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Ourisman Subaru of Waldorf
Waldorf, MD
141 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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141 Reviews of Ourisman Subaru of Waldorf
April 17, 2014
Subaru of waldorf This place is awesome, very nice down to earth staff, they were very reasonable, and were very polite. I would recommend this dealership to anyone who This place is awesome, very nice down to earth staff, they were very reasonable, and were very polite. I would recommend this dealership to anyone who is looking for a car. and josey is cute af :D More
by BlackGuy
Employees Worked With
barry,josey
March 20, 2014
I had the unique experience of having to buy two new cars within 1 year due to the first car being "faulty". They were extremely helpful in assisting my decision making on what car I wanted to purchase. The within 1 year due to the first car being "faulty". They were extremely helpful in assisting my decision making on what car I wanted to purchase. The two cars I was looking at were readily available for me to test drive and I was shown all of the color options and models that they had on the lot. Everyone, not only the gentlemen helping me, was extremely friendly and constantly asking if they could do anymore for me. They were very informative about the details of the car and in comparing one model to the other. I was given a very fair price considering the uniqueness of my situation! I am very please with my car and overall had a great experience. It was much better than the first experience I had buying a car at a different dealership! More
by CNCarroll5
Employees Worked With
AJ Cuffee, Barry L., Ken, Andrew
March 20, 2014
Great Buying experience. Marvin was very Great Buying experience. Marvin was very knowledgeable, courteous, and helpful throughout my visit. Barry Luterek was the business manager who Great Buying experience. Marvin was very knowledgeable, courteous, and helpful throughout my visit. Barry Luterek was the business manager who handled all of documentation. he explained everything very clearly and answered all of my questions. More
by LMRamirez
Employees Worked With
Marvin Ramos, Barry Luterek
March 16, 2014
I went in looking for a used Mazda that I saw online. Marvin was was incredibly helpful and showed me the car I went into look at and another he thought I would like. I liked that one even better than on Marvin was was incredibly helpful and showed me the car I went into look at and another he thought I would like. I liked that one even better than one I thought I wanted. He was very helpful when it came to my trade and pricing of the used car. He did not play games with me and was honest the whole time. I was very happy when the friendliness and honesty continued when I meet Barry. He let me know he wanted to help me however possible. I thought I had a great loan through my credit union but Barry was able to give me a better loan through Mazda and save me money on an extended warranty. The whole proces was smooth, quick and easy. Both Marvin and Barry provided me with the best service possible. I will send everyone I know who is looking for a car to them. More
by HighSpeed3
Employees Worked With
Marvin and Barry
March 02, 2014
I have bought several cars in my life, and this was by far the friendliest, most enjoyable experience I have had so far. Both Brandon in sales and Barry in finance were personable, and I feel as though I far the friendliest, most enjoyable experience I have had so far. Both Brandon in sales and Barry in finance were personable, and I feel as though I didn't get then run around because I am a female. I would definite return to this dealer, More
by tyrtyl
Employees Worked With
Brandon and Barry
February 28, 2014
Carlo and the manager were very friendly and accommodating. Carlo patiently explained the characteristics of each model. He also taught me how to use the different functions/buttons in my Mazda accommodating. Carlo patiently explained the characteristics of each model. He also taught me how to use the different functions/buttons in my Mazda 3. More
by limlornfer
Employees Worked With
Carlo Olmedo
February 12, 2014
Ken Beauvais (Sales Mgr) recently took over as sales manager of Mazda. I had already settled on a deal with previous manager and was just waiting on my Mazda 3 to be delivered to dealership. In the mean manager of Mazda. I had already settled on a deal with previous manager and was just waiting on my Mazda 3 to be delivered to dealership. In the meantime, Ken took over as manager. Ken honored the deal I made with previous manager. He didn't even blink. He ensured that I received everything agreed upon in the deal. The quality of service provided by Ken and his staff is second to none. Outstanding car buying experience!!! More
by kjpierce
Employees Worked With
Ken Beauvais
February 05, 2014
I went in three months ago and purchased a brand new jetta, the tag and title lady still has not gotten me my tags and has had to extend my temporary tags. Now she calls me stating that i owe them 862 d jetta, the tag and title lady still has not gotten me my tags and has had to extend my temporary tags. Now she calls me stating that i owe them 862 dollars for taxes that they did not account for in my original sale. I had a heated arguement with her where come to find out it was all their fault and yet they still claim i owe them. I then was transferred to their Sales Manager who was suppose to get back with and has to do so. I believe that if someone is going to spend 28000 dollars with them they would at least have good customer service apparently not though. I woud stay as far away from her as possible. More
by Agrevatedbuyer
Employees Worked With
Doris tag lady
February 01, 2014
We went into Mazda looking at the CX-5 (we were trying to decide between a Mazda CX-5, Ford Escape, and Subaru Forrester). After test driving the CX-5 we liked it. Our experience with the salesman was great decide between a Mazda CX-5, Ford Escape, and Subaru Forrester). After test driving the CX-5 we liked it. Our experience with the salesman was great (his name was Devin). Devin was a very funny and personable guy. Everything was going great until the sales manager got involved. We did a lot of research on each car before going in, knowing the trade offs and knowing the fair price and what was being offered elsewhere. We understand on a lot of new cars there are rebates and advertised prices show as many rebates as possible so we took that into account. We also understand the dealership is trying to make as much profit as it can. Pretty much, even with the research we had, he was only willing to go about 1k below MSRP and told me that is the absolute best he can do. Told him what we were getting elsewhere and that there must be reasons. He went on about rebates and we told him we took those into account. Then one thing we noticed is he tried to tax us on the full amount of the car (we had a trade in, in Maryland, you get taxed after the trade in value). We brought this up and he kept trying to change the subject. Not only that, once he figured he was not getting a sale from us, he started to treat us more rudely and made it obvious that we weren't worth his time anymore. No handshake or anything. After thinking more about it later and talking to other dealerships and confirming that you get taxed after your trade in value was considered, this guy was trying to screw us over. Again, the sales person, Devin, was great, the sales manager is just plain rude. I hope that if Devin intends on staying in the business he doesn't have to be under the sales manager there. Anyways, Fast forward to the end of the day, my wife and I got a CX-5 from a different dealership who had a staff that all treated us kindly and we got a price 3,000 below what the rude manager form Waldorf Mazda said was his best and final offer. More
by namikazenaru
Employees Worked With
Ken Beauvias and Devin
June 24, 2013
I spoke to the Service Manager, Doug Wegand, about a sticky gas pedal. He stated he would order a warranty replacement and call when it was received. Three days later he called to say it was in and to s sticky gas pedal. He stated he would order a warranty replacement and call when it was received. Three days later he called to say it was in and to schedule an appointment for the following Tuesday. He promised to have the work done on a priority basis (about two hours) when I arrived and to test drive it with me when work was completed. When I arrived for the appouintment he was out and his assistant, Randy Dye, had no knowledge or record of my appointment, the availability of the parts, or Mr. Wegand's assurance that it would be handled immediately. Mr. Dye asked if I could return the following Monday to give him a chance to speak directly with Mr. Wegand. This was a 70+ mile round trip from home and three lost hours that could have been avoided if the dealership had kept appointment records and called me not to come in. When I returned for my appointment the following week Mr. Dye stated he had not talked with Mr. Wegand but offered me a loaner car since the pedal replacement would take "two or three days". I reminded him that Mr. Wegand had reported that the part was in stock and that I had been promised same-day priority service. I eventually did get my car back that day but there was no accompanied test drive. I was just given the keys with a "goodbye". It mistifies me how a business can operate successfully when two co-workers cannot communicate with each other, either verbally or in writing, and no one seems capable of writing down scheduled appointments. It seem, as in the movie, "Cool Hand Luke", we have a serious failure to communicate! I definitely would not recommend this dealer to anyone asking me. More
by glenn66
Employees Worked With
Doug Wegand & Randy Dye
