Ourisman Chrysler Dodge Jeep RAM

Friendly & Knowledgable Great experience @ Ourisman Chrysler Dodge Jeep in Clarkesville, MD. Gregory, the salesman, was knowledgable in both the vehicle I test drove (Cheroke Great experience @ Ourisman Chrysler Dodge Jeep in Clarkesville, MD. Gregory, the salesman, was knowledgable in both the vehicle I test drove (Cherokee Limited) and the competition. Jeff, the manager, was aggressive, but not obnoxious or offensive. More

THE MOST COMFORTABLE AND STRESS FREE CAR BUYING EXPERIENCE MR.BOWEN ASSISTED ME AS WALK IN CUSTOMER. I WALKED IN ON MY LUNCH BREAK JUST TO TEST DRIVE THE JOURNEY. I WAS IN THE MARKET FOR AN SUV SINCE THE RECE MR.BOWEN ASSISTED ME AS WALK IN CUSTOMER. I WALKED IN ON MY LUNCH BREAK JUST TO TEST DRIVE THE JOURNEY. I WAS IN THE MARKET FOR AN SUV SINCE THE RECENT TOTALING OF MY VEHICLE. I DID NOT HAVE AN APPOINTMENT BUT MR. BOWEN CAME RIGHT AWAY WITH KEYS TO 2015 JOURNEY. I TEST DROVE AND FELL IN LOVE. MR. BOWEN NEVER DISCOURAGED ME ABOUT PAYMENTS OR MY SITUATION OF HAVING AN OPEN CAR LOAN. HE WAS CONFIDENT I WOULD GO HOME IN MY SUV. I WAS ABLE TO BUILD THE VEHICLE HOW I WANTED. NO ONE AT THE DEALERSHIP PRESSURED ME FOR A HUGE DOWN PAYMENT. I SAID WHAT I WAS COMFORTABLE PUTTING DOWN AND THAT WAS IT, I HEARD NOTHING ELSE ABOUT IT. THE FINANCE TEAM WORKED HARD TO GET ME THE RATE I DESERVED. I WILL BUY FROM HERE AGAIN AND SEND MORE PEOPLE AS WELL TO MR. BOWEN More

Very good. Just a long process. Very good salesman- professional, knowledgeable, worked hard to make the sale. The entire process is quite long though. Pleased with the car we ended Very good salesman- professional, knowledgeable, worked hard to make the sale. The entire process is quite long though. Pleased with the car we ended up purchasing. More

Chrysler 300 - Used Prices are unbeatable compared to other dealerships. I came from Harrisburg, PA to buy my Chrysler 300. I had very fast service. I was treated very we Prices are unbeatable compared to other dealerships. I came from Harrisburg, PA to buy my Chrysler 300. I had very fast service. I was treated very well at this dealership by the staff. More

Great experience I've been looking for a Dodge Challenger for awhile now, looked at numerous of dealerships and got the run around of plenty of bad deals. I then went I've been looking for a Dodge Challenger for awhile now, looked at numerous of dealerships and got the run around of plenty of bad deals. I then went into Ourisman and work with Sylvia. What I really liked about working with her was that she was not pushy and thirsty like all the other car sales people I dealt with. Instead of being concerned of the sale for herself her point of focus was on my needs on what I wanted and what I could afford. Herself and the dealership ended up working with me on getting me my new 2015 Challenger until 12 in the morning. Also the next Day Sylvia filled up the tank of my car and had the cleaning crew clean up my car for me. Highly recommend going through this dealership, phenomenal customer service. More

Excellant Service Department Service rep was excellent and kept me informed of the repair throughout the day. They able accommodate my schedule and completed the repair on time. Service rep was excellent and kept me informed of the repair throughout the day. They able accommodate my schedule and completed the repair on time. Will definitely use the service department again. More

Great customer service!! We have been searching for a Dodge Challenger silver and black "Shaker RT" for a while. After a nationwide Internet search, we located the car at Our We have been searching for a Dodge Challenger silver and black "Shaker RT" for a while. After a nationwide Internet search, we located the car at Ourisman in Clarksville MD. I called the dealership and was immediately assisted by Gregory Guy!! He was very helpful with everything!! He put the deal together for me. After he realized that I was 10 1/2 hours away he emailed and texted everything I needed. I thought about flying in and Gregory offered to come to the airport to pick me up. I called back the next day and Gregory was off so I was assisted by John Delio. He also helped with the additional information I needed. After spending time with both of these sales consultants over the phone, I felt confident enough to make the 10 1/2 hour drive that same day. Our excellence service was continued after arriving at the dealership. John finalized the process. We were then handed over to the finance manager, Dana McGriff. Mr. McGriff was outstanding as well!! He was able to find a lower financing rate for me. The service we received was stellar!! More

So-so My sales rep was a very nice guy. However, he almost lost the sale because he was off and I was talking with another dealership that was very responsi My sales rep was a very nice guy. However, he almost lost the sale because he was off and I was talking with another dealership that was very responsive. When I tried to leave a voice mail, it said that his voice mail could not receive messages. We did have some email communication, but he was not really clear with some of the responses and did not answer some of my questions. Then when we went to finalize the deal, there was confusion on some of the questions I had asked. Personally, he was very nice, but communication needs to improve. More

Helpful and Knowledgeable this dealership offers great service and a very friendly staff. They are also extremely knowledgeable of the cars they are selling which made my shopp this dealership offers great service and a very friendly staff. They are also extremely knowledgeable of the cars they are selling which made my shopping experience much easier and more comfortable More

The opposite of what it feels like to buy a car We received great service beginning with Dennis in sales and ending with Terri the finance manager. This is the first time I actually received a comp We received great service beginning with Dennis in sales and ending with Terri the finance manager. This is the first time I actually received a comprehensive review of the vehicle I was interested in. Dennis obviously knows the cars he's selling and it really showed. It was by far the best car buying experience I've ever had. The only thing that could've made it better was a latte and a foot massage, Dennis offered, but I had to draw the line! Just kidding. I'm extremely pleased with my new Durango, but quite frankly I would of bought a Yugo from these guys. Special shout out to the guys who detailed the car. It was late and they could've cut corners but they didn't. More