022

Not very helpful when I need help with an extension with my tags. No real explanation and didn't seem to care. However when I bought my car Spencer and the finance guy made my experience easier. More

by sonjay
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Spencer
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Aug 22, 2022 -

Ourisman Chrysler Dodge Jeep RAM responded

We sent you a letter because you have a violation on file with the Motor Vehicle Administration. We also included a check so you could process your own tags once you had your violation resolved. We actually care very much which is why we contacted you in writing and provided you the necessary funds to resolve your issue. Good luck and thank you for the kind words about Spencer.

Aug 22, 2022 -

sonjay responded

When i called to get a better explanation because I cleared up the "violation" which occured because I wasnt properly advised while I was at dealership about switching over insurance, no manager hopped on the phone to give a clear explanation to my inquiry. I was just told "call MVA" to figure it out. That is what I mean about proper customer care. If someone reads a letter and doesnt understand, then someone with some authority from the dealeship should be more responsive.

Aug 22, 2022 -

Ourisman Chrysler Dodge Jeep RAM responded

The MVA will not share your personal information with us. I am sorry, we can only direct you to contact them to clear the matter. This was not an insurance issue from the store. You signed a document that agreed you would insure the vehicle. That is also between you and your insurance provider, not the store. Thank you and good luck.

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