Ourisman Ford & Lincoln of Alexandria

I love the pick up service. Also pleased with the quality of repairs and service. Phone call program is terrible. Eg when I use the phone number on your mailer I get a busy sign Also pleased with the quality of repairs and service. Phone call program is terrible. Eg when I use the phone number on your mailer I get a busy signal for days at a time. When I get through, messages returned only sometimes. Other times the info I get from one part of Ourisman doesn’t match what I get from another. When I finally do connect with a live person, however, the staff is always nice and helpful More

Safety inspection well done. Good job! Thank you for your service. 5 stars for mechanical service. Good job! Thank you for your service. 5 stars for mechanical service. More

The appointment was easy to make. The service advisor was very professional, and the was done correctly. The service advisor was very professional, and the was done correctly. More

Service manager quickly let me know ow what additional work needed. He gave me accurate time when my vehicle would be ready, and it was. Valet delivered it as I requested. Cost was reasonable. work needed. He gave me accurate time when my vehicle would be ready, and it was. Valet delivered it as I requested. Cost was reasonable. More

Truck towed to dealership. Contacted me immediately. Diagnosed problem. Fixed with efficiency for good rate! Contacted me immediately. Diagnosed problem. Fixed with efficiency for good rate! More

Jessica at Ourisman Lincoln and Alexandria Virginia was absolutely fabulous and wonderful. I got to hear also how wonderful she is and how she stands for the customers that go into the facility. She is top absolutely fabulous and wonderful. I got to hear also how wonderful she is and how she stands for the customers that go into the facility. She is top-notch and professional and so hard-working. I really appreciated working with her and using your facility. More

My salesman Kevin Senior was so helpful he took his time went over everything with me also Shaun a manager there was so helpful and pleasant thank you guy’s 💕 went over everything with me also Shaun a manager there was so helpful and pleasant thank you guy’s 💕 More

Great service by Ayana in the service department. I appreciate her friendly attitude and handling the situation to my satisfaction. I appreciate her friendly attitude and handling the situation to my satisfaction. More

My work was completed in less time than I expected! And the people I dealt with were very nice. My only complaint is that my car wasn’t washed as promised with your service guarantee. And the people I dealt with were very nice. My only complaint is that my car wasn’t washed as promised with your service guarantee. More