Ourisman Chrysler Dodge Jeep Ram of Bowie

By far the worst experience I've had buying a car. First off...I bought a brand new $30,000 Dodge Charger car back in April. They put down the wrong VIN on the paperwork and had me driving around in a First off...I bought a brand new $30,000 Dodge Charger car back in April. They put down the wrong VIN on the paperwork and had me driving around in an unregistered vehicle for almost a month...I'm sure if I would've been pulled over they would've understood(ha yea right!). Second off...they sent the wrong paperwork into the MVA even after the VIN situation was fixed. The manager Ron(who comes off as a used car salesman with all his false promises) " I promise I will contact you immediately when the tags get here to the dealership". All this is after I've I had to drive to dealership 4 times because I could get a straight answer over the phone and I needed to get another set of temp tags. Third off...Its AUGUST 9th now and I still do not have my plates. I call the dealership and speak to Andrew to tell him I still do not have my plates or title. He states the tags are there at the dealership. When I arrive he says the tags have been here for sometime(20 days to be exact). I ask him why I was not contacted...he says since I had a co-signer they probably left her a message on her phone(lie) and that's probably where they sent the title to my vehicle as well(another lie). When we talk to the lady who give me my plates there's an envelope with my registration and...wait for it...my title!! Great job detective!! You couldn't look in the envelope?! Now you think this place would attempt in somehow to make it for me considering I talked about buying a new Jeep as well for the winter time. Nope! Not at all! I mentioned a minor scratch on my car and asked if they could fix it considering I drove to this place 5 times and the headache they put me through. Their answer...we have a guy who can take a look at it for you and we'll let you know a price. Really?! You're going to charge me for how much money I spent coming up here! In the end all I can say is I will definitely not be purchasing my jeep here. My only recommendation is not to purchase a vehicle here...please save yourself a headache and money. More

We had visited several dealerships before coming to Ourisman Chrysler Jeep of Bowie because we were not satisfied with our experiences. After our first visit at the Bowie dealership we knew we had fou Ourisman Chrysler Jeep of Bowie because we were not satisfied with our experiences. After our first visit at the Bowie dealership we knew we had found a place where we could do business. We worked with Andrew Thomas while he was training Yasir Martinez. The fact that our visit included employee training did not in anyway deter from providing us excellent customer service. In fact, both Andrew and Yasir were exceptionally accommodating to our questions and concerns. Andrew, being the most experienced assured that our purchase was delivered on time and in accordance with the terms we had agreed upon. Of worthy of note, Andrew was very knowledgeable of the mechanical and interior designs of the vehicle. He was very helpful in walking us through all the electronic features that were new and initially confusing to us. Andrew also personally handled a return visit to repair a nick in the paint. We left the vehicle with Andrew and picked it up from him the next day with work completed. Andrew's friendly and professional qualities are a real attribute to your dealership. Yasir is well on his way to providing you with the same. We will not hesitate to refer others to your dealership. As an aside, Dana in finance is top notch - friendly, thorough, and no high pressure. More

I went to a Dodge dealer located on Annapolis first where apparently they don't want to sale cars or they do not care about customer's needs. BUT right after that, I drove to Ourisman Chrysler Dodge Jeep Ram apparently they don't want to sale cars or they do not care about customer's needs. BUT right after that, I drove to Ourisman Chrysler Dodge Jeep Ram of Bowie where they don't just care about sales but they REALLY care about meeting ALL the customers requirements and needs. Their professionalism and experience made possible to me and my family to have the exact vehicle for us plus respecting our budget. I highly recommend this dealer and I want to highlight the excellent assistance and service that me and my family received from Andrew Thomas (salesman) and Robert Ourisman (manager). More

Ourisman Chrysler of Bowie was a great experience for me. As soon as I stepped out of my car, I was greeted by a sales representative who directed me to Mike Hickerson. Mike evaluated my needs of what I wa As soon as I stepped out of my car, I was greeted by a sales representative who directed me to Mike Hickerson. Mike evaluated my needs of what I was looking for in a car and showed me the models on their lot that was within my budget. He really understood my expectations and made me a satisfied customer. The finance manager, Dana, made the paperwork process very smooth and was a pleasure talking to. The sales manager, Ron, congratulated me on my purchase. From what I described, you can believe that the experience of buying a car from Ourisman Chrysler of Bowie was a friendly experience from the minute I arrived at the dealership. I would highly recommend this dealership because you feel comfortable talking to people who are looking out for your best interests and not just about making the sale. More

Excellent customer experience. Courteous, knowledgeable salesman who took time to thoroughly review the vehicle with me. Worked to deliver the Jeep Wrangler Sahara Unlimited at a very fair price with the salesman who took time to thoroughly review the vehicle with me. Worked to deliver the Jeep Wrangler Sahara Unlimited at a very fair price with the dealership sales manager. I would highly recommend this dealership to anyone shopping for a Jeep in the Baltimore/Washington DC area. 100% ratings in all categories...great team at Ourisman!!! More

Bought a new Ram 1500 and got a great deal, sales consultant, manager and business manager were all very friendly, professional and helpful. Had a quick,painless experience and left very happy. consultant, manager and business manager were all very friendly, professional and helpful. Had a quick,painless experience and left very happy. More

Wonderful service! Award winning team! I will recommend this place again and again! Billy and Ron make the process of buying a new car superb. this place again and again! Billy and Ron make the process of buying a new car superb. More

I was very pleased by my treatment and with Mr. Hickerson understanding of what I wanted and needed. He worked with my budget and was able to give a vehicle that not only fit my budget, made the payments wo understanding of what I wanted and needed. He worked with my budget and was able to give a vehicle that not only fit my budget, made the payments work and I was able to purchase a vehicle that had all the 'bells and whistles" that I wanted. More

Andrew was a wonderful salesman. He was friendly, honest, easygoing and not pushy at all. I really hate buying cars and wish I never had to do it, but he made the whole process quick and easy. I told him wha easygoing and not pushy at all. I really hate buying cars and wish I never had to do it, but he made the whole process quick and easy. I told him what i wanted and he contacted me because they had it. Price was an issue and he worked with me with no BS. I just wish he would have been in the finance department too! More

Not pushy and a fair price. The man behind the curtain, Ron was the most pleasant sales manager I have ever dealt with. None of the usual back and forth haggling, just a fair price and fair trade offer. Ron was the most pleasant sales manager I have ever dealt with. None of the usual back and forth haggling, just a fair price and fair trade offer. The only down side was after leaving, I noticed that the key Fob wasn't working and then my bad experience happened. I contacted my salesman who informed me that he noticed that the Fob was not working properly when he tried to access the truck for the test drive. Instead of figuring out what was wrong, he went forward through the entire sale without mentioning it. I emailed the next day, he replied that he noticed the Fob was not right and that was what warranties were for. Too bad to ruin what I thought was the most seamless, painless new vehicle purchase that I had ever encountered. Three hours at the repair shop, time lost at work to learn that parts needed to be ordered. An up front acknowledgment of the problem would have gone a long way instead of hiding it. Anyway, positive experience, just advice to check everything as your salesman is only interested in the sale. Ron is top notch as I have never failed to haggle after the initial dealer offer, that is until now. Very fair offer on trade and good truck price. One suggestion to improve. Have the salesman present warranty info before you see the loan/closer, so you'd have more time to consider. More