Ourisman Ford & Lincoln of Alexandria

Bobby Jennings had my vehicle, a 2010 Ford Escape, twice this week. Once during a state inspection process, he looked at the vehicle for a transmission problem that Ford had advised the dealership about an this week. Once during a state inspection process, he looked at the vehicle for a transmission problem that Ford had advised the dealership about and corrected the problem with my vehicle. It now runs much more smoothly. Subsequently, I reported to Bobby Jennings that the vehicle was jerking and not accelerating as it should when the accelerator was pressed. In this case, Bobby Jennings determined what the issue was and expertly corrected it within a day's time. The very highest praise I can give someone in the Service Department at any dealership is the one I reserve for Bobby Jennings: I trust him. Thanks, Bobby, for GREAT service and correcting two problems with my vehicle. I love this vehicle and you ensure its trustworthiness! More

I lease my car and the current dealer was very good to me. Also the person behind Mike's desk i.e. @ the parking space door was also very helpful for me. me. Also the person behind Mike's desk i.e. @ the parking space door was also very helpful for me. More

I have had surprisingly very pleasant experience dealing with Mike Hughes when I purchased my Lincoln MKZ. He made buying my car very easy by walking me through every step of the sale making sure that I got with Mike Hughes when I purchased my Lincoln MKZ. He made buying my car very easy by walking me through every step of the sale making sure that I got the best deal possible. I would recommend his services to all my friends and collegues and I have. When I am ready to purchase another car it will be from Ourisman Ford & Lincoln and Mike Hughes. More

Mike Hughes sold us our MKS. He is very helpful and treats us like a good friend. He helps us to take care of our car and maintenance needs. treats us like a good friend. He helps us to take care of our car and maintenance needs. More

I went to the dealership for service on my 1999 Lincoln Town Car. My mechanic told me that the costs to maintain the car were becoming prohibitive and that it was probably time to look for a different car Town Car. My mechanic told me that the costs to maintain the car were becoming prohibitive and that it was probably time to look for a different car. Andre recommended Mike Hughes. I spent eight hours at the dealership that day. Mike found me a 2006 used Lincoln Town Car and sent me on my way. He made everything happen so I could have a high-performing car that day. Pretty remarkable, wouldn't you say? Dorothy Flores More

We have purchased three vehicles from Ourisman World of Ford and every time has been an easy process. Their Service department has always been dependable as well. Ford and every time has been an easy process. Their Service department has always been dependable as well. More

This dealership was outstanding in every way. Chris Moses made our purchase of a new Ford Focus a delight. He is a professional,courteous,patient, sales representative. We would highly recommend this dealers made our purchase of a new Ford Focus a delight. He is a professional,courteous,patient, sales representative. We would highly recommend this dealership to all. More

The salesmen were very knowledgeable and patient. I would gladly buy another car from Chappy Polk or Mike Powers again. I had some after market accessories added as well. Brian communication gave me would gladly buy another car from Chappy Polk or Mike Powers again. I had some after market accessories added as well. Brian communication gave me a level of expectation and security they was upheld when retrieving my vehicle. More

Andre Epps has been my service representative for many years. He knows a lot about Lincoln Towncars and he communicates with me in a way I can understand the technical aspects about the service needed. years. He knows a lot about Lincoln Towncars and he communicates with me in a way I can understand the technical aspects about the service needed. His help enabled me to keep my first Towncar for over 11 years. He's honest and forthright and most helpful in all of his recommendations. I congratulate Ourisman and thank them for having such a remarkable service representative available to help me. Dorothy A. Flores More

Pulled into the lot and Don was waiting for us to come in, very friendly. Sat down and described what we were looking for based on Ford's online inventory. He had the car ready for us within a few minutes in, very friendly. Sat down and described what we were looking for based on Ford's online inventory. He had the car ready for us within a few minutes. Took a test drive, while Don showed us features and asked relevant (but not prying) questions. Ended up getting exactly the car we wanted without too much hassle. Working with financing was easy and (relatively) quick. No information on pricing, as I bought using the A-Plan. Would definitely go to Don again (but hopefully not any time soon). More