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Ourisman Toyota 40

Edgewood, MD

Overview
Employees
Reviews
Vehicles
4.6
394 Reviews
Ourisman Toyota 40 is here to serve you! We offer New, Used, & Factory Certified vehicles. We have an excellent selection for all budgets. We also offer a full parts & service department that has factory certified staff
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1101 Business Center Way

Edgewood, MD

21040

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Showing 394 reviews

May 16, 2024

Patrick and his boss Dan did an amazing job in this process. Both guys deserve a raise. More

by Isaac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Kopalchick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Cahil
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Jun 05, 2024 -

Ourisman Toyota 40 responded

Absolutely! Patrick and Dan really stepped up and delivered exceptional results. I'll make sure to pass on your praise to the higher-ups. They definitely deserve recognition for their hard work and dedication. Ron Jackson Sales Manager

Helpful 1
May 15, 2024

Clean waiting area. Fast service. Pleasant service writers. Beautiful show room. No sales pressure. Great! More

by Ekathy200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Ourisman Toyota 40 responded

Thank you for your feedback! We're thrilled to hear that you had such a positive experience at our dealership. Providing a clean and welcoming environment, along with fast and pleasant service, is always our priority. We believe in making your experience as enjoyable as possible, without any sales pressure. We're glad you enjoyed our showroom and look forward to serving you again in the future! Ron Jackson Sales Manager

Helpful
May 07, 2024

Before becoming Ourisman, (back when it was Thompson) this dealership was tolerable. Now, I have no intention of ever going back. I bought a vehicle there not long after they transitioned, and they ended More

by KenMcBride
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All
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Jun 04, 2024 -

Ourisman Toyota 40 responded

Ken, thank you for taking the time to share your feedback with us. We take your concerns regarding our communication and service processes seriously. This is not the level of excellent customer service we are known for, and we apologize sincerely for your less than ideal experience. Our General Manager, Haykel Abrougui, is aware of your concerns and is working with his team to improve our services. Customer satisfaction is our top priority and we look forward to delivering 5-star experiences in the future. If you have any questions or concerns, please contact our General Manager directly at Haykel@OurismanCars.com. Thank you for helping us improve and have safe travels.

Helpful 1
May 03, 2024

Ourisman Collision Center (Edgewood) delivered professional, quality, and timely service. Janet, Alex, and Chrissy are a pleasure to work with. The service people who did the physical repair work More

by rlambert922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janet, Alex, Chrissy
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May 16, 2024 -

Ourisman Toyota 40 responded

Thank you so much for taking the time to share your feedback with us! We're delighted to hear about your positive experience working with Janet, Alex, and Chrissy at Ourisman Collision Center in Edgewood. Glad to hear they were able to get you and your Toyota back on the road with confidence. We'll be sure to pass your kind words concerning their professionalism, hard work, and efficiency on to them. If you or your vehicle needs anything, we're here anytime. Thanks again for your support and have safe travels!

Helpful
April 30, 2024

Out the door coupon price doesn’t include tax & fees. Called service manager twice but he has not responded in 4 days. I asked the advisor for the total price at check-in and he gave coupon price verbal More

by wtshewch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurtis Rampersad
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May 06, 2024 -

Ourisman Toyota 40 responded

Thank you, wtshewch1, for taking the time to share your feedback with us. We apologize for your less than ideal experience with our Service Department. This is not the level of customer service we are known for or seek to provide. We take your concerns regarding our communication and pricing seriously and will improve our services to ensure a positive experience for future customers. If you have any further questions, you can reach our General Manager, Haykel Abrougui, directly at Haykel@OurismanCars.com.

Helpful
April 27, 2024

Needed a new battery made an online appointment and the work was completed same day. More

by yvecan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Ourisman Toyota 40 responded

Thank you so much, yvecan, for your 5-star review! We're delighted you experienced excellent customer service during your recent visit with us. Glad to hear you were able to schedule an appointment online and have your vehicle serviced in a timely manner. We'll be sure to pass your kind words on to Chris and the rest of our team. If your Toyota needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Thanks for supporting us and have safe travels! We look forward to welcoming you back.

Helpful
April 26, 2024

It took less than 20 minutes for the service to be completed but almost 45 minutes to wait for the paperwork after the service was done. More

by prittsjc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Ward
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May 02, 2024 -

Ourisman Toyota 40 responded

prittsjc, thank you for taking the time to leave a review! We're thrilled to hear you experienced efficient and quality repairs from our Service Department. We'll be sure to pass your kind words on to our team. Thanks, too, for your feedback on the wait for paperwork. We appreciate your patience and will revise our process to identify areas of improvement. If you have any questions, please contact us directly. Have safe travels!

Helpful
April 26, 2024

Great customer service and he was easy to deal with. I Would definitely recommend to everyone A++++. More

by Trgeho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nik Bratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Ourisman Toyota 40 responded

Thank you very much for your 5-star review, Trgeho! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that working with Nik and the rest of our team. We'll be sure to pass your kind words on. Congratulations on your Dodge--we hope you've been loving it! If you or your new vehicle needs anything, we're here anytime. Thanks for supporting us and have safe travels.

Helpful
April 25, 2024

Great job by the service department always have a good experience when going to the dealer More

by Chris.Kusterer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Ourisman Toyota 40 responded

Chris, thank you for taking the time to share your feedback with us! We appreciate your kind words for our courteous, hardworking, and professional Service Department team members at Ourisman Toyota 40. We'll be sure to pass your kind words on and encourage our team to keep up the great work moving forward. If you or your Toyota needs anything, please don't hesitate to reach out! We're here anytime. Thanks again for your support and have safe travels.

Helpful
April 24, 2024

They were very helpful and friendly. They found a coupon to help with the service. More

by Jrichards 4926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis
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May 02, 2024 -

Ourisman Toyota 40 responded

Thank you for taking the time to share your feedback with us, Jrichards! Our top priority is excellent customer service, and we're grateful you experienced that during your recent service visit. We'll be sure to pass your kind words on to Chris and the rest of our team. Thanks, too, for your feedback on the coupon -- hope it helped you get a great deal on repairs! If you or your Toyota needs anything, please give us a call or visit our website. We're grateful to have earned your business and look forward to serving you in the future.

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