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Ourisman Chrysler Dodge Jeep Ram of Bowie
Bowie, MD
924 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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924 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie
December 18, 2017
Awesome Customer Service Monty greeted me as soon as I came in and assigned someone to me immediately. Tyler listened to my needs and brought me exactly what I wanted to see. Monty greeted me as soon as I came in and assigned someone to me immediately. Tyler listened to my needs and brought me exactly what I wanted to see. He did not push anything on more nor force me to look at other things. I appreciate that. Finally Ms. Smith was very nice and did an awesome job in closing out the deal. She was very understanding to my needs and exceeded my expectations of service. I was in The dealership for no more than 2 hours (if that). I will be certainly bringing a friend to this dealership in a few weeks. Hopefully we get to see the individuals I had the pleasure of working with. More
by L. Ruffin
Employees Worked With
Lauren Smith, Monty Harika, Tyler Walker
December 10, 2017
Excellent Customer Service Great buying experience. Would recommend to anyone. Friendly knowledge team looking to get you the best deal. Make you feel comfortable about where yo Great buying experience. Would recommend to anyone. Friendly knowledge team looking to get you the best deal. Make you feel comfortable about where you took your business. Go see Mr. Raymond! More
by T
Employees Worked With
Lauren Smith, Michael Click, Raymond Walford
December 05, 2017
Phenomenal Experience Thank you so much Emmanuel for getting me into my dream car. You provided the Best customer service I've ever experienced! You made my family and myse Thank you so much Emmanuel for getting me into my dream car. You provided the Best customer service I've ever experienced! You made my family and myself feel right at home. You made car buying so easy and seamless!!!! More
by DionnaC
Employees Worked With
Emmanuel Kisob
November 22, 2017
Uexepected I was on a tight bouget.but I needed a new car,Mr Raymond got me a nice car and also fit my bouget,thank u Raymond Sandra Addo I was on a tight bouget.but I needed a new car,Mr Raymond got me a nice car and also fit my bouget,thank u Raymond Sandra Addo More
by Happy lady
Employees Worked With
Raymond Walford
November 20, 2017
great customer service I am a first time car buyer, Raymond worked based on what I wanted and my range... unlike some dealers. Quick response and good deal... also , great c I am a first time car buyer, Raymond worked based on what I wanted and my range... unlike some dealers. Quick response and good deal... also , great customer service More
by Seyi
Employees Worked With
Raymond Walford, Carlos Sanders, Monty Harika
November 18, 2017
Great Customer Service I was in the market for a new car after my car suddenly broke down on me. With time of the essence, Raymond jumped into action and found me the perfec I was in the market for a new car after my car suddenly broke down on me. With time of the essence, Raymond jumped into action and found me the perfect Jeep that fit within my budget and needs. The transaction was easy, fast, and most importantly, stress free! Raymond was responsive and patient; he took the time out to listen to exactly what I wanted in a vehicle, and he delivered! More
by Satisfied Customer!
Employees Worked With
Raymond Walford
November 15, 2017
CONSIDER YOURSELF WARNED After reading all the glowing reviews we thought this would be a great place to purchase our new Dodge RAM. Our dream truck purchase turned into a NI After reading all the glowing reviews we thought this would be a great place to purchase our new Dodge RAM. Our dream truck purchase turned into a NIGHTMARE as soon as they had our money. The salesperson was phenomenal, very helpful and knowledgeable (Vincenzo). It all fell apart from financing forward. The Finance rep we had was completely inept (Ash, has British accent) and actually put the WRONG NAME on our documents and we had to then go back and sign NEW documents. This was a huge inconvenience as we do not work normal hours nor live near the dealership. Additionally, there was a discrepancy over taxes. We asked the Finance rep, many times, to verify there would be NO FEE as a result of doing the transaction the way HE recommended and he said no. He was also handling multiple deals at the time and rushing through our transaction. He said don't worry about it, we do this all the time etc. So we left. Later we find out his error was going to cost us over $600 in taxes. We began calling the dealership (GOOD LUCK) and they went to all the wrong people who either had nothing to do with the situation or no authority to do anything about it. We left messages for the General Manager (Levi Haslup) that went unreturned. We finally had to GO BACK there in person to meet with the GM unannounced. Levi insinuated that blame lay on both sides which it clearly DID NOT. He offered to pay some of the fee but not all. That is not fair if ALL the blame is theirs then they should pay ALL the fee. Additionally, the truck was sold to us with a broken back up camera and with part of the truck bed cover falling off that had to be glued back on. We've had to involve the Maryland Attorney General and are now in the process of suing them in small claims court. Complete nightmare. This should tell you something future buyer. If they aren't willing to assume responsibility for $600 on a $52k+ truck purchase, what will they do to you if you have a much larger issue? More
by Truthful Consumer
Employees Worked With
Ash - Finance, Levi Haslup
November 10, 2017
Trade In Purchase This was my second purchase. Upgraded from a Jeep Cherokee to a Grand Cherokee. Couldn't be happier with my purchase. Raymond is very knowledgeable This was my second purchase. Upgraded from a Jeep Cherokee to a Grand Cherokee. Couldn't be happier with my purchase. Raymond is very knowledgeable, helpful and most of all honest. Donna was wonderful to work with. More
by EMP
Employees Worked With
Raymond Walford, Donna Jones
November 05, 2017
First time Jeep Buyer Plenty of vehicles to choose from, no surprises with final price. Knowledgeable salesman and finance employees (Don and Lauren) gave me all the infor Plenty of vehicles to choose from, no surprises with final price. Knowledgeable salesman and finance employees (Don and Lauren) gave me all the information I needed to confidently purchase my first Jeep! More
by gadamshi
Employees Worked With
Lauren Smith, Don Nnatubeugo
November 02, 2017
Professional and honest! Great service, willing to help, very welcoming and friendly. Goood with families with kids. Would highly recommend! Left with a car (Jeep trail hawk ) Great service, willing to help, very welcoming and friendly. Goood with families with kids. Would highly recommend! Left with a car (Jeep trail hawk ) we wanted. Thank you. More
by Anna W
Employees Worked With
Finance man with mustache., Monty Harika, Emmanuel Kisob
