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Ourisman Chrysler Dodge Jeep Ram of Bowie
Bowie, MD
924 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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924 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie
November 15, 2015
Condescending and patronizing My daughter went in to make her first purchase of a car and ended up with a person who simply didn't understand how to listen or engage. Buying your My daughter went in to make her first purchase of a car and ended up with a person who simply didn't understand how to listen or engage. Buying your first new car should be an exciting experience - not one that you dread and belittles you. I recommend that Ourisman spend some time teaching their salesmen how to engage with their clients in a thoughtful and supportive way. The old school methods of the used car salesman simply no longer work in a world where information on price and expectation are available at the touch of a button. More
by NotSatisfied
Employees Worked With
Raymond Walford
November 12, 2015
Crappy customer service Rude and unprofessional. Had my car in the shop no less than four times for the same thing. Did not properly put brakes on my car. Don't ask for a ren Rude and unprofessional. Had my car in the shop no less than four times for the same thing. Did not properly put brakes on my car. Don't ask for a rental either! God forbid. More
by Chase7758
Employees Worked With
Brad, Steven Page
November 07, 2015
Best, Most Professional Experience Lauren and Ron were wonderful to work with. We had a bad experience with another Jeep dealer and they made the whole process a positive experience! Hi Lauren and Ron were wonderful to work with. We had a bad experience with another Jeep dealer and they made the whole process a positive experience! Highly recommend them!! More
by BeckyB
Employees Worked With
Ron Ward, Lauren Smith
October 09, 2015
Excellent service My Salesman was Eddie Johnson, Mr. Johnson waisted no time assisting my wife, and I purchase my 2012 Ramsey 1500 Larimer, and expedited the paperwor My Salesman was Eddie Johnson, Mr. Johnson waisted no time assisting my wife, and I purchase my 2012 Ramsey 1500 Larimer, and expedited the paperwork so we were in, and out, I highly recommend Mr. Johnson to service mine, or anyone's purchase of a vehicle! More
by The Hebrew 1234
September 07, 2015
Perfect Sale I really appreciate the help from Lauren Smith to purchasing my 06' Nissan Sentra. She actually went out of her way to help me to get the vehicle I ne I really appreciate the help from Lauren Smith to purchasing my 06' Nissan Sentra. She actually went out of her way to help me to get the vehicle I need for my everyday use. She was genuine, and treated me like an actual human being. Definitely knows how to do her job! More
by soprano93
Employees Worked With
Lauren Smith
August 18, 2015
Liars - can't be trusted! My son purchased a used Hyundai from Ourisman Dodge in Bowie Maryland. The check engine light was on for a bad TPS (Tire Pressure) sensor and he was t My son purchased a used Hyundai from Ourisman Dodge in Bowie Maryland. The check engine light was on for a bad TPS (Tire Pressure) sensor and he was told they would repair the issue if he bought the car and brought it back to service. He was also promised floor mats and told they would be available that weekend. The service department said the TPS light was bad and he had 2 nails in his tires. Coincidentally, my son had to add air to his tire every day. The rude service manager gave him an offer to replace either the TPS sensor OR the tire... but not both. Absolutely ridiculous. It's been several weeks and the floor mats are not available yet. Avoid this dealership at all costs! They are liars. Brandon Ritter is really good at selling cars but never returns phone calls as promised. More
by OurismanDodgeBowieSucks
August 13, 2015
BEST CAR BUYING EXPERIENCE Everyone there was great They went out of there way to make sure we got the best deal on the truck we wanted. I would highly recommend car or truck sh Everyone there was great They went out of there way to make sure we got the best deal on the truck we wanted. I would highly recommend car or truck shopping here!!!!!! More
by dan c.
Employees Worked With
Kevin Battle, Chris Johnson
August 09, 2015
Perfect Car Buying Experience Everyone there was extremely helpful and went out of their ways to get us the best deal and vehicle we could ask for!! I highly recommend car shopping Everyone there was extremely helpful and went out of their ways to get us the best deal and vehicle we could ask for!! I highly recommend car shopping here!! More
by gbressler
August 04, 2015
The worst Ann lacks communication skills. It took 3 says to get a simple repair done. I had to call her to get updates and she didn't return my calls. She di Ann lacks communication skills. It took 3 says to get a simple repair done. I had to call her to get updates and she didn't return my calls. She didn't even apologize for the poor service. If you have to take your car here for service please ask for Steven, he is excellent. More
by Dodgeman
Employees Worked With
Ann Gustafson, Steven Page
July 31, 2015
AMAZING DONNELL MONTGOMERY SALES REP DONNELL MONTGOMERY SALES REP YOU ARE AMAZING AND OUTSTANDING CUSTOMER SERVICE TRUELY YOUR A ASSET TO THIS TEAM AND COMPANY MY SON WENT EVERYWHERE AS A DONNELL MONTGOMERY SALES REP YOU ARE AMAZING AND OUTSTANDING CUSTOMER SERVICE TRUELY YOUR A ASSET TO THIS TEAM AND COMPANY MY SON WENT EVERYWHERE AS A FIRST TIME BUYER SCAMS AND NO CUSTOMER SERVICE. NOT ONLY DID HE DRIVE OFF THE LOT WITH HIS FIRST CAR BUT GREAT FINANCING TEAM THANKS TO CHRIS JOHNSON FOR GOING THE EXTRA MILES, AND CHU PARK. WE HAVE ALREADY TOLD EVERYONE WE KNOW TO COME TO YOUR DEALERSHIP. MR. OURISMAN I HAVE WRITTEN A LETTER TO YOUR ATTENTION YOU HAVE A WONDERFUL CUSTOMER SERVICE TEAM!!!!! THE HONESTY, THE HARD WORK!!! DONNELL MONTGOMERY THANK YOU AGAIN KEEP YOUR SMILE BECAUSE WE HAVE RECOMMENDED TONS OF PEOPLE TO COME TO YOU MAY GOD BLESS YOU COMPELTELY. THE AASE FAMILY. More
by julieaase
Employees Worked With
Michael Click
