Ourisman Volkswagen Rockville

New car purchase Buying a car can be one of the most stressful and aggravating experiences people endure in their lifetimes. From the bait and switch to trying to win Buying a car can be one of the most stressful and aggravating experiences people endure in their lifetimes. From the bait and switch to trying to win a customer over with psychology techniques, it can really leave you worn out. But FEAR NOT!!! That was not the case at Ourisman of Rockville. We worked with Cortley Chu and he was such a breath of fresh air because he actually LISTENS to the customer. My partner and I were up front about what we wanted out of the experience and instead of being fed lines and hoopla that wastes time, Cortley took the wheel based on our input. This is important to note because so many car salespeople seem to tune out what the customer is saying and go about their own methodology. Good customer service is about listening to your customer and following their lead, not following your sales script and routine. We did not feel hassled, rushed, swindled, stressed or unheard. Everyone we dealt with at this dealership was outstanding. Billy the manager checked in with us to make sure we were pleased and well taken care of and Aaron the finance guy got us through the numbers process with ease and efficiency. We had done our research and also visited other dealerships in the MD area prior to Ourisman. I will not mention the other dealerships because the experience was a lot of the negative that I mentioned above, and besides...Don't waste your time going anywhere else when you can actually have a PLEASANT and FUN time procuring a vehicle. We would totally purchase here again and recommend this dealership without question. Thanks Cortley, Billy and Aaron for breaking free from the smarmy, stressful dealership stereotype. Thank you for being open on Sunday and Thank you Ourisman of Rockville for setting what SHOULD be the standard customer experience in car dealership goals. Sincerely, A and T More

Outstanding Setvice We travel from New Jersey to get our service completed here. Loved them so much that when I needed a new car we drove down for that too. Jesus our ser We travel from New Jersey to get our service completed here. Loved them so much that when I needed a new car we drove down for that too. Jesus our service consultant is knowledgeable and customer oriented. He is a perfect example of what this company not only promises but also delivers! More

Fast Friendly Service at a price I can afford! I came in for a tire pressure check and Jesus notice that one of my wipers blade, was streaking (which is something that I knew, but kept putting off) I came in for a tire pressure check and Jesus notice that one of my wipers blade, was streaking (which is something that I knew, but kept putting off), Jesus quoted me replacement. I accepted and right on the spot, Jesus replaced the faulty arm and gave me the second arm (wiper blade) for me to bring it, when the other wiper blade goes bad, allowing me to get the most use out of my wiper blades! He even gave me a 40 second tutorial on how easy (truly) it is to replace it my self (if I wanted to)!. But Jesus, also offered the option to bring the wiper blade with me, when the time comes to replace it and I'm not comfortable, replacing it my self and as a courtesy, they would gladly swap it for me. Thank you Jesus! More

Excellent first time experience This was my first time at Ourisman Rockville and I was very pleasantly surprised! No one *wants* to take their car into the dealer for work, but O.R. This was my first time at Ourisman Rockville and I was very pleasantly surprised! No one *wants* to take their car into the dealer for work, but O.R. went above and beyond to make the experience as painless as possible - enjoyable even! More

Service review on VW Tiguan I had a full service done on my Volkswagen Tiguan on 9/15/2017. The service was carried out to my complete satisfaction and my car was also expertly d I had a full service done on my Volkswagen Tiguan on 9/15/2017. The service was carried out to my complete satisfaction and my car was also expertly detailed inside and out. My service consultant on this occasion and on several occasions recently was Jesus Santanilla. I found Jesus to be alway very courteous and efficient, always getting back to me when promised to let me know the status of the work being done. I would recommend him without hesitation and trust he will be there to guide and assist me the next time I bring one of my cars into the VW/Mazda dealership. I will certainly request his assistance. He and the dealership, in my opinion, deserve a 5-star rating. More

Trust worthiness!!!! I went in because my car was making a weird noise when I floored the gas pedal and the transmission was between gear changes. Long story long I took i I went in because my car was making a weird noise when I floored the gas pedal and the transmission was between gear changes. Long story long I took it to Ourisman they could not replicate the problem and there was no error message found on the logs. Service Consultant Jesus called me explain that they could not find anything wrong on the logs and the issue could not be replicated. Jesus invited me to take their technician for a drive see if I could replicate the issue. didn't matter how hard I tried the issue was not reoccurring. Moral of the story is... Jesus could had told me and charge anything! said they fixed it! and I would had not known. Instead, Jesus was honest, gave me the opportunity to show them what I though was wrong and at the end the issue disappeared on it's own and I was properly charged for diagnostics. I could not for wished for better service and honesty!! More

Great treatment Very knowledgeable, kind always took the time to explain things so I could understand. Andre was quick to call to keep me informed on the progress Very knowledgeable, kind always took the time to explain things so I could understand. Andre was quick to call to keep me informed on the progress More

Awesome experience with Ray Ray has sold me two cars. He is honest, direct and open about what is or is not possible. He is also very knowledgeable about the cars he sells, whi Ray has sold me two cars. He is honest, direct and open about what is or is not possible. He is also very knowledgeable about the cars he sells, which results in a very relaxed and comfortable experience. I would recommend Ray and Ourisman vigoriously. More

Vw2017 Jimmy was very helpful gave me a good deal on my new 2017 Passat easy to talk to they worked with me with the price that I was comfortable with so I w Jimmy was very helpful gave me a good deal on my new 2017 Passat easy to talk to they worked with me with the price that I was comfortable with so I was very satisfied thanks Jimmy! More

Good Service Trip I always bring my Jetta back here for service. It's a very clean facility with knowledgeable, friendly staff. Once again I was out on time. I always bring my Jetta back here for service. It's a very clean facility with knowledgeable, friendly staff. Once again I was out on time. More