Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ourisman Honda of Tysons Corner - Service Center
Vienna, VA
102 Reviews
102 Reviews of Ourisman Honda of Tysons Corner - Service Center
Sort by
February 16, 2012
I contacted you guys to fix my odyssey that was viberating at 40-50 miles/h. First you told me that I need to change my routers and brakes that you did the job for me($1300). Then I noticed that viberating at 40-50 miles/h. First you told me that I need to change my routers and brakes that you did the job for me($1300). Then I noticed that after those fixes my problem still exist. I contacted you guys again that what ever you did on my car did not fix the issue. You drove the car and told me that i need to change all my engine mounts that you did for ($2300). Make the story short I still have the problem, my car is vibrating at 40 miles/h but I will never come back to any Honda dealership and will try to get rid of my odyssey soon. This all happend arroung the christmas time. I think your dealership was behind on catching up with money for end of the year!! More
by mozahebi
Employees Worked With
He is Ryan replacement
December 19, 2011
I actually took my 2009 CRV in for oil change and recall notice> I called the day before Service Guy Chris was very plesant and told me to bring it in Sat. morning. When I picked it up that evening, I rode notice> I called the day before Service Guy Chris was very plesant and told me to bring it in Sat. morning. When I picked it up that evening, I rode by newer CRVS (4 wheel drive) and Amine Kadmiri and Actual GM was walking outside. Both automatically ask me if I needed help. I walked in with Amine and in 2 hours, I was out of there with my new 4wheel drive CRV. I had the BEST experience from the Service to the very end of driving my car away!!!! Amine is one of the Best Car Sales Persons I have ever dealt with. No games, very honest and truly caring!! Love him to death!!!! More
by shirley perrotta
Employees Worked With
Amine Kadmiri and the Finance Gentleman
December 03, 2011
I would recommend that if you go to Honsda of Tysons Corner - you ask for Tony. He takes his time with you and is VERY friendly and happy to help. I had to return to the dealership to have some additio Corner - you ask for Tony. He takes his time with you and is VERY friendly and happy to help. I had to return to the dealership to have some additional features explained to me and Tony took his valuable time ( that he could have been spending with a new client) to help me. I really apprreciate Tony's great customer service. More
by queenofsheba1951
Employees Worked With
Tony Gonzales
July 25, 2011
My Express Lube appointment was fast, friendly, and professional. Service mgr, Chris, inspected my tires and saw a nail (that I never noticed) and offered to repair it for free. To me, that's the defin professional. Service mgr, Chris, inspected my tires and saw a nail (that I never noticed) and offered to repair it for free. To me, that's the definition of "above and beyond" service - looking out for me and offering a courtesy that went beyond the mere oil change I came in for. While these guys point out the recommended services, they explain the reasons for them in terms I can understand, and I don't feel like they push them on you. Everyone I encountered was clean, courteous and professional. I'll be back for sure. More
by TresHondas
Employees Worked With
Chris Harvey
July 24, 2011
Was very friendly and very informative about the work to be done, They have been very patient, answered all my questions, and made sure I knew what they were going to do before actually fixing anything.. be done, They have been very patient, answered all my questions, and made sure I knew what they were going to do before actually fixing anything.. More
by dineshroy
Employees Worked With
Steave Furr
July 21, 2011
I purchased my brand new Honda Pilot in March from Tea....he was great, be assured that my review does not reflect on him. My vehicle was serviced in March to add the ResistAll which cost me $600+. Tea....he was great, be assured that my review does not reflect on him. My vehicle was serviced in March to add the ResistAll which cost me $600+. It wasn't done properly, or maybe not even applied at all. ResistAll advised me to make a claim, which I did. I had to bring my vehicle to Pohanka Honda and have the ResistAll applied, on the interior and exterior. The ResistAll folks were terrible to deal with by the way, their customer service leaves alot to be desired. If I had known that upfront I wouldn't have bought it, but who knew. So after I got my car back from Pohanka, I went online to Tysons Honda and sent an email asking for a call. I wanted to speak with someone about the fact that I purchased a product that was improperly, or maybe even not applied at all. I think I have followed up on that email at least 2 different times. My email was referred to Mike Walker and then to the Service Manager, I don't remember his name. I received a very unfriendly email back from a woman who said Mike was out of town and my email was being referred to the Service Manager. Well, it wasn't referred to the "Good Customer Service" Manager because I never received an email, a phone call, a letter, nothing. So what started out as a great relationship is now on the rocks. Maybe with some counseling we can turn my opinion of the Dealership around, but you'll have to stop ignoring ne first. I work with 3000 people, lot's of Honda owners, word of mouth is a powerful tool in business...... More
by rflip66
Employees Worked With
Unsure
July 18, 2011
I was very satisfied with my service experience from Carl on the Purple Team through check-out at cashier. SErvice was both frienldy, informative, and efficient. on the Purple Team through check-out at cashier. SErvice was both frienldy, informative, and efficient. More
by jmschilling
Employees Worked With
Carl - Purple Team; Cashiers
May 21, 2010
Got a front and rear brake job and a replacement for a taillight. Good responsive service, beat their quote (and everyone else's estimate). Service took a while but they did get me in the same day and pro taillight. Good responsive service, beat their quote (and everyone else's estimate). Service took a while but they did get me in the same day and provided courtesy car service to Tysons' Corner. Got a free car wash and (in order to match their quote) they didn't charge for the labor on the taillight. Service rep Terry satyed late to make sure the job got done as promised. More
by heavyIon
Employees Worked With
Stephen Marney
February 23, 2009
This is the worst Honda dealer service center. The people are not professional at all. I dropped the car there for the service. When I picked up my car, I got the new scratch at the rear bumper. I talked to are not professional at all. I dropped the car there for the service. When I picked up my car, I got the new scratch at the rear bumper. I talked to the manager. The manager denied their responsibility. They don't want to do anything for their fault. This is just unbelievable. I will tell everyone I know about that and ask them never do any business at this center. More
by mozartli
Employees Worked With
Alex and his manager
May 15, 2008
Outstanding dealer with superb customer service. I am particularly impressed with the professionalism of Greg Miah on the sales team, Alex Garcia in the service department, and Rich Marrone in customer s particularly impressed with the professionalism of Greg Miah on the sales team, Alex Garcia in the service department, and Rich Marrone in customer service. Respectfully, John Wolaver Great Falls, VA Owner of 2007 Honda Accord. More
by jwolaver
Employees Worked With
Rich Marrone, Greg Miah, Alex Garcia
