Ourisman Ford & Lincoln of Alexandria

There’s no communication between the service department and the customer. Many times when you call them no one answers the phone in the service department and the customer. Many times when you call them no one answers the phone in the service department More

I drove hundreds of miles from Indiana to Virginia to purchase a 2021 Kia Sportage from this dealership after being told my financing had been approved and finalized. What happened after the sale was one purchase a 2021 Kia Sportage from this dealership after being told my financing had been approved and finalized. What happened after the sale was one of the most frustrating consumer experiences I’ve ever had. I signed the paperwork, paid my money, and drove the vehicle home. Afterward, the title, registration, and lender paperwork turned into a months-long ordeal. Documentation issues resulted in repeated delays, conflicting answers, and ongoing uncertainty about the status of the transaction. No customer should be left questioning whether paperwork has been completed correctly after being told everything was finalized. What should have been a routine vehicle purchase became months of phone calls, emails, and unanswered questions. The situation did not begin moving toward resolution until after formal complaints were filed with state agencies. Only then did the paperwork finally progress toward completion. If you’re considering buying a vehicle here, verify every document, keep copies of everything, and get important promises in writing. My experience turned what should have been an exciting purchase into months of stress, confusion, and uncertainty. More

I have experienced this level professionalism at a dealership. Kevin Senior and Team were exemptionally outstanding. I give him 5+++. Your manager, Mr. Shawn and Mr. Quinn, finance manager treated dealership. Kevin Senior and Team were exemptionally outstanding. I give him 5+++. Your manager, Mr. Shawn and Mr. Quinn, finance manager treated us beautifully, I give them 5+++ Rental team was professional and so kind, as well, I give 5+++. O Ford is our family now!!! More

The sales person (Jordan) and management team,including the Finance Manger work hard to obtain the deal that I requested. My salesperson when above what I expected. She work continously from the my initia the Finance Manger work hard to obtain the deal that I requested. My salesperson when above what I expected. She work continously from the my initial phone to the delivery of my vehicle. More

Did not wash car. After oil change, oil leaked over my driveway. Recommended unnecessary services such as air filter replacement. No response to complaints sent to ser After oil change, oil leaked over my driveway. Recommended unnecessary services such as air filter replacement. No response to complaints sent to service advisor. No evidence the technician rotated the tires given that the truck was left dirty. More

Sales went fine a year ago. Service is where 3 starscome in. Did not receive multi-point inspection results. Did not receive alignment pre/post values. Paperwork said truck Service is where 3 starscome in. Did not receive multi-point inspection results. Did not receive alignment pre/post values. Paperwork said truck was washed, but it wasn't. Service person "didn't receive" first text response identifying missing information. Can't email response to dealership, they want a phone call. For me, only warranty work will be done by dealer, everything else will be done by local service shop. More