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Battlefield Ford - Service Center

Manassas, VA

4.6
141 Reviews

141 Reviews of Battlefield Ford - Service Center

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August 21, 2015

Great Experience I had my 20,000 mile inspection today, and I was VERY pleased with the patience and help I received when dropping off my vehicle. The service advisor, More

by kel789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Brech
June 22, 2015

No resolution to my a/c issue then warranty runs out I took my 2010 Escape Hybrid in to Battlefield three times because the air conditioning is not working correctly. Also the front left tire makes a sq More

by Mark W in Manassas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
several
February 02, 2015

Excellent Experience! Had a great experience here! The customer service here is awesome! Megan was so friendly and great to work with! I will definitely be back for future More

by smithjen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan Carter
January 10, 2015

Excellent Customer Experience. Toby you Rock!! My inspection expired in October and I didn't have time to get it done, before I went on vacation at the end of the month. I got out of work early on More

by Josie2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby Bragg
November 04, 2014

Great Service Dept! I recently brought my Focus in for an engine noise & vibration. They diagnosed bad motor mounts & had it fixed in no time. The manager, Tom Miller, we More

by CB891
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Miller
October 30, 2013

Ignition coils went bad in my wife's Ford Explorer while I was on travel. She called to make appointment Friday afternoon and was told first chance to check it out was Monday. For some unexplained r More

by msard33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad Hush
June 26, 2012

My wife took our car to this dealer for a vehicle inspection per Fairfax County regulations. After the inspection, she attempted to start the car, and needed a boost from the dealer. Now we have a fa More

by artlsmith
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arthur Smith
May 31, 2012

This is the 2nd time i went in to pick up my truck and they are not ready with it. They never called in to let me know. And made me waste my time to go in twice. And all he said was " ohh its not ready, c More

by franco121321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Byran
September 02, 2011

They Lie, Over charge, and do poor work. Keep my vehicle for 3 weeks to replace trans and alternator. Pick it up drove 15 miles parked when I came out from work lots of trans fluid on the ground. Drove it More

by glorenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken & a service manager - who was very nasty
November 08, 2010

Unfortunately, after making a "Genuine eService Appointment" with Ford’s online system to have my 2010 F-150 serviced at Battlefield Ford in Manassas, I was told by the service agent that Ford's on More

by kellyklk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
2
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