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Battlefield Ford - Service Center

Manassas, VA

4.6
144 Reviews
Call Service Center (703) 594-4390

144 Reviews of Battlefield Ford - Service Center

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December 07, 2023

Poor customer service…hard to get an accurate answer when someone does answer the phone More

by JLo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett
Report | Print
Dec 11, 2023 -

Ourisman Ford of Manassas responded

I would be grateful for the chance to speak with you directly and see what I can do to improve your experience. If you're willing to talk this through, please give me a call at your earliest convenience. Thank you for your feedback, Chris Legg - Marketing Manager - (571) 778-6088

November 24, 2023

I have had my F-150 serviced at Ourisman Ford on multiple occasions. The staff is friendly, the work done in a timely manner and they have not tried to upsell me on service I did not need. Josh is always ple More

by wercap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service
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Nov 24, 2023 -

Ourisman Ford of Manassas responded

We're glad to know you've had positive service experiences with Josh and our team at Ourisman Ford of Manassas. We appreciate your continued support and look forward to seeing you for future visits! Safe travels in your Ford F-150!

November 14, 2023

Matthew in service was excellent, courteous and professional. He listened to the problem, used eye contact while communicating, and took care of the problem. He answered all my questions I had. More

by sabrid2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Nov 15, 2023 -

Ourisman Ford of Manassas responded

Thank you for the 5-star rating! We're delighted to know that Matthew provided excellent service and was able to address all your concerns at Ourisman Ford of Manassas. We look forward to serving you again! Safe travels!

November 10, 2023

All staff were courteous and friendly. Josh Curtiss in Service handled my recall issue in a professional , knowledgeable manner . He was extremely helpful and courteous. Josh is a definite More

by cjoseph1211joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service- Josh Curfiss
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Nov 10, 2023 -

Ourisman Ford of Manassas responded

We're glad to know that Josh and the rest of our team at Ourisman Ford of Manassas provided you with a friendly, professional service experience. We appreciate your kind words and look forward to assisting you again in the future!

November 04, 2023

Glen is one of the best and he is doing his work very friendly and very nice guy More

by Vistapoolplastering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen
Report | Print
Nov 06, 2023 -

Ourisman Ford of Manassas responded

Thank you for the kind feedback - Glen will be so happy to hear it! We appreciate your business and look forward to your next visit with us here at Ourisman Ford of Manassas!

October 26, 2023

Came in to get an inspection. Was met by Josh who quickly assessed my need. He informed me of an approximate waiting time and collected me after . More

by crewethom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
Oct 27, 2023 -

Ourisman Ford of Manassas responded

We're glad to know that Josh was able to assist you promptly and efficiently at Ourisman Ford of Manassas. Thanks for choosing us for your inspection needs!

October 18, 2023

Customer service was wonderful and courteous, they resolved the issue quickly with out any hassle or run around service 😊 More

by DRW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Curtiss
Report | Print
Oct 18, 2023 -

Ourisman Ford of Manassas responded

We're glad to know you had a wonderful experience with our team at Ourisman Ford of Manassas! We always aim for efficient and hassle-free service. Thanks for the positive feedback!

October 04, 2023

Service Manager was helpful and considerate, I will be back for my next service in the future. More

by mkl09301974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beaver Ho
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Oct 04, 2023 -

Ourisman Ford of Manassas responded

We really appreciate you taking the time to leave Ourisman Ford of Manassas this awesome review, thank you!

September 23, 2023

They were very thorough and helpful and did a great job on my car! I will definitely use them again!!! More

by robnleechillout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Harper
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Sep 26, 2023 -

Ourisman Ford of Manassas responded

Hey Rob, we're delighted to know you found our service at Ourisman Ford of Manassas thorough and helpful. We look forward to seeing you again! Safe travels!

September 15, 2023

Very professional, customer oriented and proactive! They are always looking ahead and are thorough. One of the best you will deal with. More

by paulmsebula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latisha Reynolds
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Sep 18, 2023 -

Ourisman Ford of Manassas responded

We appreciate your kind words! It's great to know that you found our team at Ourisman Ford of Manassas professional and customer-oriented. We strive for excellence in all we do, so it's wonderful to see this reflected in your experience.

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