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Ourisman Subaru of Waldorf
Waldorf, MD
141 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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141 Reviews of Ourisman Subaru of Waldorf
November 15, 2015
Dealership needs improvement 1. I had to negotiate to get the price advertised on THEIR website???? Ended up paying slightly more. 2. Finance person made me wait 2 hours before 1. I had to negotiate to get the price advertised on THEIR website???? Ended up paying slightly more. 2. Finance person made me wait 2 hours before I could get into her office on a Tuesday afternoon. There were 4 other customers in the building?? 3. Went to the service department to ask a question about a warranty issue. Had to wait 20 minutes to talk to someone. Guy at the desk is stressed out of his mind. Running around like an idiot trying to find someone to help him. Got aggravated by impatient customers. Then, when I finally did get to ask my question to the desk guy, he made me wait another 45 minutes to talk to the service manager. Service manager spent 10 seconds looking at my car, wrote the VIN on the palm of his hand and said "I'll call you." He never did. Contacted the GM and everyone was very apologetic. Can't imagine ever taking my car there for actual work. More
by Rick from SOMD.
Employees Worked With
Mike Welch
September 16, 2015
Outstanding was my experience. I came in with the check engine light with no equipment the staff greeted me with open arms I feel part of the Wess Greenway famil was my experience. I came in with the check engine light with no equipment the staff greeted me with open arms I feel part of the Wess Greenway family is what they told me they said welcome to the family. I was skeptical at first Megan told me exactly what was going to happen and it did she give you updates and because I was there during the lunch hour she even bought me a sub that was going the extra mile I will recommend this dealership to all my friends and family and will probably buy my next car here More
by Sam W
Employees Worked With
Bill Paul
September 06, 2015
Simply amazing service is the best way to explain it for the time I got in there to the time I had to leave. The service staff was simply wonderful I came in on a schedul is the best way to explain it for the time I got in there to the time I had to leave. The service staff was simply wonderful I came in on a scheduled appointment and my old changed tires rotated car washed!!! A gentleman walked by and asked me how I was doing spent several minutes speaking to me about my car found out later he was the service director Mike Welch. A gentleman walked by and asked me how I was doing spent several minutes speaking to me about my car found out later he was the service director Mike Welch. I will deathly be back and will recommend to all my friends. I only wish I had purchased my car from them seeing how wonderful the service department is. I will be in the market for a new car in the next year I will definitely go to Wess Greenway's Automotive. More
by Drjag
Employees Worked With
Megan Dean Michelle Jones Bill Paul, Mike Welch
August 17, 2015
Worst Dealership Experience Ever!!! In my opinion, this dealership lacks integrity, has terrible employees from Management on down and does not respond to complaints. I took my 2005 Maz In my opinion, this dealership lacks integrity, has terrible employees from Management on down and does not respond to complaints. I took my 2005 Mazda in for AC repair. I am on chemo and need the AC. They called said it would be $1,300.00. When I went to pick it up, no AC. I returned it and they then said now it is the compressor. I am on disability and could not afford the initial repair and charged it. Cannot afford the compressor. If they properly diagnosed the problem I would have not had the repair and traded the car for another with AC. Now I owe $1,300.00 for an AC that does not work and a car that I cannot use. I asked for the Service Director, Mike Welch, to call me . Nothing. Called the general manager... out of the office. Talked to his sales manager... very short and gruff. Said he could not address my concern, was not a repair man and would have Mike West call me.... back where I started. I went on line and the little live chat box came on. That lady cannot give out the name or number for the General Manager. Will only give him a message. The old expression "The Buck Stops Here" does not apply at Wes Greenway's Waldorf Automotive. Shame on them and shame on Mazda for not taking the dealership away from them. In my opinion, they lack integrity and customer service does not exist in their vocabulary. Do business with them at high risk More
by Unhappy Mazda Owner
Employees Worked With
Service writer, Service Director never called me, Sales Manager, Mike Welch
August 14, 2015
Great car buying experience! We bought a 2015 Golf from Erik. He was extremely friendly, and was always available by phone while we were sorting out our finances. Overall it was We bought a 2015 Golf from Erik. He was extremely friendly, and was always available by phone while we were sorting out our finances. Overall it was the perfect car buying experience. I would highly recommend VW Waldorf, Erik, and the Golf! More
by CollinB
Employees Worked With
Erik
August 07, 2015
Excellent service and customer care My daughter, my wife and I were very impressed with Erik's courteous and refined way of handling customers and answering the questions we may have had My daughter, my wife and I were very impressed with Erik's courteous and refined way of handling customers and answering the questions we may have had regarding the purchase of a new 2015 Jetta TSI yesterday for my daughter who lives in DC. .He is truly "class act", we will recommend him to other friends who may be looking for a car. I have been purchasing new and preowned cars from dealers for close to 40 years. This car purchasing experience with Erik stood out in so many nice ways. If the reader wants to buy a VW, I recommend you give a chance to Erik; you will not be disappointed. Ty Benchaita, PHD Houston, Texas More
by mubri
Employees Worked With
Erik Ryshing
June 11, 2015
Waldorf Subaru Volkswagen the Worst Service Department One star is too much, this rates no star service. We had a appointment, arrived on time, but we had to wait 4 hours before our car could be seen. On One star is too much, this rates no star service. We had a appointment, arrived on time, but we had to wait 4 hours before our car could be seen. Once seen we were promised the repairs would be complete 4 days later. We called 4 days later and was told the car would be completed the next day. Called next day and was told it was take 2 additional day. Picked up the car, paid the over-price charge and drove 1/2 mile and the problem happen again. Turn around and toke car back and was told by the Service Manage, Mike, that he could not understand why the problem was not completed and that he would have to call VW for some technical information. More
by iwana
Employees Worked With
Mike
May 16, 2015
Worst Service Experience Ever This was the worst service center I have frequented. My appointment time was overbooked, and I was not notified of this at arrival. Wait time exceeded This was the worst service center I have frequented. My appointment time was overbooked, and I was not notified of this at arrival. Wait time exceeded 3 hours for a 30 minute repair. On top of that, warranty information provided previously was not entered into the system requiring additional delays. I will not be returning to this service center. More
by R123-md
Employees Worked With
...
November 16, 2014
This is how a dealership should be. Hello, Have purchased at least 6 cars in my life and this experience has by far been the best. I was given more than courteous treatment from the Hello, Have purchased at least 6 cars in my life and this experience has by far been the best. I was given more than courteous treatment from the beginning. Phone calls answered, and none of that lets hurry up and make a deal pressure you receive at so many places. I am an Electric car enthusiast, and was interested in the e-Golf. I spoke with Richard Whittaker and George G. months ago about this, and asked them to please notify me if they got any of them. My car had arrived and was barely off the transport truck when they called me. Richard was very knowledgeble and a genuine person. They took time to answer all my questions and even helped me return a car to a different dealership. I will recommend them to anyone who asks and will return there myself. Sincerely, John W More
by jchristian70
Employees Worked With
Richard
June 30, 2014
Preowned 2012 Subaru Forester Working with AJ (Algie Cuffee) was a pleasure and can't forget Tony who helped get that monthly payment where we needed it. We drove down from Baltim Working with AJ (Algie Cuffee) was a pleasure and can't forget Tony who helped get that monthly payment where we needed it. We drove down from Baltimore and are glad we did! Thanks guys!!!!! More
by SubbieGuy
Employees Worked With
AJ (Algie Cuffee), Tony, Barry (in finance)
