Ourisman Chrysler Dodge Jeep RAM

BERKLEY WAS THE SALES CONSULTANT THAT I DEALT WITH FOR THE PURCHASE OF MY NEW VEHICLE. HE WAS VERY KNOWLEDGABLE ABOUT THE CAR I PURCHASED, VERY FRIENDLY. HE MADE MY VISIT TO OURISMAN VERY INJOYABLE. THE PURCHASE OF MY NEW VEHICLE. HE WAS VERY KNOWLEDGABLE ABOUT THE CAR I PURCHASED, VERY FRIENDLY. HE MADE MY VISIT TO OURISMAN VERY INJOYABLE. More

Thanks. Appreciate your time and effort to make the buying experience smooth and simple. The sales associate and the management team was very informative. The greeter was nice and everyone acknowledge buying experience smooth and simple. The sales associate and the management team was very informative. The greeter was nice and everyone acknowledge that I was a customer and welcomed me. More

There are several Chrysler dealerships that are closer our house. The primary reason we purchased from Ourisman was Berkley Ashe. He was extremely professional and took the time understand our requireme our house. The primary reason we purchased from Ourisman was Berkley Ashe. He was extremely professional and took the time understand our requirements for our new minivan, and worked hard to find the perfect solution. More importantly, he is extremely ethical, and took the time to truly go over the details of the quote and explain how we arrived at the final price. During the test drive, he explained all of the features of the vehicle and, even after we decided to purchase the van, he was there every step of the way to ensure that all of our questions were answered. If you are in the market for a new car, I highly recommend contacting Berkley first and discussing your needs with him. Ourisman Chrysler, Jeep, Dodge and Ram is very lucky to have him on there team, and I am positive that he will continue to make a significant contribution to the success of all of their customers. More

It was a ok experience. Getting all the paperwork ready and done took a little long. but we were there with a child so time sometime is a factor. But overall it was a good transaction. and done took a little long. but we were there with a child so time sometime is a factor. But overall it was a good transaction. More

I have purchased many vehicles in my time but this had to I have purchased many vehicles in my time but this had to be the most pleasant of all. Sylvia Jeffers is a great representative of Ourismans. I have purchased many vehicles in my time but this had to be the most pleasant of all. Sylvia Jeffers is a great representative of Ourismans. More

From beginning to end, Jim Olney was great. He got us the vehicle we wanted exactly the way we wanted it. He found the vehicle we wanted without pressuring us to take a vehicle that was in stock. Everyone at vehicle we wanted exactly the way we wanted it. He found the vehicle we wanted without pressuring us to take a vehicle that was in stock. Everyone at the establishment was professional, courteous and extremely helpful. I would recommend any purchasing a Dodge vehicle to shop at your establishment. More

Berkley and Jeff were great to work with. I will definitely recommend them to my friends and plan to return when I'm ready to trade this one in. definitely recommend them to my friends and plan to return when I'm ready to trade this one in. More

We exchanged emails with Mr. Olney and he provided a price of $25K foe a Challenger R/T. A fair and reasonable price for an R/T. During the test drive, the accessory indicator was flickering, somethin price of $25K foe a Challenger R/T. A fair and reasonable price for an R/T. During the test drive, the accessory indicator was flickering, something that shouldn't be flickering. Mr. Olney's response was the heat inside the car caused the issue. Laughable if he wasn't serious. After the test drive, I pointed out it wasn't the heat and we dropped it off at their service bay. We went in and the $25K car turned into a $29K car....a car that I had just driven into his dealerships service department. I pointed out the price was to high and his response was to end the negotiations. This was immediately after my wife showed him a True Car price showing an R/T Plus for nearly the same price. He had an unconvincing answer for the prices...and never explained why the car he had agreed to sell for $25K jumped up $4K. He briefly explained we didn't meet all the discounts for the $25K price but never explained or showed how, with discounts, we still were looking at a $29K car with a malfunctioning display. Do yourself a favor - go to another dealership and vote for direct buying from the car company instead of dealerships. More

My wife and I were impressed with the salesman Berkley, who approached us in the lot. He was very friendly and helpful. He tried very hard to get the car we wanted at the price we wanted. I would deal who approached us in the lot. He was very friendly and helpful. He tried very hard to get the car we wanted at the price we wanted. I would deal with him again. The part of the afternoon that brought the whole process down was the finance person, Dina. After waiting for a long period of time, thinking we were going to finally see if our monthly payment could be reduced, we came into Dina's office. Instead of seeing options for monthly payments for the car, we were pushed a sheet showing 4 options that included warranty/repair insurance. These monthly payments were $50 to $100 more than what we expected to see. We felt she was rather condescending and abrupt after we balked about these options. My wife wanted to leave then but I felt we owed the salesman some respect. I understand that dealerships have to offer these extended warranties but we were spending thousands of dollars and we had a budget. Still its a big decision that could have been made more comfortable and pleasurable by employees understanding and respecting the customer. The salesman, Berkley and salesfloor experience were calm and nice. Thanks Berkley. Martin Tomeck More

Jim Olney was very professional and knowledgeable about the Jeep Wrangler. I have already used his name as recommendations to my friends that are now considering the Jeep Wangler. We would definitely dea the Jeep Wrangler. I have already used his name as recommendations to my friends that are now considering the Jeep Wangler. We would definitely deal with him again in the future. Great salesman with great personality. Thank you, Jim... from me and my wife. The only really bad or negative experience during our purchase was the Finance lady. When she found out that we were not willing to purchase the extended warranty, she did not talk to us anymore for almost the entire transaction with her (for about ten minutes). She just kept handing us the paperworks and it's up to me and my wife to figure them all out. We felt like we were treated as lowest beings in the world. There is definitely no respect coming from her even after we have just spent over $35K cash to purchase out new Wrangler - her attitude reflects on the Ourisman Delerships. We DO NOT deserve this kind of treatment from your dealership. I was so down that I wanted to get in touch with the president of the Ourisman Dealership to make the management aware of what she may have been doing to customers. After dealing with her, we were told by some employees (not Jim Olney) that that's how she acts whenever customers do not purchase any extended warranty from her - this is definitely WRONG customer service as we are still her customers! She should not be there to reflect Ourisman Dealsrship. But on the overall we're very happy and pleased with the vehicle purchase, as well as Jim's professionalism. Thank you! Santiago & Michelle Jambora 757-615-7245 More