Ourisman Chrysler Dodge Jeep Ram of Bowie

Great Service I purchased my car from Ourisman back in 2013 and it was a seamless and great experience!! I recently dropped it off to get service and I was blown I purchased my car from Ourisman back in 2013 and it was a seamless and great experience!! I recently dropped it off to get service and I was blown away by the awesome service team. Christopher Odom was so awesome!! My husband and I are big on good customer service. We were so pleased with the level of service and professionalism from the service team. I am so happy I was able to find Chris and now I finally found an awesome service advisor. Keep up the great work Ourisman staff!! More

Fair and Easy to work with Emmanuel Kisob is knowledgeable and personable. He made the car-buying easy and enjoyable. I will certainly use him for future purchases. Thanks for a Emmanuel Kisob is knowledgeable and personable. He made the car-buying easy and enjoyable. I will certainly use him for future purchases. Thanks for all your help, Emmanuel! More

Jeep Service I live in the Annapolis area I have two jeep dealers near my home. And I don’t care for either one of them. I started doing business with ourisman in I live in the Annapolis area I have two jeep dealers near my home. And I don’t care for either one of them. I started doing business with ourisman in 2016 , I am very happy and it’s worth the drive coming from Annapolis. Thank you! More

Good Car buying experience! Smooth experience from beginning to end, I'd definitely buy another car from Emmanuel! Very happy with my new (used) car and great customer service. Smooth experience from beginning to end, I'd definitely buy another car from Emmanuel! Very happy with my new (used) car and great customer service. More

Best experience ever buying a vehicle! Recieved quotes from three different dealerships,all to high. Talked with Raymond Walford he quotes me a price 5,000 less. Bought my Pacifica one day Recieved quotes from three different dealerships,all to high. Talked with Raymond Walford he quotes me a price 5,000 less. Bought my Pacifica one day later. Raymond was very friendly and made the process easy and stress free. The finance department was also great. Donna Jones was very friendly and worked with me to get me to the payment I wanted. My wife and I highly recommend this dealership! From Raymond in sales to Donna in finance,this was a great experience! Thank You! More

Outstanding visit! Raymond Walford was very good to work with. He got me in and out with no problems! Honest and knew exactly what I needed. No hidden agendas here! Raymond Walford was very good to work with. He got me in and out with no problems! Honest and knew exactly what I needed. No hidden agendas here! Great experience. Called him a week later and he was able to answer a question on the spot. Highly recommend! More

Top Notch All The Way!! I just bought my amazing new Jeep. Preston is extraordinary - professional, responsive, and extremely knowledgeable about Jeeps and 4 wheeling. He pat I just bought my amazing new Jeep. Preston is extraordinary - professional, responsive, and extremely knowledgeable about Jeeps and 4 wheeling. He patiently helped me pick just the right equipment for my requirements, found the perfect Jeep, and made the buying process painless (amazing!) in spite of the fact that I was able to negotiate a very fair deal. Lauren made the paperwork a SNAP! From first stop in the showroom to delivery of my new Jeep, this is the best experience I have ever had buying a car... More

Easy going and wonderful to work with Raymond was a great guy to work with. Listened to what we wanted, answered my one million questions with patience. Highly recommend working with Ray Raymond was a great guy to work with. Listened to what we wanted, answered my one million questions with patience. Highly recommend working with Raymond and team! More

New vehicle purchase was okay...warranty issue was unaccepta Bought a new Ram from Bowie Ourisman CDJR several months back and it was an okay experience. The sales team did their job but they did input a few typ Bought a new Ram from Bowie Ourisman CDJR several months back and it was an okay experience. The sales team did their job but they did input a few typos/misinformation during the purchase process which created minor headaches in the few weeks after with getting tags and the usual follow up items after buying a new vehicle. Overall the new vehicle purchase was a fine experience and there's not much to say about it here. Where there was a serious problem was with how their service manager handled an issue with a 2016 Cherokee that we have owned since new. This Jeep has had documented issues with burning oil since it was new. Due to the issue becoming increasingly worse we took it to Bowie Ourisman CDJR for an oil consumption test to see how much it was burning. The way this test works is you take the car in and they verify oil level and then they tell you to drive it for about 1,000miles. After the 1,000miles you bring the car back for them to check the oil and determine the exact amount burned. We followed their orders and drove the car, then brought it back. The problems arise from the fact that they overfilled the oil pan before the start of the test. Meaning when it was returned to be checked, if it read 1quart low, it would have in fact burned 2quarts in order to be that low on the dipstick. Based on the fact that it was overfilled beforehand, it would understate how much got burned at the end of the test. So after they checked the oil level at the end of the test they tried to get us to sign a piece of paperwork saying the engine is okay and that it cheked out just fine, within manufacturer standards. But we knew it wasn't burning at an acceptable rate because we were already consistently exhibiting engine issues (hard starts, sputtering, etc) due to low oil after we drove anything over 1,000miles with the car. The service manager told us there's nothing to complain about and that we should just check the oil every 1,000miles and fill it up when necessary and that would be acceptable in his mind! Long story short we are unsure why this dealership was so adamant about getting us to agree the engine was fine so we left immediately and took the vehicle to another CDJR dealership in Maryland. They performed a proper oil consumption test and sealed all the entry/exit points for engine oil so that nothing could be tampered with (Bowie did not do this). The second dealership's recommendation, after consulting with the manufacturer, was that a new engine was needed due to high oil consumption and it has already been replaced with a new engine at this dealership. This vehicle is the second biggest purchase aside from a house that we will make in our lives and we have years of payments left to make on it. The last thing we want is to be worrying about the health of the engine and oil levels when its not even 2years old. Let alone how bad the problem would become in the years to come. Needing to check the oil level on a vehicle 3to4 times between its scheduled oil change interval is not acceptable even if their service manager tried to explain otherwise! Another important note is that our first step was to email the dealership and try to resolve the issues but that went unanswered and we got no response out of them. Taking Ourisman Bowie CDJR's word on this vehicle would have saddled us with a problem in the future and it's a good thing we found another dealership that we can trust with our future business for our Ram and Jeep whether it's service/warranty work or any new vehicle purchases in the future. More

Great experience from the beginning of the process to finalized deal. Will return for next purchase. Friendly staff no unwanted pressure. Up front about entire deal. from the beginning of the process to finalized deal. Will return for next purchase. Friendly staff no unwanted pressure. Up front about entire deal. More