Ourisman Chrysler Dodge Jeep RAM

I truly enjoyed working with Sylvia. She made my entire experience in purchasing a new car exciting and so easy. She was extremely respectful, responsive and a true listener from start to finish. I can't experience in purchasing a new car exciting and so easy. She was extremely respectful, responsive and a true listener from start to finish. I can't express any more how much SHE made my WHOLE car buying experience so pleasant and I did not hesitate to let her know how much I appreciated her help, knowledge and exemplary professionalism. She was also SO helpful and only adding even more to an awesome buying experience by sitting in the van with me and showing me all the features, helping me set them up and just make sure I didn't have any questions. Thorough!!! The whole dealership operation and staff was friendly, efficient and courteous. I did my research and did all my shopping via the internet. Even being the furthest from me, I chose Ourisman because of Sylvia and I feel she was empowered to present my case to her manager who was able to offer a very competitive and in fact the best pricing and most importantly WITHOUT the haggle or hassle or annoying 'car salesman' obnoxiousness. In fact, I am still being harassed by another dealership that told me "there's no way they can be offering you the kind of deal...they;d be taking a big loss. Are you sure they aren't including a trade-in rebate? Or we are not comparing the same options." And in a tone of voice like I don't know what I am talking about or can't negotiate. You'd think I was talking to your stereotypical used car salesman...so unprofessional. And when I finally said 'thank you for all you help but I'm going with the other offer and need to go so I can get over to the dealership', he closed by saying "okay, we will wait to hear back from you or just come in, we're open to 9". Implying again that I was not getting my facts right!! The bottom line, Ourisman and the entire staff and especially Sylvia are truly professionals. Thank you! More

Since we knew what we were looking for before we arrived at the dealership the only question was price. Greg was easy to work with and we got the truck we wanted for a great price. at the dealership the only question was price. Greg was easy to work with and we got the truck we wanted for a great price. More

From the time I walked in the door everyone I encountered as very friendly. They all even catered to my 11 year old son that was with me. Jesus Freeman was very patient with me as I waffled back and forth as very friendly. They all even catered to my 11 year old son that was with me. Jesus Freeman was very patient with me as I waffled back and forth on actually making the leap to purchase a new car. In the past I have went to a dealership that made me feel as if I was just another sale. This was not the case at Ourisman. Although we all know that is their goal to sell cars, it seemed to me that thier Customer Service and making sure I was happy was actually more important! More

Sherwin was great, but I found the dealer's practice of advertising the internet price with all the incentives added in to be deceptive, and I almost walked out the door. In order to get the advertised pr advertising the internet price with all the incentives added in to be deceptive, and I almost walked out the door. In order to get the advertised price, I would have to be in the military, own a volkswagen, and lease a car, so the price went up by $2500 as soon as I sat down. I like to know the actual price going in, so a little honesty goes a long way with me. Also, the car had a custom interior (which is one of the reasons I drove 70 miles), but the cost of the custom interior was not included in the internet price, so at this point I was at $4500 more than the advertised price. In the end, they came down to the True Market Value shown on Edmunds, and basically ate the cost of the interior. Ourisman is no better or worse than any other dealer I've dealt with. You really can't believe any of them. More

I was looking for a new 2013 Jeep Wrangler Unlimited. I was trying to decide between a manual and an automatic. Jim set me up with a test drive on both models. I was also undecided on the color of Jeep tha was trying to decide between a manual and an automatic. Jim set me up with a test drive on both models. I was also undecided on the color of Jeep that I wanted and Jim kept me up to date as new models would come in. Jim was always helpful and patient over the months we worked together. Finally I saw the color that I wanted and went to the dealership to have my trade in appraised. They gave me a very good deal on my trade and on the new jeep that I wanted to order. They were very relaxed and laid back - not a bit of pressure. Jim was great walking me through the order process and today a month after I ordered my Jeep the delivery. If you are looking to buy a new car you need to come in and see Jim Olney and his manager Levi Haslup. They make buying a Jeep a stress free process. No games just honest and up front! Thank you, Sean More

I found the 2013 Town and country online and was amazed at the price, about 2k less than other dealers in the area. Jim was fantastic and even came in on Sunday (when he was off) to complete the deal. Re at the price, about 2k less than other dealers in the area. Jim was fantastic and even came in on Sunday (when he was off) to complete the deal. Reccomend this dealer and will return when in the market for another car. More

dropped by without appt - flasher not working - fixed immediately with only a parts charge! Visited my original sales staff while there...always friendly and helpful. immediately with only a parts charge! Visited my original sales staff while there...always friendly and helpful. More

Before I came to this dealer, I compared the price from different dealers nearby. Ourisman gave the best price. They also nice attitude after my arrival. different dealers nearby. Ourisman gave the best price. They also nice attitude after my arrival. More

Dan Ipes was a terrific salesman who was very informative and very easy to work with. I have not come across too many sales people who really know their products as well as Dan demonstrated. Nice friendly de and very easy to work with. I have not come across too many sales people who really know their products as well as Dan demonstrated. Nice friendly dealership and overall high ratings for customer satisfaction. More

Greg was friendly and quite helpful -- not pushy or too aggressive. Dan was very helpful with vehicle features and extremely knowledgeable about the electronic systems. aggressive. Dan was very helpful with vehicle features and extremely knowledgeable about the electronic systems. More