Ourisman Tri-State Subaru

Agreed to VIP Price then reneged Visited the dealer and was up front with Harry that I was using the Subaru VIP program price. He said the dealer would honor the VIP program price. I Visited the dealer and was up front with Harry that I was using the Subaru VIP program price. He said the dealer would honor the VIP program price. I went back 2 days later to order the car and Harry told me the Sales Manager said participation in the VIP was at the dealer's discretion and they would order the car for around a grand more than the VIP price. I went to Concordville Subaru and ordered an Outback at VIP program price. Several years ago I bought a Subaru from Matt Slapp using the VIP program and when it was time to close, the amount due was about $500 higher than it should have been. I walked, the Sales manager called me and reworked the bill of sale and the amount was within a dollar of what I had calculated, I bought it from them but regretted rewarding bad behavior, My advice, you don't need the hassle of the games they play. More

Best Car Buying Experience After researching for a safe & reliable vehicles through Edmunds, Gov.com & anywhere else I could find, we decided on the Subaru Forester. Going thoug After researching for a safe & reliable vehicles through Edmunds, Gov.com & anywhere else I could find, we decided on the Subaru Forester. Going though our USAA website to have quotes sent to our email, I was flooded with phone calls from dealerships from 50 miles to home. After going to the dealership closest to home (Prestige Subaru), we couldn't deal with any more bad sales talk! I answered the calls on Thursday (8/7/14) with "I'm buying today and only want to know your best price for features I want"! Most gave me the "come in and we'll go over features". Done! Next?!!! Harry Marker from Matt Slap Subaru called and was one of the very few, to be helpful and gave me a bottom line; even bettering it with something he found on the lot that he thought I might like!! We walked in that night to a dealership that was full of NICE guys that were a pleasure to talk to!!! From the guy that was detailing the vehicle we chose, to the Manager of the dealership, we were very pleasantly surprised and felt it was worth driving from South Jersey to Newark, De because of the honest, straight forward conversations with everyone we encountered there. Everything was written up and done without being pressured to purchase whatever they could come up with! Without a doubt, we will be returning to Harry at Matt Slap for any future purchases! We've already recommended them to several friends. We bought the car 8/07/14 and I will update on future dealings. But, as of now; this is the place to go if you don't like fast talking salesman trying to pressure you and prefer to deal with someone you feel is a great neighbor you enjoy talking to over the fence! Thanks Harry Marker!!! We love our Forester!! More

My first car Last week both my stepdad and I bought cars from Harry at Matt Slap. I bought my first real car and he and I are both very happy with our cars. Harry Last week both my stepdad and I bought cars from Harry at Matt Slap. I bought my first real car and he and I are both very happy with our cars. Harry and all the people at Matt Slap we're very kind and helpful. Harry did a great job Getting me into a car at a price I could afford. I would highly recommend. More

Great Sales Rep We did not purchase a vehicle here but Dorian Bell was very helpful, informative and patient. He never applied any pressure to make a sale but stated We did not purchase a vehicle here but Dorian Bell was very helpful, informative and patient. He never applied any pressure to make a sale but stated let me know how I can be of assistance to you. We had several questions and a request a couple weeks later and responded promptly. The dealership appeared to be very organized and I would not hesitate to return for a purchase. We loved the car we test drove, Outback, and we're able to give it a very thorough inspection. We just found a car that fit our needs better at our current age. More

Just bought a new car And for the 2nd time in a row, internet pricing FTW! No haggle. We walked in to the Subaru dealership, and Han took us to our car straight away. He And for the 2nd time in a row, internet pricing FTW! No haggle. We walked in to the Subaru dealership, and Han took us to our car straight away. He knew loads about the vehicles we test drove, even though we ended up with our original price. And by having pre-priced it with the digital coordinator, Vincent, there was no haggling (IMO, the worst part of car buying). We just signed some papers, waited for the car to be cleaned, and we were out the door. Thanks so much, guys! Cheers! More

A Positive Buying Experience I was shopping around for a new vehicle and narrowed it down to either a Honda CRV, or a Subaru Outback. Since I don't like the back windows on the ne I was shopping around for a new vehicle and narrowed it down to either a Honda CRV, or a Subaru Outback. Since I don't like the back windows on the new Hondas, I was gonna keep that visit second. I called Matt Slap Subaru and initially talked to one salesman who would take me on a test drive to help my decision. When I arrived, I saw that the salesman I talked to over the phone was busy with helping out financing other people and their vehicles, so I was initially turned off by the unavailability, but that was quickly rectified by talking with their salesman Chris Montelongo. He was just what I liked in this situation- No high pressure shenanegans. He was very well informed about the vehicle I wanted to check out(the Outback). I went for the test drive and my decision was already made. They had the vehicle and the specs I wanted, with the 6 cylinder engine which was available close by. They didn't have the first choice colors I wanted, but they had the third choice. The sale went very smoothly, and I bought the car with extra stuff I would have liked, but didn't deem necessary. In other words, We settled on a price, and the extra stuff wasn't added on or charged. I am very happy with my purchase, and would recommend both Chris and the dealership hands down. More

When my wifes van was hit while sitting in a parking lot, When my wifes van was hit while sitting in a parking lot, we figured rather than waste time and money on repairs, that we would put that money towar When my wifes van was hit while sitting in a parking lot, we figured rather than waste time and money on repairs, that we would put that money towards a newer, more reliable vehicle. After doing a little research and taking into consideration all of the snowy icy weather we have been getting, my wife and I decided to give Subaru a try. This is our first Subaru and I can safely say, that I do not think it will be our last. Matt Slap Subaru is just around the block from us, and it was such a great experience from the start. The first day we visited the dealership we were there just too look. We were not hassled, nor pressured into doing anything. They were quick to answer any and all questions and sent us home with e a few print outs of car fax reports. A week or so later, we stopped in again and that day, walked out with a newer car! We settled on a 06 model as we didn’t need anything too fancy.  Our salesman, Bryan was great. He helped us quickly, and knew his Subaru product. He made car buying easy, which can be rare nowadays. Sean, the finance manager was superb as well. He made sure we had everything that we needed, and knew exactly what to expect. I would recommend Matt Slap Subaru to all of my friends and family for a great car buying experience.  More

Let the games begin. I entered Matt Slapp Subaru with a pre-negotiated price from USAA. I thought, wow, this will be easy. I was wrong. I wanted to know my trade in value for my current car before going pre-negotiated price from USAA. I thought, wow, this will be easy. I was wrong. I wanted to know my trade in value for my current car before going any further. After the appraisal the salesman and his boss could not give this information to me without knowing my current car payment and balance on the loan. Hmm, I wonder why? Possibly to make up the money they were lsing from the USAA price? I walked out and went to Wilmington Subaru the following week and received a fair trade in without having to disclose my current payments or balance. The same salesman from Matt Slap called or emailed me the next day asking if I was still interested in a new Forester. Apparently he did not recognize my name or remember our prior interactions. More

Had an amazing experience! Dorian was a pleasure to work with in person and Tucker coordinated everything for me in the days leading up to my visit to the dealership. Absolutely no complaints! with in person and Tucker coordinated everything for me in the days leading up to my visit to the dealership. Absolutely no complaints! More