Ourisman Chrysler Dodge Jeep RAM

Jim Olney was very professional and knowledgeable about the Jeep Wrangler. I have already used his name as recommendations to my friends that are now considering the Jeep Wangler. We would definitely dea the Jeep Wrangler. I have already used his name as recommendations to my friends that are now considering the Jeep Wangler. We would definitely deal with him again in the future. Great salesman with great personality. Thank you, Jim... from me and my wife. The only really bad or negative experience during our purchase was the Finance lady. When she found out that we were not willing to purchase the extended warranty, she did not talk to us anymore for almost the entire transaction with her (for about ten minutes). She just kept handing us the paperworks and it's up to me and my wife to figure them all out. We felt like we were treated as lowest beings in the world. There is definitely no respect coming from her even after we have just spent over $35K cash to purchase out new Wrangler - her attitude reflects on the Ourisman Delerships. We DO NOT deserve this kind of treatment from your dealership. I was so down that I wanted to get in touch with the president of the Ourisman Dealership to make the management aware of what she may have been doing to customers. After dealing with her, we were told by some employees (not Jim Olney) that that's how she acts whenever customers do not purchase any extended warranty from her - this is definitely WRONG customer service as we are still her customers! She should not be there to reflect Ourisman Dealsrship. But on the overall we're very happy and pleased with the vehicle purchase, as well as Jim's professionalism. Thank you! Santiago & Michelle Jambora 757-615-7245 More

I worked with Craig mostly over email and his responses were faster and had better detail than any other dealership in the area. I was a high maintenance customer and scheduled a test drive last minute, b were faster and had better detail than any other dealership in the area. I was a high maintenance customer and scheduled a test drive last minute, but Craig was available to accommodate. I got the best price from Ourisman in Clarksville, and I did a lot of research and searched Jeep dealers in a 100 mile radius. Luckily they are the closest dealership to my home, so it worked out well. More

I didn't have time to go from dealership to dealership to shop and haggle. I gave three dealerships the specs of what I wanted and asked for their best price. One didn't respond at all. Dan dealership to shop and haggle. I gave three dealerships the specs of what I wanted and asked for their best price. One didn't respond at all. Dan didn't give up and eventually we ended up special ordering exactly what I wanted for a price we could all agree upon. I have been exceptionally pleased with the whole process and look forward to doing business with Dan again in the future. More

Dan Ipes was very patient with my husband and I during our buying process. He gave us a fair price and explained in detail how we reached that price. He offered us the opportunity to apply for financing our buying process. He gave us a fair price and explained in detail how we reached that price. He offered us the opportunity to apply for financing through the dealership, but did not pressure us to do so. He was waiting there for us when we arrived to pick up our Jeep. Dan had ensured that my new vehicle was clean and shiny-even though it had rained several times that day. The paperwork was relativly painless. :) Mr. Ipes even escourted us to the parts department to help us find new floor mats to go with the new jeep. In all- it was a great experience. We are from NC, and this could have been a nightmare buying from a dealership in MD. Thanks to Dan, it was wonderful! More

Sylvia Jeffers was warm, friendly, not overbearing and aggressive. A nice person to deal with. I worked with them over three days via email and the web, but they never pushed on anything, nice, and inv aggressive. A nice person to deal with. I worked with them over three days via email and the web, but they never pushed on anything, nice, and invited me down for a test drive. I had financing when I went in, but I was upside down 4k and the interest rate was 11.52 for 72 months, and it would not cover the purchase price on the used car I wanted. After test driving a new car, they were able to arrange financing at 9.02, for 75 months, and most importantly to me, after dealers rebates, they were able to roll the remaining amount of negative equity into the new vehicle loan, and the loan covered the tags, title, and fees. I walked in 4k upside down, on a 2007 car, with 125k miles on it, and without any money down, zero, I was able to drive out a few hours later in my first new vehicle in my life. It was a nice experience. Thank and bless you all. Mfs More

If you truly want no haggle pricing with exceptional, straightforward service this is the Chrysler/Dodge/Jeep/Ram dealer you are looking for. Sylvia Jeffers gave me the TRUE internet pricing I qualified straightforward service this is the Chrysler/Dodge/Jeep/Ram dealer you are looking for. Sylvia Jeffers gave me the TRUE internet pricing I qualified for & went to bat to hold the vehicle for me to travel 500+ miles (by plane). Sylvia put me in the capable hands of Jim Olney (who kindly picked me up from the airport) to finalize my Jeep Grand Cherokee delivery (as Sylvia was not able to be present on my travel dates, yet still contacted me via phone on her free time to verify things were going smoothly & as planned). Jim was just as straightforward as Sylvia with no surprise fees or haggling. If I had gotten the same honest, humane service through my local Boston dealership I wouldn't have bothered with the travel but in the end am so glad I did! I was extremely nervous to deal with the financing department (as I have heard of extra fees & financing not matching the quoted offer). Dina Marshalek (finance director), made it completely painless & exactly as quoted. Dina had a no pressure attitude combined with a professionalism I appreciated. She let me know the availability of protecting my new purchase without forcing unnecessary or wanted "extras". In my experience, I didn't believe a car buying experience could be so stress-free. The team at this dealership made this experience a reality & I would recommend them to anyone who wants to buy a car the way they want it, at the price they want it, and without having to spend an entire day in and out of offices within a dealership. Thanks Much!! More

Sherwin was very friendly and courteous as well as being knowledgeable about the Jeep I was interested in. The dealership had a very good selection of vehicles so I had no trouble finding one with the featu knowledgeable about the Jeep I was interested in. The dealership had a very good selection of vehicles so I had no trouble finding one with the features i wanted. I was able to negotiate a fair price and the folks at Ourisman made the paperwork a painless experience. Overall, a very good experience. I would purchase again from this dealership. More

First this website is so lame. I have to type five times for the same words! It doesn't accept the copy from my old type. I tried to make a deal during the trip to DC. I had asked several questions and for the same words! It doesn't accept the copy from my old type. I tried to make a deal during the trip to DC. I had asked several questions and Jim answered these during weekend. Even we couldn't make the deal, Jim is very professional and HONEST. He didn't try to bring in and play with me. Instead, he answered my questions directly without wasting my time. I would definitely recommend this dealer to my friends if they are local. More

Our experience with Daniel was great. He handled our sale on line at our request. Did not bother us with unwanted phone calls. He was willing to make a sale so that we felt we got a good deal. He was sale on line at our request. Did not bother us with unwanted phone calls. He was willing to make a sale so that we felt we got a good deal. He was off on Saturday, so he had Sylvia assist with the final sale of the Jeep, the test drive, paperwork, and trade in details. She then had us work with Jeff. All 3 of these employees were friendly, straightforward and helped my husband and I with the questions we had. We were not stressed by the process once we started working with this team. More

On May 24th, I entered Ourisman's Chrysler Jeep Dodge to buy a Dodge Challenger, having no idea I would have the best purchasing experience of my life! I was greeted by Jason Kerr, who shattered all to buy a Dodge Challenger, having no idea I would have the best purchasing experience of my life! I was greeted by Jason Kerr, who shattered all of my misconceptions of how a car salesman can be. He was extremely friendly, but not in any cheesy or phony sort of way. We went for a test drive, and I felt as if I was in the Challenger with a friend who was an expert on this car. There were no pressuring or pesky questions, where you feel as though the salesperson wants to cram the sale down your throat haha. We laughed and joked while he taught and pointed out to me all the valuable details of the car. I really, really liked my entire experience with Jason and have already recommended him and the dealership to my friends. He was efficient as well, not leaving me sitting in my chair waiting. The dealership is very lucky to have him, and I felt extremely lucky to have been helped by him. The price was fair and my overall experience was amazing. My final step was with finance and I stepped into Dina Marshalek's office. As soon as I entered the room, I was approached with a genuine, warm greeting, big natural smile, and I immediately sensed that this was a woman who enjoys working with people. Amazingly, though, we began the meeting laughing and joking. I forgot for a moment that I was there to purchase a vehicle. Dina was able to work with my needs, above and beyond my expectations, making my purchase even more friendly and phenominal. I felt like I was in a dream, it was that fantastic! In addition to being so wonderful to talk with, Dina was equally professional and efficient in helping me, not having me spend all sorts of wasted time, like car dealerships are notorious for doing. I can't say enough about her. The dealership is blessed to have her on their team, and I feel blessed to have dealt with her. She rocks!!!Any future car I need, I'm buying from her and Jason. The icing on top of the icing on the cake was the choice of receiving as a promotion a courtesy 32 inch television or a Kindle. Wow! I chose the television. My only disappointment that day was that it couldn't be mounted as part of the sunroof hahahaha. Joking. Dina and Jason, thank you again for everything. Sincerely, Bryan Morris More