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Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center
Bowie, MD
440 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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440 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center
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August 17, 2023
Vehicle returned with door dents on each visit. Will take vehicle to other service provider. Will take vehicle to other service provider. More
by Rhonda Coley
Employees Worked With
Paul at Service desk/Professional, although after oil change and wheel rotation I required balance of tires. Took vehicle to Mr. Tire for service.
August 04, 2023
I was so impressed with the level of professionalism at this dealership. I brought my van in for some engine service. Elsy was responsive and honest about the timetable to get to the car and complete the r this dealership. I brought my van in for some engine service. Elsy was responsive and honest about the timetable to get to the car and complete the repairs. She kept me updated with progress and timely information. When she called with the estimate to fix the car, I was pleasantly surprised by her accurate and detailed report. I live near Annapolis and will now only go to this dealership for both service and sales! I also want to give shoutout Meagan, the shuttle driver. She was patient, kind, and personable. Ourisman stands out as a customer oriented business, when so many others do not. More
by willidurm
Employees Worked With
Elsy Argueta - 5 *
July 27, 2023
Easy to make service appointment by phone. Appreciate the courtesy van transportation round trip. Excellent service and car analysis. Appreciate the courtesy van transportation round trip. Excellent service and car analysis. More
by Russ.shipley
July 13, 2023
The service department is the worst. From customer service to service delivery. I took my car in for scheduled maintenance and an AC check, they had it for a week, the AC had not been ch From customer service to service delivery. I took my car in for scheduled maintenance and an AC check, they had it for a week, the AC had not been checked and they only did half of the maintenance. There was no attempt to make me whole and correct. No shuttle service, no pick up and drop off service, no attempt to at least accommodate me with a rental, and no remorse! I was told my AC was checked and it’s fine, only to pick up the truck and it’s completely not working! Then, the advisor, David, asked me to give him another chance by leaving the car longer so that he can have the AC checked. He tried his hardest to upsell me a $745 service (Freon flush and recharge) when I knew it was just the blower, told me that he would call at the end of the day with a diagnosis, and never did. I called the next day only to find that not only was David not at work but my car had not been looked at. I picked up my car and called the next day and David answered. Before I could tell him why I called, he began to tell me how my car was being looked at and they aren’t finding anything wrong. I told David he was a liar because my car had been picked up and was currently sitting in my garage. Now imagine if I didn’t had rudimentary knowledge of car mechanics or business in general. You can’t trust these types of business operators. They will take your money, tell you they did a service that they really didn’t, and try to charge you for things you don’t even need. No worries, this is the LAST time this location will get any of my time, money, or attention. More
by AlphaTangoFoxtrot
Employees Worked With
David
June 28, 2023
Mr Paul Carroll and the rest of the service team were fantastic . Honest and reliable are two words that come to mind. fantastic . Honest and reliable are two words that come to mind. More
by cbaucia
