Ourisman Toyota 40

Working with Derick was a great experience helped me get into the truck I wanted into the truck I wanted More

My car buying experience with this dealership and sales person Kevin Walker is EXCEPTIONAL. I have purchased my last five vehicles there. In addition, the Service Dept is top notch, and I always deal wit person Kevin Walker is EXCEPTIONAL. I have purchased my last five vehicles there. In addition, the Service Dept is top notch, and I always deal with Kurtis. More

Buying a truck at Ourisman was a great experience. The process was smooth and easy. The process was smooth and easy. More

Derrick is a very friendly, helpful and patient sales associate. Great customer service and very attentive. associate. Great customer service and very attentive. More

xxxxxxxx! !! BUYER BEWARE REGARDING HARD INQUIRIES AND SELLING OF DAMAGED CARS!!! I approached Ourisman Toyota 40 with a CapOne pre-approval, provided the nec !! BUYER BEWARE REGARDING HARD INQUIRIES AND SELLING OF DAMAGED CARS!!! I approached Ourisman Toyota 40 with a CapOne pre-approval, provided the necessary documentation, and informed them that I wanted the financing limited to ONE bank, only. Per CapOne's instructions, the dealership would run my credit to ensure nothing had changed, so I signed the credit authorization. Because the terms were not aligned with what had been presented to me by the bank and as relayed by the Finance Director, I stepped away from the table for the weekend to discuss this matter with the bank. Upon my return, the car had been sold. Almost three weeks later I received several calls and emails about a new car on the lot. I phoned and discussed the matter with another manager at the dealership that relayed that the Finance Director would simply perform a "rehash", which is replacing the old car VIN and particulars with the new one (the cars cost the same) and resubmit the deal to CapOne. Without having seen the car, nor signing a new or submitting a revised credit authorization, I immediately started receiving notifications that other banks were reviewing my credit because of a submittal by Ourisman’s Finance Director. Because the Finance Director failed to answer or return my calls or email, I drove 1.5 hours to the dealership. After waiting another hour, they finally brought the car around. As I pushed a button, I discovered that the entire panoramic roof was shattered. Additionally, the terms of the sale again differed from what I had been advised by CapOne. Needless to say, I decided against doing business with Ourisman. I continued my search and a month later I came across the perfect deal and a new dealership that was willing to give numerous concessions to make the deal happen. I was in the middle of signing the paperwork and had been given the keys, when the Finance Manager and Sales Manager advised me that I had been denied credit because of the number of hard inquiries on my report. Devastated, I pulled copies of my credit report the next day and found that there were 31 hard inquiries and more than 20 were associated/attributed to Ourisman Toyota 40. I have spent the last six months in attempting to work with Ourisman and their attorney to have the inquiries removed. Ourisman and I collaborated together on a letter that was sent to each of the credit reporting bureaus for the removals. Ourisman sent to me copies of the USPS certified notices as well as offering a de minimus amount for payment as a "goodwill gesture". Ourisman has been notified by Experian that they must contact and submit the request for removals through e-Oscar, which is an automated system that facilitates credit history dispute processing between Data Furnishers and Consumer Reporting Agencies (CRAs). Interestingly, they have declined to submit the request for removal. This leaves me in a position that both hurts my credit and could taint my current and/or any future federal employment background/security check. Within the last week, the Ourisman contracted attorney, offered me $3,000 and indicated that they will continue to attempt to have the hard inquiries removed. However, when I asked for a formal plan of action related to e-Oscar notification and a substantially increased settlement amount of $1,000 per occurrence which is in line with statutory damages, Ourisman has now withdrawn all offers. In speaking with Maryland Attorney General's Office the issues related to hard inquiries are a recurring consumer complaint against Ourisman that they see quite often. In reviewing other Better Business Bureau (BBB) complaint filings regarding exorbitant (numerous) hard inquiries and despite being told that the customer already has financing in-hand, Ourisman impishly responds that they signed the credit application and it authorizes and provides approval for them to contact as many banks as they would like to get their customers a better deal. BUYER BEWARE! More

The salesman, Derrick, was very helpful. He made the car buying experience very pleasant. Christos made the financing easy. I would definitely recommend Ours Iman Toyota 40 He made the car buying experience very pleasant. Christos made the financing easy. I would definitely recommend Ours Iman Toyota 40 More

I was in search of a Nissan 370z for my son, we looked and looked. We saw the 2020 Nissan Nismo at the dealership in MD. Patrick call me and I told him the car was kinda high, he worked with the financial and looked. We saw the 2020 Nissan Nismo at the dealership in MD. Patrick call me and I told him the car was kinda high, he worked with the financial department to get the car price and payment right were I wanted it. The whole process was awesome and easy dealing with Payrick. I recommend Patrick to anyone that wants a good deal. More

Had an awesome experience! !! Abdul was very friendly, courteous and helpful. He was in touch throughout the week while I was shopping without being pushy. Ron was my final fi !! Abdul was very friendly, courteous and helpful. He was in touch throughout the week while I was shopping without being pushy. Ron was my final finance manager who was also 5 star in getting the numbers in my budget. All while getting a warranty policy I am happy with. More

Good customer service and good communication. good dealership, good people and efficient service. The reminder is awesome. good dealership, good people and efficient service. The reminder is awesome. More