Battlefield Ford - Service Center

Excellent Customer Experience. Toby you Rock!! My inspection expired in October and I didn't have time to get it done, before I went on vacation at the end of the month. I got out of work early on My inspection expired in October and I didn't have time to get it done, before I went on vacation at the end of the month. I got out of work early on Monday November 3, 2014 in order to get my car inspected. Come to find out there wasn't an inspection technician there on Mondays. I panicked and went back to may car trying to figure out what on earth I was going to do. Not to mention there was a police officer parked a few yards from me and I didn't want to get a ticket for expired tags. I was so flustered and angry that I had to find another place to get an inspection and I know idea where to go, where I'm new to the area. Then the service manager, Toby Bragg, came out to my car and knocked on my window. I explained my dilemma and she told me to go to the Battlefield Ford Dealership, on Mathis Ave. She even called that location, to let them know I was on my way. I was able to get my inspection done less then 30 minutes and I went back to tell Toby that I was so glad she was able to help me out. I've been a customer at Battlefield Quicklanes for over 2 & 1/2 years and Toby has always been so helpful and pleasant to do business with. Keep up the phenomenal work Toby! More

Great Service Dept! I recently brought my Focus in for an engine noise & vibration. They diagnosed bad motor mounts & had it fixed in no time. The manager, Tom Miller, we I recently brought my Focus in for an engine noise & vibration. They diagnosed bad motor mounts & had it fixed in no time. The manager, Tom Miller, went above & beyond. I'll be back! More

Ignition coils went bad in my wife's Ford Explorer while I was on travel. She called to make appointment Friday afternoon and was told first chance to check it out was Monday. For some unexplained r while I was on travel. She called to make appointment Friday afternoon and was told first chance to check it out was Monday. For some unexplained reason, they were unable to give an estimate until 4pm Monday and job would not be complete until 4pm Tuesday. Was it a big job? No, the ignition coils are on the top of the engine very accessible and are removed with 4 screws each. Computer gives exact trouble code so diagnostics is straight forward. Eight spark plugs and wires needed changing. This is the most basic service. Cost was $1,500 of which $700 was for labor. This was a complete ripoff. Eight screws out, eight screws in, 8 spark plugs out, and eight spark plugs in. If it took two hours, they would have been really milking it and that is $350 per hour. DON'T GO TO BATTLEFIELD FORD FOR SERVICE!!! More

My wife took our car to this dealer for a vehicle inspection per Fairfax County regulations. After the inspection, she attempted to start the car, and needed a boost from the dealer. Now we have a fa inspection per Fairfax County regulations. After the inspection, she attempted to start the car, and needed a boost from the dealer. Now we have a faulty battery, which will probably set us back another $100 or $200. My wife is an in home mental health consultant, and this inconvenience is costly. As a matter of fact, she is stranded at a client's home waiting on AAA to give her a boost. Very bad service! More

This is the 2nd time i went in to pick up my truck and they are not ready with it. They never called in to let me know. And made me waste my time to go in twice. And all he said was " ohh its not ready, c they are not ready with it. They never called in to let me know. And made me waste my time to go in twice. And all he said was " ohh its not ready, call some one to pick you up" , but he forgot that people work unlike him. I don't have all day to stay and wait for my truck to be ready. Never use these people. More

They Lie, Over charge, and do poor work. Keep my vehicle for 3 weeks to replace trans and alternator. Pick it up drove 15 miles parked when I came out from work lots of trans fluid on the ground. Drove it for 3 weeks to replace trans and alternator. Pick it up drove 15 miles parked when I came out from work lots of trans fluid on the ground. Drove it back to Ford - primary tech Ken was nice and aggressive to find fault - Service manager was nasty, looks like no problem to him. Repair tech said it was his fault, didn't seat a seal correctly. Ken & Nasty Manger said they drove the vehicle 30 miles, couldn't have happened - I set trip to zero before dropping it off - 5.7 miles were on the vehicle for the three weeks it was there. More

Unfortunately, after making a "Genuine eService Appointment" with Ford’s online system to have my 2010 F-150 serviced at Battlefield Ford in Manassas, I was told by the service agent that Ford's on Appointment" with Ford’s online system to have my 2010 F-150 serviced at Battlefield Ford in Manassas, I was told by the service agent that Ford's online system rarely works, and was advised by the dealership NOT to use it in the future. After having taken the morning off work to have the 22,500 service done, I had to leave the dealership with my truck not serviced because the dealership told me my appointment was not valid and they did not have availability for me that day. The service manager told me Ford's system was faulty, unreliable, and advised me not to use it anymore. Ford advises me that there is no problem with their system, and that Battlefield Ford is to blame. Despite my attempts to reconcile with the dealership, they only continued their bashing of Ford Motor Company and offered me no consolation (free loaner, discounted future service, etc.). I will NEVER use them for service again. Other DC-area dealers are a better option. More

ive taken 2 cars to them 1st car... 95 ford probe GT i ive taken 2 cars to them 1st car... 95 ford probe GT i had a no start condition and i couldnt for the life of me find the cause. i took it to them t ive taken 2 cars to them 1st car... 95 ford probe GT i had a no start condition and i couldnt for the life of me find the cause. i took it to them to see if they had any ideas and they said it was a broken timing belt and it would be about 1k to fix. i thought this was a little funny since i had just replaced the timing belt about a week earlier and the car wasnt running before or after that. so i got the car home pulled the engine, and low and behold a brand new timing belt. not only that but the seal i put on the cover hadnt even been broken. so not only did they flat out lie about that but they charged me $80 for somthing they didnt do. 2nd car... 02 for focus this car had 28,000 miles and a broken motor mount. thats it just a motor mount. but my shop is backed up so i figured if i told them what was wrong they could handle it. this one was even better. the next day i got a call saying that it would be 3k for a broken timing belt, broken drive belts, broken ac lines, and broken coolant hoses. this got me a little upset since when i dropped it off the car it ran fine and wasnt leaking anything. the timing belt alone would cause the car to not run. when i told the guy that thats not how it was when i watched them pull it into there bay, he yelled at me. and when i said id just fix it he yelled at me again and said that the engine was too complicated for me to fix. thats funny cause my shop biulds race motors. including for the focus. so i told him im ganna come see this for my self when i pick it up. when i got there the next day the car was a mess. the timing cover had a hole in the top of it and the timing belt was slashed, the hoses had clear straight cuts in them, the ac lines were cut with what looked like bolt cutters judging by the marks on both sides and the belts were also cut. also there was fluid every where on the floor. now for one if the ac lines had snapped on there own some how they would have made a very loud noise and spayed every where given how much pressure theyre under. and if the hoses some how were cut before i got there the fluid would have leaked out where ever they were cut. as for the belts and timing belt. i wouldnt have been able to drive the car to them and they wouldnt be able to drive it into there bay. oviously i wasnt to happy so i told the service manager that i was pushing the car to there lot and i didnt want them to do anything at all to it. i would bring my trailer tomorrow to get it. anyways when i got there i was presented with a $3500.00 bill and they had done all the work that i had told them not to do. they said if i didnt pay it then i wouldnt get the car back and they would auction it off. after talking to my lawyer i paid it to get my car back and im looking into further action. if i knew then what i do now i would have gotten the police invoved these are the only 2 times ive sent anything to them and i will never do it again this is also not the only story like mine several members of my family have had the same problems with them from not doing work they said they did to slashing cv boots when told they didnt want the work done. the service dept. should be shut down. at least investigated. More