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Ourisman Chrysler Dodge Jeep Ram of Bowie

Bowie, MD

4.1
924 Reviews
Call Dealership (301) 249-4227
View Awards

2406 Crain Highway

Bowie, MD

20716

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924 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie

June 25, 2024

Texted in advance of showing up to test drive a car. Arrived to find out the vehicle was trapped behind another vehicle, then turned out it had no battery, showing how well the dealership cares for its More

by danny.z.zhu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kunta Mambouray, Cinthia Rodriguez
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Jul 09, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to share your detailed feedback with us, danny.z.zhu. We take your concerns seriously and apologize for your less than ideal experience. This is not the level of excellent customer service we are known for or seek to provide. Regarding pricing, some third-party websites take longer to update than others. Our website is always up to date. Regarding financing, we apologize for the long wait during the paperwork process. Some days are busier than others and we work as hard as we can to keep things efficient. We appreciate your patience. Thank you for bringing these concerns to our attention and helping us improve our services. We look forward to restoring your trust in Ourisman and making your next experience a 5-star one. If you have any questions, our General Manager, Brad Hamilton, can be contacted directly at Brad@OurismanCars.com.

June 21, 2024

David was incredible! Very professional and knowledgeable. He went over and beyond the call of duty! More

by nicolejean.nd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jul 09, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for the 5 stars! We appreciate your business and are delighted to hear about your positive experience working with David. Glad his knowledge and professionalism made servicing your Jeep a pleasant experience. We look forward to your next visit with Ourisman CDJR of Bowie. Have safe travels!

June 19, 2024

I was treated with respect and everyone was nice. They answered all my questions about my jeep gladiator. More

by michealnelson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tia
Print
Jul 09, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much, michealnelson13, for taking the time to leave a review! Our top priority is excellent customer service, and we're delighted you experienced that working with our kind and respectful team. Glad all your questions were answered to your satisfaction. We'll be sure to pass your kind words on to our team and tell them to keep up the great work. If you or your Jeep needs anything, from an oil change to repair work, we're here anytime. Thanks for supporting us and take care!

June 10, 2024

Excellent service was provided to my truck that I could not achieve from other dealer. More

by robgf100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Representatives: Paul
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Jul 09, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thanks a bunch for the 5 stars, robgf100! We're glad you experienced excellent service working with our Service Department at Ourisman CDJR of Bowie. We'll be sure to pass your kind words on to Paul and the rest of our team. If you or your Dodge needs anything, please don't hesitate to give us a call or visit our website. We're here anytime. Thanks for supporting us and enjoy the rest of your day!

June 02, 2024

Purchasing my new vehicle from them wasn’t as difficult as I thought it would be. Everyone I dealt with was courteous and very professional. All of my questions about financing and insurance were thoroug More

by Felicia Strong-Persaud
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph, Aaron and the new employee that has been there for approximately three weeks.
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Aug 01, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you very much for your 5-star review, Felicia Strong-Persaud! We're thrilled to hear about your positive car buying experience at Ourisman CDJR of Bowie. We're grateful Joseph, Aaron, and the rest of our team was there to answer your questions and get you a great deal. If you have any suggestions for how we can improve your trade-in experience, please contact us directly. Your satisfaction is our top priority. Thanks for supporting us and have safe travels!

May 16, 2024

Outstanding service! They even provided me a ride home via Lyft. The team followed up the next day and had my vehicle ready to go. More

by dphimm15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service-Paul
Print
May 03, 2024

Great Service from the Service Team. I will definitely be back and recommend to others. More

by kelvinbfowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brttany
Print
May 16, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Kelvin, thank you for taking the time to leave a review! We're thrilled to hear you had a 5-star experience working with our team at Ourisman CDJR of Bowie. Our top priority is excellent customer service, and we look forward to welcoming you back. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, please give us a call or visit our website. We're here anytime! Thanks for your recommendation and support. Have safe travels.

April 22, 2024

We had an emergency when are vehicle broke down on a Sunday. Our Expedition was towed to Ourisman and the Staff went out of their way to help us. Excellent Staff. Thanks to Everyone! More

by margarete.hinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mannie Leon in Sales & Layna Welch
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Apr 23, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Margarete we're so glad to hear that our team at Ourisman was able to assist you during your vehicle emergency! Providing exceptional service, especially in challenging situations, is something we strive for. Thank you for taking the time to share your positive experience, and if you ever need assistance in the future, please don't hesitate to reach out. Safe travels!

April 12, 2024

I had a Fast and good service. Oil change inly took a dew hours and reasonably priced. More

by Crossbosspk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Valenzuela
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Apr 13, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for your positive feedback! We're glad to hear that you were satisfied with the fast and efficient service you received for your oil change. Providing quick, quality service at a reasonable price is always our goal. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

April 06, 2024

Good service. Would have preferred to be giving a call regarding total cost prior to completing the service. Delivered on time. More

by Nut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
Print
Apr 06, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for your feedback. We appreciate your preference for a call regarding total cost prior to service completion. We will take this into consideration for future interactions to ensure a more transparent and satisfactory experience for you. We're glad to hear that despite this, we were able to deliver the service on time. If you have any further concerns or questions, please don't hesitate to reach out to us. Your satisfaction is our priority.

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