Ourisman Ford & Lincoln of Alexandria

This is not a place to go if you are in need of "second chances" for your credit. Finding a vehicle online was no problem and the dealership I found seemed to be a good one. I had no problem with t "second chances" for your credit. Finding a vehicle online was no problem and the dealership I found seemed to be a good one. I had no problem with them contacting me once I submitted my information. Mike Powers was the first to reply, then Nick Clark. They were fine, their responses were good and I decided to take a trip to the car dealership to see what I could do. When I arrived I was greated by Maxx Manu, who new my name and my reason for coming. That was good. He was quite friendly and showed me the vehicle I was interested in. I explained my credit history situation with him in detail, and he said, "not a problem, we will work with you." That was not true. It was a Sunday when I went there and of course they were unable to find financing on that day. So, Nick Clark came by and introduced himself to me and stated they were still working on my financing. Later, Maxx came back out and said because it was a Sunday evening it was taking longer than usual. Later than that, the woman from the finance section came out and indicated that they would have to continue to find financing the next day because most of the banks were closed and they were unsuccessful. Ok, I got that. But what followed was the kicker. I called Maxx the next day to check the status and the run around began. He would never call me, I had to call him. When I reached him he said, I will check and call you back in 15-20 minutes. Finally, he said, if I could pay off the car I had co-signed for, they had a company that would finance me. I paid the truck off on Friday evening. I called Maxx Saturday morning and told him. He asked if I had the letter showing that the truck was paid off. I told him I could fax him what they had sent to me. He said that would be fine. Did he call me to follow-up, NO. I had to call him. He wouldn't even answer his phone. So, I wrote an email indicating my disappointment and disgust. Guess what, Maxx called. He said, "I don't have my cellphone, I gave it to my wife who left to go to Africa so if you need to reach me, call the main number." What a kicker. I truly didn't believe him at that point. So, again, I asked what the status of my application was. He of course said, "I'll call you in 10-15 minutes." That's the story of his life. Needless to say, he asked if I had $3,700 to put down - WOW... I just paid off a car, of course I didn't have that kind of money sitting around. Poor business practice. Even if you're not going to sell someone a car based on their credit history - JUST TELL THEM. You don't have to beat around the bush, not answer your phone and brush people off. Be honest and up front. Do it with integrity. He could have just said, "unfornately we are not able to find a finance company for you at this time." I could have appreciate that and accepted it too. What he put me through was unacceptable and not necessary. I plan to never go to another Ourisman dealership. Always seem to get poor service. My only complaint is really with Maxx and how he handled my entire experience. It just wasn't fair. More

I walked in and Chris greeted me. I thought everyone was very friendly and willing to help me out with whatever I needed. I've never had better customer service than I did with Chris. I walked away with a g very friendly and willing to help me out with whatever I needed. I've never had better customer service than I did with Chris. I walked away with a great car at a great price. More

I have had been a customer of the dealership to get my Explorer serviced here for many years and the service has always been excellent. My service manager Bobby Jennings has always been very friendly and Explorer serviced here for many years and the service has always been excellent. My service manager Bobby Jennings has always been very friendly and helpful. He listened to my concerns about my Explorer and looked into the possible issues. He then addressed my concerns to my satisfaction. He has always explained what needed to be done. He always made sure that I knew which service was the most important service has to be needed to be done each time at the time of my service of my Explorer. When I had to get a new vehicle, Bobby helped my by getting the best sales person to help me and talk to me. Everyone was very friendly and helpful. More

I gave an all 5 rating because Chappy was outstanding talked with me made me feel comfortable and not only that the next day i received a phone call were they had gotten me an lower rate and saved me mor talked with me made me feel comfortable and not only that the next day i received a phone call were they had gotten me an lower rate and saved me more money. I want to say thanks to Ourisman Ford & Lincoln, and I'm loving my 2012 fusion so much. God Bless . DANITA for DC More

I recently went in to buy a new F-150, and Julio Lazo was the salesman. He did an excellent job from start to finish. He was knowledgeable, polite, and he listened to what I was looking for and made sure I g the salesman. He did an excellent job from start to finish. He was knowledgeable, polite, and he listened to what I was looking for and made sure I got the truck I wanted. My overall experience was really wonderful at Ourisman Ford. I highly recommend Julio and Ourisman Ford dealership. More

Mr Polk has been excellent to work with and has made the entire auto buying experience worthwhile. He is a pleasure to work with and I would be pleased to refer other potential buyers to him.. entire auto buying experience worthwhile. He is a pleasure to work with and I would be pleased to refer other potential buyers to him.. More

The Staff and Service Department at Ourisman Ford is outstanding. I especially enjoy working with Andre since he keeps my 2008 Escape in tip top shape. outstanding. I especially enjoy working with Andre since he keeps my 2008 Escape in tip top shape. More

The service Person, Andre Epps, is a very polite and facilitaing person that got my car serviced and well done in a very timely manner. He also explained to me the service that was done. facilitaing person that got my car serviced and well done in a very timely manner. He also explained to me the service that was done. More

The easy part of this review- Mike Hughes was AWESOME. He was great with my wife in showing her the car and bTREMENDOUs in getting the deal Done. He went the exra mile and made us fell as we wer ehis best cu was great with my wife in showing her the car and bTREMENDOUs in getting the deal Done. He went the exra mile and made us fell as we wer ehis best customer and I am sure he does this for all. More

I recently test drove a 2012 Ford Mustang Convertible at this dealership with Chappy's help. He has long known of my interest in this vehicle and quickly made a test-drive possible on a recent afternoon. this dealership with Chappy's help. He has long known of my interest in this vehicle and quickly made a test-drive possible on a recent afternoon. The results of the test-drive impressed me to go to the "next step" in the buying process, that is, to keep the Ford Mustang at the top of my list for purchase early in 2013. Chappy is the type of individual who LISTENS to his customer and does not pressure you into buying a vehicle you would not want. He does give you choices to make, but again no pressure to make a choice you don't want. Chappy is a 'people person" and I enjoy talking with him about Ford vehicles. More