Ourisman Mazda of Laurel

great encounter Nick Cutlip was very helpful with my car purchase. He guided me through the process with ease and made the entire transaction very pleasing. READY TO Nick Cutlip was very helpful with my car purchase. He guided me through the process with ease and made the entire transaction very pleasing. READY TO BUY ANOTHER CAR... More

Easy to work with Thanks Kori for helping us with our new car! Special thanks to you for hand delivering my mats and car chip to a restaurant where i was eating breakfa Thanks Kori for helping us with our new car! Special thanks to you for hand delivering my mats and car chip to a restaurant where i was eating breakfast! Your customer service was much appreciated! More

Never again! I am extremely disappointed when I left your lot yesterday evening. Prior to owning my (now) Mazda6, I would routinely bring my Mazda3 vehicle in to h I am extremely disappointed when I left your lot yesterday evening. Prior to owning my (now) Mazda6, I would routinely bring my Mazda3 vehicle in to have maintenance work done. My profession requires me to drive more than the average person and therefore maintaining my car was a must. I trusted your dealership to take care of me and although I spent A LOT of money, I was always satisfied. So much, that in 2014 I traded in my Mazda3 for my current Mazda6 vehicle. Again, highly satisfied. It wasn’t until at 34,926 miles later I had to replace my left headlight bulb at $70.90. The right bulb at 41,202 miles at $74.08. The left bulb at 40,879 at $77.70. The right bulb at 62,498 at $77.70. The left bulb at 82,905 at $98.77. The right bulb at 85,150 at $163.23. The left bulb at 89,314 at 29.01. The right bulb at 96,346 at $121.67. And finally BOTH bulbs at 121,444 at $55.06. Yes…I drive more than the normal person but I also have been driving long enough to know that high miles will affect a transmission, the breaks, a belt, the tires, the starter, water pump, you name it…it does not affect headlights. I’ve taken my car to your service center ten times for the same issue. Spent almost $800.00 on light bulbs only to be told that if I want additional diagnostics done, it will come with a cost at a starting price of $460.00, THE STARTING PRICE!! I still had to pay $55.06 for a light bulb I just got replaced less than 12 months ago. $800.00 later and NOW your dealership files a claim with Mazda? NOW your dealership suggest additional testing after I spent $800.00 on LIGHT BULBS!!!! I could have used that $800.00 to have this additional diagnostics done 9 trips ago! I’ve already spoke with your GM, Danny Rosenfeld. Apparently this issue seems completely normal to him. I should step in your service departments shoes and understand they see many customers and most likely didn’t recognize the issue. ALTHOUGH EVERY TIME I WALKED IN THE SERVICE I WAS GREETED WITH “YOURE BACK AGAIN FOR HEADLIGHTS.” It was also brought to my attention many times that my factory warranty had already expired after the first incident and there was pretty much nothing Mazda could for me. However, when I bought the car in 2014 your dealership allowed me to drive off the lot only to call me a week later saying my financing fell thru. Because I drive A LOT I ended up putting too many miles on the car within a week. In order to get the financing to go through, your dealership had me sign saying I purchased the vehicle with no mileage…it had 6,000 miles!! Perhaps if your dealership did not suggest that (and if I was smarter in this situation), I may have been covered under the warranty when this first started. I am beyond frustrated and disappointed. Never again will I step foot on your lot. More

BEST DEALERSHIP FOR BANKRUPTCY PROGRAMS/MARGARET DOUGLAS I WAS TRULY BLESSED BY THE WAY THESE PROFESSIONALS SALES ASSOCIATES AND MANAGEMENT; RAN THIS BUSINESS. THEY TREATED ME WITH LOVE,AND KINDNESS, MR.CUTL I WAS TRULY BLESSED BY THE WAY THESE PROFESSIONALS SALES ASSOCIATES AND MANAGEMENT; RAN THIS BUSINESS. THEY TREATED ME WITH LOVE,AND KINDNESS, MR.CUTLIP REALLY WALKED ME THROUGH AND FOUND THE RIGHT VEHICLE PRICE WISE...THEY TREATED ME SO WELL AND IF YOU WANT TRUTH THEN GO TO MR.NICK CUTLIP. More

Awesome dealing with Nick Culpit I have purchased two vehicles with Nick. He is fun to work with and will do what he can to get you in the care you want even with less than perfect cr I have purchased two vehicles with Nick. He is fun to work with and will do what he can to get you in the care you want even with less than perfect credit. I will go back every time I am in the market for a vehicle. Quick and excellent service! More

Great experience I had by the best car buying experience ever. The staff was very friendly and attentive. I would definitely recommend this dealership to my friends an I had by the best car buying experience ever. The staff was very friendly and attentive. I would definitely recommend this dealership to my friends and family. More

Excellent customer service I had a excellent experience with this dealership. The people were nice they got me into a new 2016 . This has been the best buying experience I had w I had a excellent experience with this dealership. The people were nice they got me into a new 2016 . This has been the best buying experience I had when purchasing a new car . The price was excellent The salesman was not pushy and full of stuff . This was a nice car buying experience at this dealer ship. Shout out to my sales man Nick More

Quick and straight to the Point!! Nick was excellent!! He got me in what I needed, at a great price$$$$ I was in and out within 3 hours.. That was the quickest dealership visit ever!! Nick was excellent!! He got me in what I needed, at a great price$$$$ I was in and out within 3 hours.. That was the quickest dealership visit ever!! Everyone was very nice and helpful. More

Easy buying experience We found the car listed online and dealt with Nick the whole time. When we looked at the car it was exactly as advertised. Nick was very friendly and We found the car listed online and dealt with Nick the whole time. When we looked at the car it was exactly as advertised. Nick was very friendly and extremely helpful during the buying process, helped us adding the new car to our insurance and even had treats for the kids to keep them occupied. We drove away happy. More

Easiest Car Buy Experience Yet Nick is amazing. He stayed completely engaged before, throughout, and even after the sale. Not overly aggressive like some salesman are but instead, Nick is amazing. He stayed completely engaged before, throughout, and even after the sale. Not overly aggressive like some salesman are but instead, gave off a 'genuinely trying to help' kinda feeling. Especially given my current situation (Chapter 7 Bankruptcy) I was worried I'd get the cold shoulder, less-valued customer type of treatment...but that wasn't the case one bit. The entire staff was wonderful. Another thing I liked is .you don't get the feeling like you are being forced into a corner; there's no pressure to purchase anything you don't want. I only had to say once that I was or wasn't interested in something, and they moved the process along accordingly. Will definitely buy from this dealership and Nick again!! More