Ourisman Chrysler Dodge Jeep RAM

Incredible buying experience I've Purchased 30+ vehicles over the years this is the best buying experience ever. Jana was awesome, incredible communication and made the buying exp I've Purchased 30+ vehicles over the years this is the best buying experience ever. Jana was awesome, incredible communication and made the buying experience easy and fun, there were no games like I've experienced from many other dealerships over the years. She made it more like buying my new Jeep Wrangler from a friend and not a salesperson. Jeff the Business manager was very professional, friendly, and even made signing the paperwork enjoyable. I have two jeep dealers within 10 miles of my residence, Ourisman has made me a customer for life its worth the hour drive. More

Great vehicle purchase experience! This was the fastest, most painless auto purchase I have ever made. I dread buying a car because of all the drama - the back and forth between the ma This was the fastest, most painless auto purchase I have ever made. I dread buying a car because of all the drama - the back and forth between the manager and what can be done for the price while you sit around forever getting frustrated. There was none of this at Ourisman. We came in and were greeted by Jason Kerr (awesome guy), got the price we wanted right away, signed the paperwork, and were out of the dealership in an hour. My husband kept saying, "just wait, there will be something that comes up". Nothing ever did - no drama. We were shocked when they brought the car around full of gas saying thanks and here you go. And the price beat anything we saw elsewhere. Before going shopping, we did a lot of research online. We went to several dealerships because of low prices advertised online, but found that we could never come close to that advertised price. There were always qualifiers we didn't have like both already purchased AND leased a vehicle from that dealership (who has that and needs another vehicle?). We then went to Ourisman Jeep, once again because we found a price online that was less than other places. To our happy surprise, we got the low price we wanted - which was far less than other dealerships. Jason, our salesperson, was extremely helpful. We wanted a car that we really couldn't afford, and so we test drove a smaller vehicle that we didn't like as much. Jason found a way for us to get our dream car at the price we could afford without being pushy or trying to force us into something we didn't want. It was great. I can't say enough good things about my experience at Ourisman. More

New Vehicle Purchase & Trade-In I recently purchased a new vehicle from Jana and my buying experience was excellent!!! I also traded in a vehicle as part of the deal and was offered I recently purchased a new vehicle from Jana and my buying experience was excellent!!! I also traded in a vehicle as part of the deal and was offered a highly competitive price for my trade in, which kept the payments on the new car right where I wanted them. The entire experience was fast and seamless. Jana is very friendly and goes out of her way to make sure your time at the dealership is positive and enjoyable. She definitely puts the customer experience first. I would HIGHLY recommend working with her if you are in the market for a new or used car. You're sure to have a stress-free and enjoyable buying experience, as I did, which is rare these days. Best buying experience I've had with a salesperson/dealer. More

Shop Elsewhere, Much Better Dealerships... Pretty simple to summarize my experience with this dealership. Their negotiating skills are horrible. They give you conflicting stories on if a certa Pretty simple to summarize my experience with this dealership. Their negotiating skills are horrible. They give you conflicting stories on if a certain vehicle is available or not. Then when it comes to your trade in appraisal, they are nearly $3,000 lower than competitors. When you bring this to their attention, management gives the 'typical car selling games' speeches by claiming other dealerships are inflating their prices. Well, if this was the case, then how do all competing dealerships come up with the same trade value numbers, which actually go hand in hand with what KBB and NADA state as well, except for this particular dealership? Simple..... they sell their vehicle for top dollar and give you 'less than auction value' for your vehicle. When you point out facts to them, they just keep making up excuses. Sorry, but far too many other dealerships out there that treat the customer more appropriately and make the customer, this time myself want to purchase a vehicle from them. Since they failed me at every turn, there is no way possible I could ever give a thumbs up to anyone and suggest that you go here for your next vehicle purchase. More

PURCHASE OF AUTO FROM OURISMAN CHRYSLER, JEEP, DODGE RAM Great experience, Sylvia Jeffers was very knowledgeable about the car that I purchased and was very patient and friendly. I would definitely recommen Great experience, Sylvia Jeffers was very knowledgeable about the car that I purchased and was very patient and friendly. I would definitely recommend this dealership to my family and friends. More

A great transaction and pleasure to deal with! We had a great experience buying our new Durango. Jana Cantrel was very easy-going and was a really good communicator. We were able to get a fair pr We had a great experience buying our new Durango. Jana Cantrel was very easy-going and was a really good communicator. We were able to get a fair price without hours of haggling and I would highly recommend Jana and the entire Ourisman staff. Thank you! More

Trade in value I feel that the buyer who wishes to simply and easliy dispose of the old vehicle is at a disadvantage (at any dealership) when it comes to trade in va I feel that the buyer who wishes to simply and easliy dispose of the old vehicle is at a disadvantage (at any dealership) when it comes to trade in value. I know that there are other ways to resell a used vehicle but I feel that (at any dealership) the customer is at a great diadvantage. Nothing against Oursiman, its just the system. More

Nice and easy car buying My experience at ourisman was a great one, the atmosphere within the dealership felt very professional and welcoming to all of it potential buyers. I My experience at ourisman was a great one, the atmosphere within the dealership felt very professional and welcoming to all of it potential buyers. I loved my sales representative Jason Kerr, he really helped take the guess work out of car buying and got answers to all of my question ensuring I had proper information to make the right choices. I love my new Jeep thanks again Jason and the rest of the staff for a job well done. I will definitely be returning to them for future car buying needs and will be recommending them to all of my friends. More

Cheapskape dealership Greg was great and kept was efficient in obtaining the vehicle for test drive and the follow through with purchase, keeping me informed as to the dela Greg was great and kept was efficient in obtaining the vehicle for test drive and the follow through with purchase, keeping me informed as to the delays in the business office. However, Greg had a computer on his desk but had to keep getting up to go to the one printer available for all the salespeople and then bringing back forms to sign. He had to go to business office to obtain final sales sheets for explanation. Greg told me that I would only be receiving temporary license plates and would have to return the 33 miles to get the permanent plates or I could request them mailed to me. After finishing with Greg, I waited over an hour to meet with the one person in the business office handling all sales for the day. She informed me that if I wanted the plates mailed to me I would have to pay for the postage or Greg would since I did not live 100 miles away. Having bought a car at another dealership the week before, and driving out with permanent plates on the car and having a salesperson who had a printer/fax/copier on his desk and could communicate with the business office in that manner so that everything was finished by the time I got to the business office, I found today's experience to be not customer friendly. I feel sorry for the salespeople who have to work in that environment. I do not know the name of the person from the business office but she was a cold fish! More

Great sales person Slyvia and all personnel at this dealer! Very nice, professional and exceptional sales experience here. From the minute I entered the dealership, I experienced a professional and courteous st Very nice, professional and exceptional sales experience here. From the minute I entered the dealership, I experienced a professional and courteous staff, my hat's off to Sylvia Jeffers, who was extremely friendly and professional. I will and would recommend this dealership to friends and family. Also Daniel and Jeff were very friendly and helpful. KW More