Ourisman Ford & Lincoln of Alexandria

We have had our Explorer serviced in this place a few times. I hoped that the first experiance we had was just an unsual one because the sales department ratings for this place were pretty good. Unfortun times. I hoped that the first experiance we had was just an unsual one because the sales department ratings for this place were pretty good. Unfortunately, today they proved that this was the worse possible place to take your car for service. Every time I went there they would give different prices for the same service. Today they were trying to convince me that regular 3K miles oil change service was $69 and when I asked them to look up my prior oil change where I paid 40-50% less, the service provider told me that they used wrong oil in my car the last time they serviced it. So, you cannot even rely on this place for something as basic as a standard 3k miles oil change service, you may end up getting a cooking oil in your car. More

I would rate my overall experience with the purchase of my new F-150 XLT 4x4 as exceptional. All aspects of the process was handled in a timely and professional manner. My sales associate was Chappy Polk my new F-150 XLT 4x4 as exceptional. All aspects of the process was handled in a timely and professional manner. My sales associate was Chappy Polk and he was Outstanding to deal with. His attention to detail and knowledge of the vehicle I was interested in purchasing was superior. I would highly recommend you consider Ourisman Ford if you are in the market for a vehicle due to their customer service and pricing. More

Anthony Gantt was wonderful to work with and as a new salesperson he did just fine! He tried to bring the vehicle to my home in Arlington, very nice touch from the dealership. With some of the follow-up salesperson he did just fine! He tried to bring the vehicle to my home in Arlington, very nice touch from the dealership. With some of the follow-up work I needed done with the vehicle he was terrific in lending help, but could not always follow-through often based on information being shared from supervisors! Anything Anthony is able to do, he does just fine! (4 stars for Anthony!) Some of the other dealership staff do not return phone calls too quickly and it takes time to get service scheduled for work on the vehicle or to get the tags in hand (arrived very final day before temp. tags were to expire). Seems staff may be overworked. :-( 2 stars for dealership currently... will see how things improve over the years! Love the new USED car and look forward to continuing my relationship with this dealership. More

Maxx was very responsive to our questions and concerns. The dealership is close by so Servicing will be easy. We also liked the selection of vehicles--not overwhelming and Maxx was very informative about The dealership is close by so Servicing will be easy. We also liked the selection of vehicles--not overwhelming and Maxx was very informative about each vehicle as well as your competitors' vehicles. More

My experience with Max was excellent. He explained everything thoroughly about my trade in and new Escape. The trade in price and the new Escape price were fair and reasonable. The finance department everything thoroughly about my trade in and new Escape. The trade in price and the new Escape price were fair and reasonable. The finance department was very easy to deal with also. I was very pleased with the service and atmosphere. I would highly recommend Max and the dealership. More

Bobby Jennings has always treated me honestly and fairly. I will not take my Lincoln MKX to anyone or trust their opinion the way I do his. I drive roundtrip 60 miles to have Bobby service my car while I li I will not take my Lincoln MKX to anyone or trust their opinion the way I do his. I drive roundtrip 60 miles to have Bobby service my car while I live 3 miles from a different dealership. I highly recommend him to all my friends and clients. Bobby's definately a 10+ for wonderful customer service. More

I filed a USAA auto quote and request. Cris Moses almost immediately reached out to me via email and offered his services. I have always drove a chevy truck so moving to a Ford was a huge transformation for immediately reached out to me via email and offered his services. I have always drove a chevy truck so moving to a Ford was a huge transformation for me. Chris helped make that transition easy. His professionalism was such that he did not need to become condenscending about a competing dealership to make his Ford vehicle look better, but rather used comparisons to prove the F-150's worth and value over otrher siimilar makes and models. More

The salesperson, Mr. Greg Clark, was extremely responsive to my first visit to your car sales lot albeit I had no interest in purchasing a vehicle at the time. He met with me within seconds of upon my visit to my first visit to your car sales lot albeit I had no interest in purchasing a vehicle at the time. He met with me within seconds of upon my visit to your new car lot. He was patient with me in terms of explaining the “pluses and minuses” of each vehicle. And he showed me several vehicles on the day of my visit. He discussed the pros and cons of purchasing a vehicle versus acquiring a lease. He voluntarily arranged and kept various appointment s with me to enable my spouse to join me in considering the proposed purchase. The salesperson explained in detail to us the steps we would have to take in order to accomplish the purchase. The salesperson, at all times, was mild mannered and courteous towards us. Moreover, he was frank with us in assessing the current trade-in value of our existing vehicle. Mr. Clark’s customer service skills were tremendous. We feel you are very fortunate to have him as a part of your organization. More

Chappy was an extremely helpful sales person. He looked everywhere and found 2 options, got me a great price and was completely friendly the entire time. I would highly recommend him to anyone looking for everywhere and found 2 options, got me a great price and was completely friendly the entire time. I would highly recommend him to anyone looking for a vehicle. More

Anthony was awesome! Very patient and helpful. From the moment he greeted us at the door he was professional and helpful. He helped me find the PERFECT car!! I would absolutely buy from Ourisman/Anthony moment he greeted us at the door he was professional and helpful. He helped me find the PERFECT car!! I would absolutely buy from Ourisman/Anthony again and would recommend him to anyone who asks. More