Ourisman Chrysler Dodge Jeep Ram of Bowie
Bowie, MD
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924 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie
Great Experience!! I had a great experience from start to finish. Raymond Walford and Monty Harika were very helpful and friendly. They both worked hard on getting me I had a great experience from start to finish. Raymond Walford and Monty Harika were very helpful and friendly. They both worked hard on getting me the most for my trade-in and a great deal on my new Ram 2500. Donna Jones did a great job explaining the add-ons and financing options. Thanks so much to all involved!! More
Friendly & Helpful Salespeople! My husband and I purchased a 2015 Toyota Highlander. To begin, it was a long process as we had done our research and knew what we wanted. I had the pl My husband and I purchased a 2015 Toyota Highlander. To begin, it was a long process as we had done our research and knew what we wanted. I had the pleasure of working with Raymond Walford. He was vey upfront and helpful with any questions we had and was persistent in keeping in touch. I had initially contacted him and ended up waiting about 3 weeks before we decided we were serious. We did have limited exposure to the pre-owned sales manager but that was okay. We also had a bit of anxiety with what we would get for our trade-in after negotiating the car we wanted to buy. It worked out in our favor All in all, the staff was very friendly. The transaction was as quick as it possible could go since we had all the necessary paperwork. They knew we were serious and we appreciated their business professionalism. The finance person tried to keep things lighthearted and didn't try to up sell us. which was good. However, he seemed to hurry through things but I guess when you do that for a living, it can get monotonous. Delivery of the car was in great condition despite being preowned. The only thing that my husband and I think the dealership could do better is coordinate their stream of email correspondence. It seems like some dealerships have their e-sales communication down while others seem a bit disconnected from the customer (we had 3 different people from the dealership in touch with me- not sure why). Thanks so much for the whole team for giving us a positive buying experience!! More
The Friendly Dealer One of the easiest buying process we have had. Our sales person Lauren Smith was knowledable and informative without being pushy. She listened to wha One of the easiest buying process we have had. Our sales person Lauren Smith was knowledable and informative without being pushy. She listened to what we wanted and delivered without and gimmicks. Our finance person Donna Jones was helpful and didn't try to sell add ons, everything was explained to us, no hidden fees. A totally great experience More
awesome! customer service was perfect and people lovely. Emmanuel Kisob and Monty Harika was so nice and very helpful on the choice on my new car. customer service was perfect and people lovely. Emmanuel Kisob and Monty Harika was so nice and very helpful on the choice on my new car. More
Great experience My husband and I traveled over 6 hours to this dealership to purchase our Ram 3500. Our salesman Raymond Walford was above professional. He was very My husband and I traveled over 6 hours to this dealership to purchase our Ram 3500. Our salesman Raymond Walford was above professional. He was very knowledgeable about the vehicle and if he could not answer our question, he found out the answer. The Sales Manager and Finance Manage were also very professional. Our experience was one of the best we have ever had when purchasing a vehicle. We would highly recommend other customers to purchase their vehicle from this dealership. More
Jeep Patriot Gary Bearor and Mike Click were great! The service they offered was excellant, both men very knowlegeable about their products. They were very patie Gary Bearor and Mike Click were great! The service they offered was excellant, both men very knowlegeable about their products. They were very patient with me while I was trying to decide on a used or new vehicle and very honest about the whole process and took the time to explain things to me in more depth. I would definitely recommend them and will buy from them again if the need is there.. More
I purchased a 2016 Jeep Grand Cherokee Limited. I was very impressed with the knowledge from my sales representative Gary on the 2016 Jeep line. He took time and explained all the options to me on I was very impressed with the knowledge from my sales representative Gary on the 2016 Jeep line. He took time and explained all the options to me on each vehicle I test drove. Gary listened to my needs, was patient and helped me find the perfect vehicle for my family. More
Excellent! Eddie Johnson was so helpful in finding me the perfect car! I cannot thank him enough for his excellent service! Ron Ward also helped make my car buyi Eddie Johnson was so helpful in finding me the perfect car! I cannot thank him enough for his excellent service! Ron Ward also helped make my car buying experience stress free! Thank you! More
Laid back atmosphere Keon was super helpful. I felt like I was his best customer. Everyone was friendly. The negotiation was low stress and I got the best price by far. I Keon was super helpful. I felt like I was his best customer. Everyone was friendly. The negotiation was low stress and I got the best price by far. I would recommend this dealership to anyone. More
They sell great cars but, the service is a disappointme We bought our Jeep Grand Cherokee in 2013. All of the service has been at the dealership. When they sell a new car, they offer the Ourisman Advantage. We bought our Jeep Grand Cherokee in 2013. All of the service has been at the dealership. When they sell a new car, they offer the Ourisman Advantage. The advantage offers a car wash with service, a loaner car program and full exterior detail every 24 months. When I went for scheduled today's appointment, I asked for advantage benefits. I arrived at 6:30 AM but they didn't have a loaner car available. When I asked for my detail, they said that I needed to bring the car in earlier, service starts at 7:00. They promised to hand wash the car, and I agreed. When I picked up the Jeep ten hours later, it had not been washed. I am so disappointed in their false advertising and not fulfilling their words. I picked a terrible dealership to buy my Jeep. More

